Reviews for Thrifty in Kailua Kona
- All reviews 100%
15 Nov 2017
Cons: The car felt like the transmission was going to go out.
14 Nov 2017
Pros: I requested and booked airport location. Got there and found out it was a downtown location which closed at 12 noon on that Sunday. Everywhere else no cars available. Car reservations should be very clear with airport and non airport locations.
14 Nov 2017
Nice folks working the desk
Pros: Friendly atmosphere
Cons: Car was covered in debris with what looked like plumbs and seeds with the stains and pits all over the top of the car. After driving a half mile away I realized the car was straining to go uphill and the transmission was shifting with trouble. I had to come back and get another car. The trades me another car rather quickly but I was just dumbfounded how they could have released the first car in such bad physical condition.
13 Nov 2017
Upsold based on a lie
Pros: The vehicle performed generally as advertised.
Cons: I had originally booked a minivan for our two week vacation in Kona Hawaii. However, when we arrived to pick up the vehicle, the counter agent strongly dissuaded me from renting the minivan and told me I really needed to get a 4-wheel drive SUV. He indicated that there were many areas over the island were virtually inaccessible without 4-wheel drive. Further, there were many parks that would not allows us to enter without a 4-wheel drive vehicle. We drove all over the island and NEVER needed 4-wheel drive. But the agent was successful in getting me to spend an extra $400 of my money over the course of two weeks. I have no intention of renting from Thrifty again.