Book Thrifty car rentals in Kailua-Kona

Pros: Staff was great.

Cons: If all taxes and fees were included in the cost upfront. We were hit with another $250 at the counter.

Pros: When I went to get the economy car I thought I had ordered, they said I ordered a "managers selection". And the managers selection was a van or a mustang. The truth is when I ordered the car online - the first thing I had to do was choose the type of car I wanted...I chose the economy car then it was stated that the car rental dealer would choose the economy car available. When I got there they said they chose any car they want for you. It doesn't make sense...why does the website even ask you the type of car you want. You are given a false impression and then when you get to the car rental facility, you have to pay much more for the car you want.

Cons: It would be nice if they didn't take advantage of people- sticking them with a car or price tag not ordered.

Pros: Staff are a bunch of swindlers. Beware of unnecessary add ons, you don’t need any special type of car or 4WD for the Big Island. Hawaii insurance laws aren’t different from other US states. If you have an issue just know that they will tell you “there’s no manager on duty.” Pick a different company with some attempt at customer service.

Cons: The staff all need to be fired and new management and training practices should be initiated. The people working there now are a bunch of pushers duping especially foreign tourists in to paying at least double.

Cons: Need more people working... waited in line for an hour to get car

Cons: They lead me to believe that my personal insurance would not cover the car and upsold me insurance that I did not need. They lied directly to my face which resulted in over $400 more in charges.

Pros: Car wa what I had booked. That was good.

Cons: CSR was rude, and charged me EXTRA to return the vehicle early!?!?!? Never again. Lesson learned.

Pros: The price was good.

Cons: The staff at thrifty did not answer their phone. We had to drive into Kona, multiple times, to speak with them personally to get information about our car rental. The drive was an hour each way.

Massively overpriced mediocre car

Pros: The car was adequate and the service was good.

Cons: Massively overpriced. Rogue is completely a mediocre car with a tiny gas tank and uninspiring acceleration and electrical gremlins. If it wasn’t $200 a day maybe it’s okay.