Book Hertz car rentals in Waterloo

Reviews for Hertz in Waterloo

Recent reviews

Traveler rating

Excellent

12

Good

2

Okay

5

Mediocre

8

Poor

0

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car was cleanlocation was closed

pick up the cargreat experience

car availablewrong location

rented a carcredit card

pick up and dropcustomer service

friendly staff

4.0

Pros:Car was nice and drop off was easy.Cons:For some reason Priceline assigned a car on the other side of town from the airport so we had to spend $40 for a taxi to get us there. Then had to pay extra to drop it back off at the airport. Not cool.Reviewed 14 Jun. 2021

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4.0

Cons:I rented the car for airport pickup. I was told, at pickup that rate was for a pickup downtown and I had to get myself there. Off airport pickup was not brought to my attention when I booked.Reviewed 3 May 2021

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2.0

Cons:If I actually got the rental I reserved. They didn't even have the rental I reserved. So I was unable to accomplish what I was trying to do. Horrible that I reserved something and they didn't even have it when I showed up.Reviewed 6 Jan. 2021

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7.2

Pros:Did a good job and helpfulCons:Price to highReviewed 15 Jul. 2019

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10.0

Pros:Friendly staff. Easy pickup.Cons:There weren’t great signs indicating where to park the car for drop off.Reviewed 13 May 2019

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2.0

I want a refund of the reservation fee! Not allowed to rent car!Pros:Absolutely nothing!!!Cons:I was thoroughly displeased with the fact that I couldn't rent the car and my reservation fee was not reimbursed. I've gone thru every bit of paperwork and terms and conditions and I've found nothing that states that I can not get a refund from my cancelled reservation.Reviewed 1 Dec. 2018

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5.2

Easy bookingPros:Once someone came to the desk, the pickup and dropoff was quick and painless. The size of the car was as promised in my booking online, the price was cheaper than other locations close to Cedar Falls, and the car was pretty clean on the interior.Cons:The front seats of my Hyundai Sonata were extremely uncomfortable and I drove the vehicle for 24+ hours... the bar under the driver and passenger seat made me and my passenger's tailbone extremely sore and my friend even said she could feel the bruise days later after the trip. Also, the trunk reeked of vinegar and was still wet so the thick cardboard box I had in the back with various grocery/pantry items soaked through and when I picked it up all of the items fell through the bottom. I had to remove the outer box of the cereal and other items and place into grocery sacks. Luckily, my pillow was on top of my luggage and only the outside of my luggage bag was damp.Reviewed 23 Apr. 2018

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8.0

Pros:Pick up was fast and easy. The car was nice.Cons:They had to run a credit check on me in order for me to rent a car. No other company has done that before. Checking someone's credit can lower their score, so I did not appreciate that.Reviewed 19 Mar. 2018

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10.0

great experiencePros:Hertz employees were great . They answered all questions. They assured me that a Kayak rental was the same a direct rental from Hertz and that everything was computerized and there was a smooth flow. I found this to be true.I was very pleased with the total experience.Cons:I was totally satisfied.Reviewed 6 Mar. 2018

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9.6

Worth the drive.Pros:Great car at a great price.Cons:A bit inconvenient, but worth the much lower price.Reviewed 14 Nov. 2017

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8.0

Road tripPros:We rented a Hyundai Sonata for our trip to Arizona. The car was clean and comfortable, rode great, we had lots of room and the gas mileage was awesome. We would definitely rent one again from Hertz. The price was cheaper than anyone else. They were very helpful with our questions.Reviewed 14 Oct. 2017

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2.0

You guys suck!Pros:You guys reserved the car at in town location rather than the airport. My flight was delayed. The downtown location closed. Tried to call you guys, the system kept sending me to Hertz customer service. They couldn't help me. Had to cancel reservation and get a new one triple the price!!! You guys suck!Cons:You guys reserved the car at in town location rather than the airport. My flight was delayed. The downtown location closed. Tried to call you guys, the system kept sending me to Hertz customer service. They couldn't help me. Had to cancel reservation and get a new one triple the price!!! You guys suck!Reviewed 5 Oct. 2017

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• 4.0 /10Budget Car Rentals at Waterloo

• Has the Hertz rental car policy in Waterloo changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Waterloo?

  Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type from Hertz in Waterloo.

• How many car rental locations does Hertz have in Waterloo?

  Hertz has 1 rental location in Waterloo. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Waterloo airport (ALO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Waterloo airport (ALO)?

  Yes