Thrifty Car Rentals in Kailua Kona from C$ 73/day

10.0 Excellent

Agency's Choice

17 Jul 2017

They were super nice!

Pros: The receptionists were really nice here compared to the one near the airport. They were easy to contact. =)

Cons: I liked everything about them. They didn't give me a hard time.

2.0 Poor

Minivan

7 Jul 2017

No car!

Pros: Nothing

Cons: Made reservation for address at airport location. Confirmation said king Kona hotel but had the address for the airport. Got to that address and they said there was no car for us and that the location that had the car was closed. Our hotel for the night was over three hours away and the hotels were sold out. Needless to say this was a nightmare. The worst part was all of the lies told to our face. First they said the address was not the airport address. When I showed them google maps they just shrugged. Claimed nothing could be done due to computer system and having no cars. Demanded a manager. Finally had to shuttle to where a manager was leaving my small children with my elderly mother. Made me beg and cry and then finally admitted they had a car and could change the reservation. So they knew there was a mix up not of my doing, made me and my family wait two hours and then did what they could have done immediately. These are not honest or nice people and I will never do business with thrifty or car rentals.com or kayak. Apparently kayak and car rentals.com do this all the time and leave customers stranded. They rope you in by showing you an airport adddress and then assign you to a downtown location. Usually people just end up taking a taxi to pick up the car but in our case it was closed. Beware!!!!!

9.6 Excellent

Full-size

26 Feb 2017

Good, no great experience.

Pros: Pick up and drop off was easy and no extra hidden fees.

Cons: The only thing I could say was wrong was the windows were dirty.

2.0 Poor

Standard

22 Feb 2017

Cons: they didn't have my reservation and I didn't rent a car from thirty I rented a car from Alamo it was less money and a upgrade car Ill never rent a car for Thrifty again

10.0 Excellent

Economy

5 Feb 2017

Pros: I thought the staff at the Kailua Kona airport on the Big Isand (HI) were the most friendly and efficient that I have dealt with in Hawaii. I could not believe how quickly they checked me in and out.

3.6 Mediocre

Economy

5 Jan 2017

Rip off pricing during busy periods

Pros: Rented a car over Christmas and felt like there was anrange of hidden fees and extra costs - felt like a total rip off & we won't be using Thrifty again.

6.4 Good

Economy

31 Dec 2016

Over $300 for one day!!!!!

Cons: I waited too long to book it.

2.0 Poor

Full-size

28 Dec 2016

Many problems

Pros: We had many many problems with the car and the company. The car was in an extreme state of disrepair. The airbags did not work, we constantly had a chime and warning screen Everytime we drove it. Drivers seat wouldn't adjust. There were other mechanical issues as well. They approved a drop off time after they were closed so we weren't able to address any issue. We called the 800# and the agent was rude and unwilling to help us.

4.8 Okay

Intermediate

24 Nov 2016

We felt like the pricing was a bit dishonest

Pros: Ease of booking, return was fast.

Cons: When we made our reservation, the total was $293 for the entire week. We did upgrade the car on arrival for an extra $30/day but we ended up spending $676. That means there was over $175 in mysterious fees that were never mentioned to us. Also, we were told the upgraded car was $30/day when the agent actually meant $30/day IN ADDITION to what we were already paying for the lower priced car. We got that cleared up before we left but he was VERY unclear about it.

2.0 Poor

Full-size

20 Oct 2016

This is actually for Dollar Car Rental H0780275341

Pros: Nothing I truly can say I will never rent from Dollar I received this survey for Thrifty and should be for Dollar

9.6 Excellent

Economy

11 Oct 2016

Best service at pickup!

Pros: The lady who checked me in, Shawn, I believe provided the best service I ever received renting a car. It made me a fan forever of Thrifty. The vehicle was also great and perfect for Kona.

Cons: People at drop off were a little short.

2.0 Poor

Intermediate

21 Sep 2016

Cons: They refused to give me the car I reserved and insisted I had to take a minivan instead or pay a significantly increased rate. Not acceptable. They didn't have anything even close to what I reserved.

4.8 Okay

Compact

2 May 2016

Okay to Bad experience

Pros: Fast and polite Check-in

Cons: Not so clean car, rude checkout (indian guy)

10.0 Excellent

Intermediate

28 Mar 2016

Friendly service - nice car for the price

Pros: Agent at the pickup was very helpful. Drop off was quick and efficient. Car was low mileage and clean. Great car for the price.

6.0 Okay

Premium

14 Feb 2016

Pros: The car.

Cons: The service at Thrifty. I accidentiy reserved the car for 1 day later than when we needed it. They didn't have the Jeep ready so we were going to need another car for 1 day until the Jeep was ready the next morning. My wife was there by herself and the completely took advantage of the fact that she is a female. They tried to charge her 600 dollars saying she could just keep that van for the whole time instead of the Jeep (which I rented for 250 for a whole week). They also charged her 100 dollars over any of their online rental fees for the 1 day. Once we got the car, all things were great. I just do not appreciate them taking advantage of a female who was picking up the car alone, while I was flying in from another city.

4.8 Okay

SUV

5 Feb 2016

Won't use them again.

Cons: Got pressured into upgrade when we were tired and trying to get to our rental. We weren't the best customers but it felt like a challenge for the rental clerk to get as much out of us as possible. Mislead us on cost of upgrade - never again!

5.6 Okay

Compact

20 Jan 2016

Pros: Car was good. An Altima. Clean.

Cons: fee not disclosed or discussed for second driver is main issue. Claimed road bad needing bigger car but roads were good is far lesser but honesty pays over long haul.

3.6 Mediocre

Premium

14 Dec 2015

Jeep Rental

Cons: thrifty is the worst. I will never use them again. We rented a jeep wrangler for a vacation in hawaii and when we arrived, they upped the price $25/day. Upon return, we were dropping off the car and they told us the price was going to be $850 for 4 days, when it should have been $450. They said because we were 20 minutes late for our drop off time. And they NEVER gave us a drop off time. After stress at the counter arguing with person there, they honored our original rate. I didn't need this added stress right before a flight. Also they barely offered to show me how to take the top of the car off when i rented it because it was a convertible. Bad experience.

4.4 Okay

SUV

9 Dec 2015

Extra charges

Pros: Car was fine, fee schedule was terrible without notification of extra charges.

Cons: What is a $100 Service Facility fee? Car rental companies are the most unfriendly business to consumers. Undeclared and unreasonable fees are outrageous and I feel taken advantage of every time I rent.

9.6 Excellent

Minivan

19 Oct 2015

Quick car pick up and return

Pros: Upgraded to an eight passenger Nissan Armada for my family of 6. The SUV was impeccably clean and very comfortable. It made Our long drives along the south Kohala and kona coast very enjoyable. Quick pick up and return, no complaints there.

Cons: Little bit pricey but the positives overshadow the cost.

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