Reviews for Thrifty in Kailua Kona
- All reviews 100%
7.2/10 Good
Based on 50 reviews
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6.6
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6.8
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6.0
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5.6
Recent reviews
Most recent
8.0 Excellent
Minivan
17 Sep 2017
Good generally
Pros: Service by giving alternative vehicle for coverage normal vehicles are not able to reach.
Cons: The GPS did not work. The braking system was very noisy making it dangerous to drive. Please service it before letting it to other customers. I had to make several calls to get to the GPS complaint department. The car return reception was not too friendly when complaint on the GPS.
10.0 Excellent
Intermediate
7 Sep 2017
Pros: everything was great
10.0 Excellent
Standard
1 Aug 2017
Great car rental experience. Book early, and add your Blue Chip number
Pros: Although I hadn't added my Blue Chip loyalty number ahead of time, I was dropped off at the member-only counter. No waits! The regular line had huge waits!
Got a great rate by booking early.
Cons: If I hadn't added my Blue Chip number (and sites like Kayak or Travelocity don't insist you add this at time of booking) I would have had to wait a long time to pick up my car.
4.0 Okay
Intermediate
31 Jul 2017
Cons: Thrifty sales rep lied in order to up grade.
8.0 Excellent
Intermediate
28 Jul 2017
Good experience
Pros: They matched reserved price even though reservation was supposed to be picked up from Hotel Kam location. However, Hotel Kam was already closed by noon.
Cons: It was unclear that the reservation was not at the airport terminal rental location. However, they matched the price for an upgrade but I still had to pay the extra airport fees.
10.0 Excellent
Agency's Choice
17 Jul 2017
They were super nice!
Pros: The receptionists were really nice here compared to the one near the airport. They were easy to contact. =)
Cons: I liked everything about them. They didn't give me a hard time.
2.0 Mediocre
Minivan
7 Jul 2017
No car!
Pros: Nothing
Cons: Made reservation for address at airport location. Confirmation said king Kona hotel but had the address for the airport. Got to that address and they said there was no car for us and that the location that had the car was closed. Our hotel for the night was over three hours away and the hotels were sold out. Needless to say this was a nightmare. The worst part was all of the lies told to our face. First they said the address was not the airport address. When I showed them google maps they just shrugged. Claimed nothing could be done due to computer system and having no cars. Demanded a manager. Finally had to shuttle to where a manager was leaving my small children with my elderly mother. Made me beg and cry and then finally admitted they had a car and could change the reservation. So they knew there was a mix up not of my doing, made me and my family wait two hours and then did what they could have done immediately. These are not honest or nice people and I will never do business with thrifty or car rentals.com or kayak. Apparently kayak and car rentals.com do this all the time and leave customers stranded. They rope you in by showing you an airport adddress and then assign you to a downtown location. Usually people just end up taking a taxi to pick up the car but in our case it was closed. Beware!!!!!
9.6 Excellent
Full-size
26 Feb 2017
Good, no great experience.
Pros: Pick up and drop off was easy and no extra hidden fees.
Cons: The only thing I could say was wrong was the windows were dirty.
2.0 Mediocre
Standard
22 Feb 2017
Cons: they didn't have my reservation and I didn't rent a car from thirty
I rented a car from Alamo it was less money and a upgrade car
Ill never rent a car for Thrifty again
10.0 Excellent
Economy
5 Feb 2017
Pros: I thought the staff at the Kailua Kona airport on the Big Isand (HI) were the most friendly and efficient that I have dealt with in Hawaii. I could not believe how quickly they checked me in and out.
3.6 Mediocre
Economy
5 Jan 2017
Rip off pricing during busy periods
Pros: Rented a car over Christmas and felt like there was anrange of hidden fees and extra costs - felt like a total rip off & we won't be using Thrifty again.
6.4 Good
Economy
31 Dec 2016
Over $300 for one day!!!!!
Cons: I waited too long to book it.
2.0 Mediocre
Full-size
28 Dec 2016
Many problems
Pros: We had many many problems with the car and the company. The car was in an extreme state of disrepair. The airbags did not work, we constantly had a chime and warning screen Everytime we drove it. Drivers seat wouldn't adjust. There were other mechanical issues as well. They approved a drop off time after they were closed so we weren't able to address any issue. We called the 800# and the agent was rude and unwilling to help us.
4.8 Okay
Intermediate
24 Nov 2016
We felt like the pricing was a bit dishonest
Pros: Ease of booking, return was fast.
Cons: When we made our reservation, the total was $293 for the entire week. We did upgrade the car on arrival for an extra $30/day but we ended up spending $676. That means there was over $175 in mysterious fees that were never mentioned to us. Also, we were told the upgraded car was $30/day when the agent actually meant $30/day IN ADDITION to what we were already paying for the lower priced car. We got that cleared up before we left but he was VERY unclear about it.
2.0 Mediocre
Full-size
20 Oct 2016
This is actually for Dollar Car Rental H0780275341
Pros: Nothing I truly can say I will never rent from Dollar
I received this survey for Thrifty and should be for Dollar
9.6 Excellent
Economy
11 Oct 2016
Best service at pickup!
Pros: The lady who checked me in, Shawn, I believe provided the best service I ever received renting a car. It made me a fan forever of Thrifty. The vehicle was also great and perfect for Kona.
Cons: People at drop off were a little short.
2.0 Mediocre
Intermediate
21 Sep 2016
Cons: They refused to give me the car I reserved and insisted I had to take a minivan instead or pay a significantly increased rate. Not acceptable. They didn't have anything even close to what I reserved.
4.8 Okay
Compact
2 May 2016
Okay to Bad experience
Pros: Fast and polite Check-in
Cons: Not so clean car, rude checkout (indian guy)
10.0 Excellent
Intermediate
28 Mar 2016
Friendly service - nice car for the price
Pros: Agent at the pickup was very helpful. Drop off was quick and efficient. Car was low mileage and clean. Great car for the price.
6.0 Good
Premium
14 Feb 2016
Pros: The car.
Cons: The service at Thrifty. I accidentiy reserved the car for 1 day later than when we needed it. They didn't have the Jeep ready so we were going to need another car for 1 day until the Jeep was ready the next morning. My wife was there by herself and the completely took advantage of the fact that she is a female. They tried to charge her 600 dollars saying she could just keep that van for the whole time instead of the Jeep (which I rented for 250 for a whole week). They also charged her 100 dollars over any of their online rental fees for the 1 day. Once we got the car, all things were great. I just do not appreciate them taking advantage of a female who was picking up the car alone, while I was flying in from another city.
4.8 Okay
SUV
5 Feb 2016
Won't use them again.
Cons: Got pressured into upgrade when we were tired and trying to get to our rental. We weren't the best customers but it felt like a challenge for the rental clerk to get as much out of us as possible. Mislead us on cost of upgrade - never again!
5.6 Okay
Compact
20 Jan 2016
Pros: Car was good. An Altima. Clean.
Cons: fee not disclosed or discussed for second driver is main issue.
Claimed road bad needing bigger car but roads were good is far lesser but honesty pays over long haul.
3.6 Mediocre
Premium
14 Dec 2015
Jeep Rental
Cons: thrifty is the worst. I will never use them again. We rented a jeep wrangler for a vacation in hawaii and when we arrived, they upped the price $25/day. Upon return, we were dropping off the car and they told us the price was going to be $850 for 4 days, when it should have been $450. They said because we were 20 minutes late for our drop off time. And they NEVER gave us a drop off time. After stress at the counter arguing with person there, they honored our original rate. I didn't need this added stress right before a flight. Also they barely offered to show me how to take the top of the car off when i rented it because it was a convertible. Bad experience.
4.4 Okay
SUV
9 Dec 2015
Extra charges
Pros: Car was fine, fee schedule was terrible without notification of extra charges.
Cons: What is a $100 Service Facility fee? Car rental companies are the most unfriendly business to consumers. Undeclared and unreasonable fees are outrageous and I feel taken advantage of every time I rent.
9.6 Excellent
Minivan
19 Oct 2015
Quick car pick up and return
Pros: Upgraded to an eight passenger Nissan Armada for my family of 6. The SUV was impeccably clean and very comfortable. It made Our long drives along the south Kohala and kona coast very enjoyable. Quick pick up and return, no complaints there.
Cons: Little bit pricey but the positives overshadow the cost.