8.0
It was pretty good. I did not feel I was in any danger. I felt very safe. I think it was pretty clean. I didn’t notice any piles of dirt anywhere. They gave us a smoking section. 5 stars.Reviewed 3 Jun. 2023
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10.0
I travel in business. They were quick to get me the car and fast to drop off. No additional charges. Simple. Thank you!Reviewed 7 May 2023
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10.0
Great car and outstanding service at KOAReviewed 30 Apr. 2023
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10.0
Our rental experience couldn't have been any easier or better. The shuttle driver (from baggage claim to the rental office) was outgoing and friendly. When we arrived at the rental office, the line was short, our rental agent was also friendly and very helpful, and we were offered a better car than we had reserved for no extra charge. Returning the car was just as easy.Reviewed 8 Nov. 2022
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4.0
The upsell when renting was obscene. I declined things for valid reasons, but push, push push. I will use another rental agency next time.Reviewed 26 Oct. 2022
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2.0
Very poor experience. First, there was a very long line with a 45 minute wait. Friendly staff, but car I ordered was not available. OK, the alternative was a minivan or convertible. I chose the convertible but it was dirty inside (literally with a footprint on the seats). Some time later they replaced it with an Impala. It was the most beat up rental I have ever seen with 45k miles. It was also dirty inside. At this point I could live with that, but on the highway it made a loud noise at highways speeds indicating a serious mechanical issue. I had to return it and was given a new Kia sedan which finally was OK, but after 2 hours of aggravation.Reviewed 31 Aug. 2022
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8.0
Great staff at the location and very easy drop off.Reviewed 5 Jul. 2022
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10.0
They made everything quick and easy. Very good experience.Reviewed 25 Apr. 2022
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2.0
It took more than two hours to get my car they had Avis budget and Payless going to one buildingReviewed 6 Mar. 2022
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10.0
Good value for the money. The vehicle had minor cosmetic scratches and dents, but mechanically it was fine.Reviewed 4 Mar. 2022
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10.0
Upgraded to a convertible Chevy Camero for a little more and really made my stay in Hawaii special.Reviewed 27 Feb. 2022
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2.0
It would made a lot of difference if they would only answer their phone calls. I tried multiple times to talk to someone regarding my rental. I was not able to make my flight and pick up my rental due to me being sick. All I wanted was to see if I could transfer the rental agreement paid in advance that I will add, so as to keep the rental. I think it’s highly unlikely I will use kayak or Payless car Rental ever again. Tell me something….. is it fair that you pay money up front to receive service and get none due to an illness??? I’m even willing to atleast get a rental voucher for future use. Not even that!!! Come on!!!! Really!!! Take my money and too bad so sad I couldn’t get my money’s worth. Pathetic! I will surely get to the bottom of this.Reviewed 21 Feb. 2022
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