Reviews for Alamo in Kailua Kona
- All reviews 100%
31 Jul 2017
Pros: The car was roomy enough for 4 people, 4 bags, and snorkel gear.
Cons: We found a baby cockroach crawling across the dashboard. It's possible it came from outside, but with baby roaches, where there's one there's usually more-might be worth deep cleaning. There was also mud on the passenger-side interior, on the part of the console that runs between the shifter and the radio.
31 Jul 2017
Pros: Shuttle driver was very helpful w/ my bag...I should have tipped him
Cons: pick up of car; cashier no help w/ explaining how to drive the car (which had no stick shift....
29 Jul 2017
Good price, mixed service
Pros: Cost and convenience of cars.
Cons: I asked if the check in kiosk worked and was told yes. When I was told to see someone at the counter after spending a few minutes at the kiosk, I was told to go to end of the line. There was a long line. The desk staff apologized and told me I would receive a $20.00 refund. When I dropped car off, desk staff apologized again and said I would not receive a refund as I had pre-paid, was then given two $25.00 coupons. Don't know if they will work. Car was nice.
7 Jul 2017
KOA Alamo is always reliable with the best service
Pros: Easy to reserve. Kona International Airport team is a pleasure to work with! Always quick and efficient, making the most of your time! Reliable clean vehicles!
Cons: The call center in India that almost messed up my reservation. If you need to call the location direct not the Alamo toll free number, language barrier hurts their service.