Book Payless car rentals in Kailua-Kona

Reviews for Payless in Kailua-Kona

Recent reviews

Traveler rating

Wonderful

19

Very good

12

Good

7

Okay

5

Fair

7

Mediocre

0

Poor

13

Find reviews that mention:

get the cargreat price

car was cleancar was dirty

car availablecustomer service

said they wouldgreat value

friendly staffcredit card

10.0

Our rental experience couldn't have been any easier or better. The shuttle driver (from baggage claim to the rental office) was outgoing and friendly. When we arrived at the rental office, the line was short, our rental agent was also friendly and very helpful, and we were offered a better car than we had reserved for no extra charge. Returning the car was just as easy.Reviewed 8 Nov. 2022

review from

4.0

The upsell when renting was obscene. I declined things for valid reasons, but push, push push. I will use another rental agency next time.Reviewed 26 Oct. 2022

review from

2.0

Very poor experience. First, there was a very long line with a 45 minute wait. Friendly staff, but car I ordered was not available. OK, the alternative was a minivan or convertible. I chose the convertible but it was dirty inside (literally with a footprint on the seats). Some time later they replaced it with an Impala. It was the most beat up rental I have ever seen with 45k miles. It was also dirty inside. At this point I could live with that, but on the highway it made a loud noise at highways speeds indicating a serious mechanical issue. I had to return it and was given a new Kia sedan which finally was OK, but after 2 hours of aggravation.Reviewed 31 Aug. 2022

review from

8.0

Great staff at the location and very easy drop off.Reviewed 5 Jul. 2022

review from

10.0

They made everything quick and easy. Very good experience.Reviewed 25 Apr. 2022

review from

2.0

It took more than two hours to get my car they had Avis budget and Payless going to one buildingReviewed 6 Mar. 2022

review from

10.0

Good value for the money. The vehicle had minor cosmetic scratches and dents, but mechanically it was fine.Reviewed 4 Mar. 2022

review from

10.0

Upgraded to a convertible Chevy Camero for a little more and really made my stay in Hawaii special.Reviewed 27 Feb. 2022

review from

2.0

It would made a lot of difference if they would only answer their phone calls. I tried multiple times to talk to someone regarding my rental. I was not able to make my flight and pick up my rental due to me being sick. All I wanted was to see if I could transfer the rental agreement paid in advance that I will add, so as to keep the rental. I think it’s highly unlikely I will use kayak or Payless car Rental ever again. Tell me something….. is it fair that you pay money up front to receive service and get none due to an illness??? I’m even willing to atleast get a rental voucher for future use. Not even that!!! Come on!!!! Really!!! Take my money and too bad so sad I couldn’t get my money’s worth. Pathetic! I will surely get to the bottom of this.Reviewed 21 Feb. 2022

review from

2.0

The first car they tried to give me was such a wreck & filthy I refused it. The second one offered was only slightly better. Not a decent car. And I paid way way too much.Reviewed 18 Jan. 2022

review from

7.9

Payless employee who handled our rental had his mask under his nose or down on his chin most of the time he was waiting on us. There was no attempt to enforce even a tiny bit of social distancing in the line where we stood for about 40 minutes. I had to fend off the person behind me who thought leaving a foot between us was too much. Your shuttle drivers were extremely courteous and helpful.Reviewed 12 Aug. 2021

review from

10.0

Pros:Great staff, convenient pickup and drop off, great value.Cons:Nothing, everything was perfect.Reviewed 28 Jun. 2021

review from

More

• 8.1 /10Enterprise Car Rentals at Kailua-Kona
• 6.1 /10Avis Car Rentals at Kailua-Kona
• 8.5 /10National Car Rentals at Kailua-Kona
• 7.1 /10Budget Car Rentals at Kailua-Kona
• 6.1 /10Dollar Car Rentals at Kailua-Kona
• 7.6 /10Hertz Car Rentals at Kailua-Kona
• 6.3 /10Thrifty Car Rentals at Kailua-Kona
• 8.7 /10Alamo Car Rentals at Kailua-Kona

• Has the Payless rental car policy in Kailua-Kona changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

• How much does it cost to rent a car from Payless in Kailua-Kona?

  On average a rental car from Payless in Kailua-Kona costs C$ 122 per day.

• What is the most popular rental car from Payless in Kailua-Kona?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from Payless in Kailua-Kona.

• How many car rental locations does Payless have in Kailua-Kona?

  Payless has 1 rental location in Kailua-Kona. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Kona Intl airport (KOA)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Kona Intl airport (KOA)?

  Yes