Book Payless car rentals in Kailua-Kona

Reviews for Payless in Kailua-Kona

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get the cargreat price

car was cleancar was dirty

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said they wouldgreat value

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4.0

1 hour wait to pick it up, no wiper fluidCons:There was about 15 rentals ahead of us, close to 50 people, all reservations and they didn't care. Ones we got to the counter, the clerk was pushing extra insurance, more expensive car, fuel options and got annoyed when I refered to all the people in the line behind us. Then two of my credit cards "didn't work" and when I said that they work all over the world and I was told that they might have been stopped. Turned out they have to call somewhere to authorize the card for all the customers (I didn't realize what they were doing while waiting in line). The Jeep will need new brakes and wheel lubrication soon. It didn't break down! There was no wiper fluid, so I had to stop by Target to get some. I would not recommend this company.Reviewed 2 Apr. 2017

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5.2

Cons:I reserved a convertible almost 2-weeks in advance..Upon arrival I was advised that no convertibles were available - - after much time = =almost an hour while the counter person went back and forth with the manager, also checking out back to see if there was a convertible, he advised me that I should come back tomorrow to get the car I ordered (they would give me a car to use). I suggested that they deliver the car to where I was staying. His answer was NO....- THEN their computers went down, which added at lest another half hour before I got a car. The next day I called them - - no body answers...just a bunch of prompts - - I left a message for the manager....called again and left a message for customer service (voice mail) that person only works M-F. Nobody called me back.You need to train employees in Customer Service. This location is also a Budget rental location. I WILL NOT USE YOUR COMPANY AGAIN...Reviewed 23 Apr. 2018

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2.0

Nothing short of awfulCons:We waited in line for 3 hours to get our car. Everyone had a reservation so it should have been no surprise at all that everyone was coming at that time and they should have been better prepared. When we finally got to the booth the lady tried to upsell me to a 4x4 specifically by saying that you can’t drive to the green sand beach without one. I didnt take her offer. My research about that beach actually showed that it is illegal to drive that road. Finally, the car was dirty when we got it. Smudges all over the inside of the windshield. Next time, I would gladly take my business elsewhere.Reviewed 21 Feb. 2018

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8.0

Pros:Clean, good-working car. Drop off was easy and quick.Cons:Picking up the car took over an hour. The staff was friendly but did not seem very concerned about getting people taken care of in a timely manner.Reviewed 13 Apr. 2021

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4.0

Cons:Super long wait upon pick up. And then the car had a bad battery. Had it jumped twice and exchanged the car for a worse car...Reviewed 13 Apr. 2021

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10.0

Pros:The staff was so nice and friendly. I had to wait about 5 minutes before I spoke to an agent which was fine. Then we had about a 8 minute wait till the car arrived. It was clean and good for us.Cons:I’m not sure I agree with the “film the car as insurance that you got it in this condition”. In Maui I had a real person with a different company and I like that more.Reviewed 16 Apr. 2021

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8.0

Pros:shuttle was easy and convenient and staff was very helpful and friendlyCons:a better selection of cares - I had to rent a minivan for ONE PERSON for 10 daysReviewed 2 Jun. 2021

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2.0

Cons:30 minute wait to get our car. Car was dirty and in terrible shapeReviewed 22 May 2021

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4.4

Check your billsPros:Customer service people very niceCons:Got charged an extra 10 dollars after i turned it in and 10 dollars when i first got it.... watch your billsReviewed 7 Mar. 2017

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8.0

Cons:Would have preferred the car we reserved and not the free "upgrade." The Jeep Compass made a sound like the wheel bearings were about to blow. The rental agent said it was normal. For a Jeep Compass. Maybe he was right.Reviewed 7 May 2019

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2.0

Cons:1 hour 15 mins standing in line... BSReviewed 4 Aug. 2019

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2.0

Pros:NothingCons:Having a care available, as expected when I booked six months in advance. We arrived in Kailua-Kona to the news that no cars were available. Waited three days, stranded at the condo before finally renting from another company. Payless was unable to tell us when to expect a car.Reviewed 20 Jan. 2019

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• Has the Payless rental car policy in Kailua-Kona changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

• How much does it cost to rent a car from Payless in Kailua-Kona?

  On average a rental car from Payless in Kailua-Kona costs C$ 65 per day.

• What is the most popular rental car from Payless in Kailua-Kona?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Payless in Kailua-Kona.

• How many car rental locations does Payless have in Kailua-Kona?

  Payless has 1 rental location in Kailua-Kona. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Kona Intl airport (KOA)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Kona Intl airport (KOA)?

  Yes