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2.0
We were told that we would be charged $300 because a dog hair was tracked into our car from a piece of luggage. I took the car back and used a household vacuum and lint roller to clean it up after being told they didn’t have the equipment to remove pet hair. I was returning the car 4 hours early and was told “I won’t charge you the extra hour” as if that was some kind gesture. I completely understand that having pets in vehicles causes damage. We never had a pet in the car. But beware if you are even AROUND a pet during your travels because their policy is $300 for any hair - even one that got tracked in on a piece of luggage. That’s excessive. We were charged an additional $40 to add a driver which was not disclosed at the time and then was not able to be explained by the person to whom we returned the rental. They ended up waiving the fee after I asked for an explanation of the charge since I was returning it detailed, with extra gas, and 4 hours early. Would not recommend.Reviewed 11 Jan. 2022
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4.0
Although we booked through a third party, we were allowed to book at 5pm. This was actually the "temporary" closing time for the company. We made it a few minutes late, thinking the closing time was later and the worker there was very rude about us being late. Although the hours were confusing, he would not help us and requested we return the following day. We had to completely change our vacation plans for this reason.Reviewed 30 Nov. 2021
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10.0
Friendly service. Very welcoming. What could have been better was during the drop off the gentleman working was by himself attempting to take on 5 customers. Seems like more help would beneficial to all.Reviewed 5 Oct. 2021
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10.0
Pros:I was happy with the check in/ check out, would use this Hertz in Pico Rivera again.Cons:Honestly I have no complaints, Thank youReviewed 11 May 2021
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10.0
Pros:Staff was nice and accommodatingReviewed 8 Dec. 2020
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10.0
Pros:Quick and easy.Cons:Everything went smooth super easy and convenient.Reviewed 16 Oct. 2020
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10.0
Pros:very courteos staffCons:A fifteen minute ride home.Reviewed 22 Aug. 2020
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10.0
Pros:Everything was easy, fast, and smooth.Cons:The price of insurance, basically renting two cars when having to purchase insurance.Reviewed 21 Jul. 2020
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10.0
Pros:AwesomeCons:Not a thingReviewed 23 Jun. 2020
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10.0
Pros:Nice, easy and quick service.Cons:Love it.Reviewed 20 Feb. 2020
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7.6
Cons:The car itself was dirty. Full of pet hair. I picked it up just as it was being dropped off and it wasn’t cleaned. Aside from that the service was excellent and price was fair.Reviewed 19 Nov. 2019
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10.0
Great servicePros:They went above and beyond by helping my dad get a lift home when he returned his car rental.Cons:They gave him a dirty car at first but he mentioned this and they right away rectified it by giving him a new clean car. The process went smoothly and renting was easy.Reviewed 13 Feb. 2018
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