We rented in Las Vegas and they are off site...as in a shuttle to a another shuttle. It looked sketchy. Like what were we getting into. Mainly the problem was NV has a new law as of Oct 2025 requiring a certain amount of liability insurance. Fine, but who brings their auto insurance card with them on vacation? We didn't plan on renting a car and at no point do any of the apps warn or tell you, that you may want to bring your car insurance information with you or up your amounts prior if renting in NV. They wanted to charge $50 a day on top of my rental rate. The guy next to me had his state minimums and they were not high enough so he had to pay the $50 and he wasn't prepared for that. These companies need to do better to warn us but they won't. Just a big money grab in a state that already nickel and dimes you to death. Also the line and process were sooo long and slow. One of the CS reps was so chatty and actually pulled out his phone to talk about his hike to red rocks. Like SIR, there at 15 people in line here. Also why am I paying $65 for the extra insurance coverage when I made the reservation, then you want to charge me more? Why are you asking me tons of questions when I answered those on the app. Like what is that information for if you are going to ask me again in person and no I don't want to pay more for an upgrade. When you leave you get hounded by the show sales people. The walk around and photos of every inch of the car. Come on take a video, I haven't had that with any other company in years. The return was the easiest and fastest part. Next time I will use a regular name brand rental company. Not their fault about the new law but still an email or test message advising of this prior would have been nice and given me time to contact my insurance company to email me.
They try to force you to buy there insurance. Total surprise to me, never had that happen before. Cancelled res right away.
I was not able to use my credit card rental insurance and the pick up service staff were very rude!
Check in was terrible. Long line and over two hours to finally get the car. Everything after that was smooth. Car return again was delayed 15 -20 minutes before an employee finally saw us and came to check us out. Nice car. Would rent there again
Even after I had already purchased the insurance coverage I was still grilled at check in about upgrading even further. Little did I know that when adding the coverage, it would’ve through a third party and not Ace. So they still wanted a piece. Car rental companies haven’t stepped up to a higher level of service yet, like the rest of the hospitality industry.
I never did get the car. Tooooo many stipulation, inexcusable reasons why I couldn’t rent a car though I had everything needed. I just wanted to drive to California, visit my mom in her last days and come back home to Vegas. But because I’m living in Vegas and have a California license I could only rent the car if I was catching a flight back from California. Now how stupid does that sound. And not only did I have a deposit but I also had to pay the cost for the car and for their insurance. I only have liability. But I thought all of that comes out of the $500 deposit. Never got the car and was very very very unsatisfied
