Poor staff care
Location was good
They charge for parking. It isn’t that uncommon but being upcharged at the last minute make you feel like you are getting ripped off. But worse, we paid $15/day and they ran out of spots in the parking lot. They had several business Christmas parties that day so those attendees used the parking lot at no charge. They had a shared lot with a theatre down the street they told me I could use. Street parking was cheaper and closer but they refused to refund my parking for the day. It’s a small issue but I will not be returning to this hotel.
The hotel was right across from the falls. Walking distance to pretty much everything. The room was cleaned daily and the staff was friendly and knowledgeable. I would highly recommend the hotel and plan on visiting again.
Overall comfortable stay. As to be expected from Marriott.
A little bit of a walk to the Falls, Clifton Hill, casino and other attractions. The otherarriott is slightly closer, even though it’s just across the street.
it is a beautiful hotel your attention is excellent and the view is spectacular
I stayed here for a week with my partner to visit family in the area and explore the falls. The Room was clean and comfortable. Beds were cozy with duvet blankets and big pillows. The room was a spacious and relaxing atmosphere. Customer service was on point and staff was really friendly and accommodating. We will stay here again when visiting this area if we can find a decent deal again on rooms like we did this time.
We were charged for Wi-Fi when our stay was over which should be included. Parking at the hotel was expensive. After paying high prices for a room it seems unreasonable to have to pay $30 per night for parking. We booked our room through a booking company so our rate was a bit cheaper, but be prepared to have quite a bit of coin for parking. Restaurants and coffee shops in and around the hotel have huge price jumps. We found it better to travel away from the tourist areas for drinks and eats. There are plenty of amazing options that aren't far.
Great falls view room, with indoor balcony feel.
The view, room was spacious, parking was conveinant.
Nothing to comment on.
The place was clean. Location was good.
Air conditioning was broken. Room was too hot and we couldn't do anything about it. Staff put an industrial fan in our room. Staff was very cold and didn't seem to care at all. Satellite tv was broken too so, no tv. When asked they said they are working on it. Happened due to a storm that broke the sattelite. Ironically there was no storm. Don't know what they were talking about as I live in the area.
The hotel itself is gorgeous. The view from our fallside room was amazing. Absolutely amazing. The bathroom and walk in shower was fantastic! The hotel was very clean and the staff was helpful for all of our touristy questions!
The bathroom door, while very aesthetically pleasing, was not very functional for a group of people.. the door didn't close all the way (it was a sliding barn door type style) and it didn't allow for the bathroom activities to be "separate" from the rest of the hotel room. The only other issue I had was the paying for parking (two nights was $70) and the breakfast buffet, while very good, was $22 a person.. just a hair on the expensive side for those two items.
All I needed
Large and comfortable room. Walking distance from the attractions. Quiet and clean
When you reserve 4 people and get breakfast for only 2 it's disappointing.
It's a very nice hotel
Cleanliness, comfort and the staff
Stay, hotel staff, Restaurant and service.
There should be more than one soap. I had to request to send needed soap for bath.
Style, substance and stunning views come to life at Niagara Falls Marriott on the Falls. Situated just steps from one of the world's most spectacular natural wonders, our waterfront hotel provides the perfect retreat for spurring family sightseeing and romantic getaways alike. We are also just minutes from desirable destinations including Scotiabank Convention Centre, Niagara Fallsview Casino Resort and Niagara SkyWheel. Following your explorations, retire to relaxation in our recently redesigned accommodations. With sleek furnishings and oversized windows overlooking the city and Falls, our rooms and suites provide the perfect environment to call it a night. Fuel up at Marriott Café or our on-site StarbucksⓇ each morning, then return for lunch and dinner at Milestones on the Falls. When it's time to get down to business, set a productive pace in our conference center, boasting over 18,000 square feet of event space with catering options. Find your next adventure at Niagara Falls Marriott on the Falls.
Based on 5,276 reviews
Value for money
Policies vary by room type and provider.