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6.0
Booked and was charged an extra fee because they had to bring a car over from there in town branch to the airport and it was booked for me coming in from another country so it seemed like a tlike it was there issue that I ended up having to pay for. Totally unreasonable and will not use them again when I fly next month to naniamo.Reviewed 6 Aug. 2022
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8.0
Very smooth car rental and shuttle to/from ferry in Nanaimo.Reviewed 10 May 2022
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10.0
I really liked the friendly staff, they gave me a comfortable car en they were helpful. When I returned the car the man who's helping me offered to bring me to the terminal which was very nice and friendly, especially given that I had a very heavy suitcase with me.Reviewed 17 Feb. 2022
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10.0
Elantra..Car was in amazing condition..loved itReviewed 11 Nov. 2021
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10.0
efficient helpful staff.......nothing could have been better.....an all round positive experience.Reviewed 15 Oct. 2021
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10.0
perfect!Reviewed 29 Jul. 2021
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8.4
Cons:The Kia really is a horrible car to driveReviewed 24 Sep. 2020
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8.8
Pros:Staff was friendly and professionalCons:NAReviewed 21 Apr. 2019
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7.6
Pros:Great mileage Friendly staff who were very helpfulCons:We onlly had 1200 km and Vancouver Island is a big island which we did not realize. We were unable to get more km without paying what would have been an exorbitant amount of money so had to take it back and get another contract. In spite of paying much more for the car why are you penalized if you take it back at a different location?Reviewed 28 Aug. 2018
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2.8
Pros:They drove me back to where I needed to be, so I didn't have to call a cab.Cons:In Canada they charge you .35 cents a kil. after you drive 100 K.. That really adds up when driving from Victoria to Nanaimo! You have to read your contract VERY carefully. Our C$78.00 rental turned out to be almost C$200.00.! Also, when I returned the car I had forgotten to fill it up w/ fuel. The counter guy didn't want to let me fill it up myself and I had to demand that he did! Very poor service. They really rip you off. I will never rent another car from National again!Reviewed 30 May 2018
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2.0
Rental restrictions not listed and no accountabilityCons:I reserved a compact car weeks in advance and when I arrived I was told National does rent to N drivers. Neither the website nor confirmation email indicated this, which is pretty important restriction. The lady said it's corporate policy and there's nothing she can do. Where is the accountability? Had to reserve last minute with another company 20min away at double the price.Reviewed 5 Sep. 2017
review from![kayak]()
8.0
Pros:service & tining eas goodCons:Extra charge on kilometers ... allowed 100 and went 117 ... extra $6.00Reviewed 30 Jul. 2017
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