Book Hertz car rentals in Virginia Beach

Reviews for Hertz in Virginia Beach

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10.0

Pros:Staff was friendly and helpfulReviewed 24 Mar. 2019

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10.0

Pros:The drop off was quick.Reviewed 21 Dec. 2018

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2.0

NEVER AGAINCons:I thought I was renting a full size car. My pick up time was Friday at 6pm, but they close at 6pm so not sure why they would allow me to schedule that time. I called them Friday May 5 around 3 or 3:30pm to see if I could come early and was told that they did not have a full size car at that time. I arrived around 530-545pm. They still didn't have a full size car, the gentleman took me outside to a 2016 Nissan Rogue, he told me it was an upgrade. I was disappointed because I was traveling and really wanted a trunk. I currently own a 2015 Nissan Rogue and the one I rented didn't have half the stuff my 2015 has. This was a base model all the way around no upgrades. I was supposed to return the car Sunday May 14, but I was so dissatisfied, I took it back Saturday morning, May 13 at 9am, when they were supposed to open. Well myself and another gentleman waited outside for about 15 minutes when the lady finally arrived. She walked right by us and did not say a word. She never spoke or greeted us never apologized for her tardiness. Once we were inside she asked what we were here for we replied drop off. She took the keys went and looked at the cars came back and gave us a receipt. This was my first rental with HERTZ, I normally use Enterprise but decided to give HERTZ a try. NEVER AGAIN, ENTERPRISE HERE I COME!!!Reviewed 24 May 2017

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8.0

Pros:speedy deliveryCons:cleanliness of interior of vehicleReviewed 24 Apr. 2017

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2.0

What is happening to ORF rentals?Cons:Third time in a row and across multiple agencies as well as heard the same from coworkers. Car was filthy, full of human and pet hair, dog slime, sticky seats and console, trash in the compartments and my son found a large knife in the overhead as we were driving it home!! then 10 hours of everyone miserable due to allergic response to all the pet dander in the cab. All after booking the car for a noon pickup only to find out that the agency closed at noon, then had to rebook to pickup at the airport making us late, then they could not take a debit card and said that my refund for the first booking will take up to three weeks! Horrible experience, I have to rent again for this weekend, not sure what I am going to do.Reviewed 20 Feb. 2017

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2.0

Pros:nothing...Cons:did not have the car I reserved, wanted to downgrade to smaller car for same price or more...refused to upgrade to next size car without costing me more money...will NEVER rent from them againReviewed 3 Jan. 2017

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10.0

My first time with Kayak - Excellent!Pros:Stumbled on Kayak in a last ditch effort to get any car for the weekend. Everything worked out perfect. The Hertz shop had a small and very busy Friday, but well trained staff that got me In my car in record breaking time (my experience). (Apparent) manager checked me out when I returned and he was excellent as well: Honest and determined leaders can ensure integrity in service for customers. Thanks again.Reviewed 25 Oct. 2016

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More

• 6.6 /10Enterprise Rent-A-Car Car Rentals at Virginia Beach
• 4.9 /10Budget Car Rentals at Virginia Beach

• Has the Hertz rental car policy in Virginia Beach changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Virginia Beach?

  Intermediate (Mazda Mazda3 or similar) is the most frequently booked rental car type from Hertz in Virginia Beach.

• How many car rental locations does Hertz have in Virginia Beach?

  Hertz has 2 rental locations in Virginia Beach. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Norfolk airport (ORF)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Norfolk airport (ORF)?

  No (According to our data)