Reviews for Thrifty in Kailua Kona
- All reviews 100%
17 Jul 2017
They were super nice!
Pros: The receptionists were really nice here compared to the one near the airport. They were easy to contact. =)
Cons: I liked everything about them. They didn't give me a hard time.
7 Jul 2017
Cons: Made reservation for address at airport location. Confirmation said king Kona hotel but had the address for the airport. Got to that address and they said there was no car for us and that the location that had the car was closed. Our hotel for the night was over three hours away and the hotels were sold out. Needless to say this was a nightmare. The worst part was all of the lies told to our face. First they said the address was not the airport address. When I showed them google maps they just shrugged. Claimed nothing could be done due to computer system and having no cars. Demanded a manager. Finally had to shuttle to where a manager was leaving my small children with my elderly mother. Made me beg and cry and then finally admitted they had a car and could change the reservation. So they knew there was a mix up not of my doing, made me and my family wait two hours and then did what they could have done immediately. These are not honest or nice people and I will never do business with thrifty or car rentals.com or kayak. Apparently kayak and car rentals.com do this all the time and leave customers stranded. They rope you in by showing you an airport adddress and then assign you to a downtown location. Usually people just end up taking a taxi to pick up the car but in our case it was closed. Beware!!!!!
26 Feb 2017
Good, no great experience.
Pros: Pick up and drop off was easy and no extra hidden fees.
Cons: The only thing I could say was wrong was the windows were dirty.
22 Feb 2017
Cons: they didn't have my reservation and I didn't rent a car from thirty I rented a car from Alamo it was less money and a upgrade car Ill never rent a car for Thrifty again