Guest reviews
Overall rating
6.6
Good
Based on 2,722 reviews
Cleanliness
7.7
Comfort
8.0
Pick-up/Drop-off
7.1
Value for money
7.5
Pros
"Staff was friendly and helpful!"
(in 719 reviews)
"Car was fine, clean etc."
(in 2492 reviews)
"The car itself was nice"
(in 2410 reviews)
Cons
"Cleaner car, better customer service."
(in 279 reviews)
"Car smelled of smoke"
(in 287 reviews)
"The car was clean and new."
(in 2492 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
long wait
car available
car was great
car smelled
picked up the car
long line
great car
great price
great value
friendly staff
took about five minutes
-
8.4
Pros: Friendly staff
review from
-
6.4
Pros: The staff was helpful and nice. The drop off took a longer. The hand-held machine did not read my return so I had to go to reception to check-in.
review from
-
9.2
Pros: Staff was great. Drop off was easy. Shuttle drivers were friendly.
Cons: The front passenger seat had spill stains on it and the car was malodorous for a short while if we left it locked up for very long in the heat w the windows rolled up.
review from
-
2.0
Cons: 1 hour 15 mins standing in line... BS
review from
-
9.6
Pros: Loved the convertible upgrade!!!
Cons: Shuttle service from airport was hella slow!
review from
-
8.0
Cons: Would have preferred the car we reserved and not the free "upgrade." The Jeep Compass made a sound like the wheel bearings were about to blow. The rental agent said it was normal. For a Jeep Compass. Maybe he was right.
review from
-
10.0
Cons: Everything went smoothly
review from
-
5.6
Pros: Staff was friendly.
Cons: Need more staff. Wait far too long to pickup car.
review from
-
10.0
Pros: Staff was nice and helpful
review from
-
2.0
Pros: Nothing
Cons: Having a care available, as expected when I booked six months in advance. We arrived in Kailua-Kona to the news that no cars were available. Waited three days, stranded at the condo before finally renting from another company. Payless was unable to tell us when to expect a car.
review from
-
5.6
We were charged $12.99 per day to add an additional driver.
Pros: The agent upgraded our car when I complained
Cons: We are paying significantly more for the car than if I had rented with Budget, Avis, or Thrifty - who do not charge for extra drivers. I will make sure before I rent again and only select some of the companies. It is not an apples to apples comparison.
review from
-
2.0
No cars for days
Cons: They way overbooked and people, including us were left stranded with no cars.
review from
-
9.2
Pros: Staff was great. Drop off was easy. Shuttle drivers were friendly.
Cons: The front passenger seat had spill stains on it and the car was malodorous for a short while if we left it locked up for very long in the heat w the windows rolled up.
review from
-
9.6
Pros: Loved the convertible upgrade!!!
Cons: Shuttle service from airport was hella slow!
review from
-
10.0
Cons: Everything went smoothly
review from
-
10.0
Pros: Staff was nice and helpful
review from
-
6.4
Pros: The staff was helpful and nice. The drop off took a longer. The hand-held machine did not read my return so I had to go to reception to check-in.
review from
-
2.0
Cons: 1 hour 15 mins standing in line... BS
review from
-
5.6
Pros: Staff was friendly.
Cons: Need more staff. Wait far too long to pickup car.
review from
-
2.0
Pros: Nothing
Cons: Having a care available, as expected when I booked six months in advance. We arrived in Kailua-Kona to the news that no cars were available. Waited three days, stranded at the condo before finally renting from another company. Payless was unable to tell us when to expect a car.
review from
-
5.6
We were charged $12.99 per day to add an additional driver.
Pros: The agent upgraded our car when I complained
Cons: We are paying significantly more for the car than if I had rented with Budget, Avis, or Thrifty - who do not charge for extra drivers. I will make sure before I rent again and only select some of the companies. It is not an apples to apples comparison.
review from
-
2.0
No cars for days
Cons: They way overbooked and people, including us were left stranded with no cars.
review from
Other suppliers in Kailua-Kona scored
- 8.7/10 Enterprise car rentals in Kailua-Kona
- 7.2/10 Avis car rentals in Kailua-Kona
- 9.1/10 National car rentals in Kailua-Kona
- 7.2/10 Budget car rentals in Kailua-Kona
- 7.6/10 Dollar car rentals in Kailua-Kona
- 7.8/10 Hertz car rentals in Kailua-Kona
- 7.6/10 Thrifty car rentals in Kailua-Kona
- 8.9/10 Alamo car rentals in Kailua-Kona
Where can I find Payless car rentals in Kailua-Kona?
73-361 Kupipi Street, Payless car rentals
Address
73-361 Kupipi StreetHours
| Monday | 05:00 - 23:00 |
| Tuesday | 05:00 - 23:00 |
| Wednesday | 05:00 - 23:00 |
| Thursday | 05:00 - 23:00 |
| Friday | 05:00 - 23:00 |
| Saturday | 05:00 - 23:00 |
| Sunday | 05:00 - 23:00 |
Phone
+1 808 326 9805Top tips for renting a car from Payless in Kailua-Kona
- 25% of our users found rental cars from Payless in Kailua-Kona for C$ 58 or less
- Compact rental cars from Payless in Kailua-Kona are around 60% cheaper than other car types, on average
FAQs about renting a car from Payless in Kailua-Kona
How much does it cost to rent a car from Payless in Kailua-Kona?
On average a rental car from Payless in Kailua-Kona costs C$ 62 per day.
What is the most popular rental car from Payless in Kailua-Kona?
Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Payless in Kailua-Kona.
How many car rental locations does Payless have in Kailua-Kona?
Payless has 1 rental location in Kailua-Kona. Take a look at our Payless rental location map to find the best rental cars near you.
Does Payless have a car rental location at the airport: Kona Intl airport (KOA)?
Yes
Does Payless offer shuttle or airport pick-up services from Kona Intl airport (KOA)?
Yes