Car Rental at Kahului Airport

Pros: The staff was very friendly.

Cons: If you book through Kayak, you cannot change the driver at hertz without paying an add in Fee. The airport changed where the car rental place is. We had to lug 2 kids, 2 car seats, AND all of our luggage onto a non-air- conditioned packed shuttle then lug everything into the car rental place, then

Not what I expected

Pros: The shuttle service to and from the airport was easy and prompt.

Cons: The wait in line took forever and when we finally got to our car we were too tired to complain and interrupt someone else in line. The car (a Nissan Pathfinder) had 35,000 rough miles on it. Back bumper had tape holding the sides. Scratches all over the back and driver’s door. It was dirty and the windows and mirrors were so water spotted it was hard to see. Pretty embarrassing to drive around. Expected better from Hertz.

Dodge Caravans Suck.

Pros: Automatic doors and liftgate

Cons: Awful transmission, chinsey features, first row rear seats snap forward quickly, injured wife and almost injured child in a car seat. Terrible turning radius, van bottomed out and wobbly when loaded with 4 people and luggage. Otherwise check in was somewhat painless, drop off was slow and in a hurry for a flight.

Poor Customer service

Pros: Was easy dropping it off

Cons: I was told that my additional driver would be free because I signed up as a gold member but then when I got there they told me that isn’t true. The car we end up getting was very dirty inside. The woman at the desk was rude and inconsiderate after traveling for 15 hours to get there

AvoId Hertz in Maui at all costs!

Pros: Car was ok

Cons: Hertz employees are awful! Bus took forever to show while other rental company buses made multiple appearances. Waited in line for about 50 minutes for pre-paid car. One person at desk for about 20 people in line. Hertz person indulged one couple for 15 to 20 minutes while the rest of us stewed and sweated. Gold member employee even when unoccupied did not help initially. Other Hertz employees eventually showed up. Would say worst rental car experience ever but Kuaui equally bad. Stay away from Herzt in Hawaii.

Pros: I think Hertz did not have any Jeep SUVs (the smaller type) so give us a VW SUV which I liked. I haven't driven a new type VW for many years and found it to be a good car.

Cons: I think Hertz needs to do something about speeding up the pick up process. They had three people working, but they seemed slow. We must have been in line for almost an hour. Also since we booked on Kayak Hertz did not honor what I thought was a state law, to cover the named renter as well the spouse. They wanted $15 a day for my wife to drive the car. They also tried to sell a lot of other coverages, none of which we needed. I know this is how they increase their profit margin but all took extra time with each customer. I don't know if I would use Hertz again, at least not of Hawaii.