Reviews for Budget in Kailua Kona
- All reviews 100%
Based on 62 reviews
7 Sep 2017
Pros: Everything went smoothly and car was nice
Cons: A lot of extra fees that they added at pickup, cost was substantially more then stated on internet
21 Aug 2017
Cons: First car I was assigned had a keyed door scratch all down the side and was not cleaned. They did quickly change to a fresh car and no issues with the rental..
8 Aug 2017
Good rental, dirty car
Pros: Good value
Cons: Car was super dirty when we rented. Didn't bother me, but wife didn't like it.
7 Aug 2017
Budget in Kona - Big Island AWFUL CUSTOMER SERVICE
Pros: The Nissan Maxima drove well. We struggled to get three average size suitcases in the trunk.
Cons: The wait time to get a car at Kona International Airport was over 1 hr and 30 minutes. The 3 members of staff didn't appear to care the line circled the reception area and was out the door. My family had to wait outside in the baking heat/humidity. I will never rent from Budget in Kona.
2 Aug 2017
Poor Car Choices
Cons: After waiting 30 min in line to get car the so called full size car a Fusion had no trunk space due to battery. "Nothing else available" so next choice for our group of 5 was luxury BMW at more than twice the price. The designation of full size cars is apparently meaningless.
28 Jul 2017
Pros: The car was good for our family of four on vacation.
Cons: Customer service was almost non-existing, at both pick up and drop off. Agents do not care about how customers feel and what their specific needs are.
20 Jul 2017
Pros: Easy drop off and quick shuttle to airport.
Cons: 2 hour wait in line to pickup the car. Had 4 people working and 27 people in line waiting all with reservations. Cars were not ready for pickup once you got to the desk. Additional wait time for car to get cleaned. Car was not washed due to water conservation, so I can't complain to much on that, but no one explains that to you. Not a fun way to start your vacation.
5 Jun 2017
Long wait to get car
Cons: It took 50 minutes to get the car and we were 4th in line when we showed up. Also given the timing of our return flight we asked about a 1 hour grace period which they didn't offer, and they don't offer a partial day rate. We'll never rent from Budget again!
17 May 2017
The car was broken.
Pros: The employee was nice.
Cons: I lose one hour of my holidays time to Change the first car they offer me , it was broken and ir Would be very dangerous to drive
2 Apr 2017
Good car and rate but lengthy drop off time
Cons: Took nearly an hour standing in a long, hardly moving line to be able to drop off the car (had to go into the office to the counter for this purpose). Worried that I was going to be late for my airline flight as a result. The management of this facility needs to staff the counter service with more employees when they know many pick-ups and drop-offs are expected based on their reservation information. Two people was not enough, especially when one disappeared for a long period of time!
23 Mar 2017
Understaffed and a janky car
Pros: Got an SUV pretty cheap through the Budget Kona location. That's the highlight. Service was okay after waiting for it.
Cons: The rental office was not staffed to handle the rush. About 12 people were in line, and initially there were only 2 agents. Those agents dealt with the fastpass people, leaving us peons in line. After an hour we got our car. The car turned out to be a bit of a junker. This is probably Jeep's fault for designing a poor transmission. My Jeep Patriot couldn't pick a gear to save it's life, and the car sat at 4000 rpm when cruise was on. At least I know to never buy a low-end Jeep SUV.
11 Feb 2017
Cons: Check-in took way too long and the location was out of cars in some cases
30 Jan 2017
Pros: We received an upgrade and the car was fine. Drop off was fast and easy.
Cons: Check-in was terrible. We waited 3 hours to get our car. The counter was understaffed for the volume of customers. We were told they had the same problem the day before and did not plan for it. Our car was not available, so an upgrade was offered. The vehicle was determined to be out of service. We were then offered an upgrade but the car had to come from Avis.
29 Jan 2017
Not the price you quoted
Pros: Made on line reservations and had price quote. Got to the store and price was more than double.
7 Jan 2017
Pros: Budget was able to come up with a second car for us, which was helpful with nine (9) in our traveling party.
Cons: Somehow in the online reservation process with Kayak, the reservation for the 2nd vehicle we needed was "lost", so we were desperately trying to get a second rental as we traveled to Hawaii. They did upon arrival, HOWEVER, the cost was DOUBLE what the cost was for the first car!!! Definitely feel we were "ripped off" just because of our situation. Pretty sad when you pay over $2,000 for 6 days for 2 vehicles and yet we paid approximately $4,500 for 6 nights in a house for 9 people. There's something very wrong with this -- I think Budget is making big bucks off travelers!! Quite sad!!
3 Jan 2017
Pros: very cool V8 Mustang convertible
Cons: not surprisingly, a little cramped in back seats
30 Dec 2016
Shady upsell to a 4WD Jeep
Pros: We were able to exchange vehicles to our original reservation.
Cons: Was told by sales clerk that you needed a 4WD in Hawaii due to unpaved roads. We were upsold to upgrade to the only Jeep left for over 2X the price of our original reservation. We were told this Jeep had an automatic roof. The Jeep had a difficult to manually remove 2 section roof. The roads on Hawaii are almost all paved and a 4WD is in fact not necessary. Moreover, driving on an unpaved road was in fact not even allowed per the fine print! Terrible to navigate phone customer service, wasted 2 hours of our time and passed us from rep to rep until one finally admitted they can't do anything. I guess they hoped the customer would just tire and give up?
30 Nov 2016
Cons: Car was banged up, bald tires.
11 Oct 2016
Pros: comfortable and efficient
Cons: car was heavily infested with cockroaches - not acceptible for $500 rental. they got into everything. could not have food in vehicle
19 Sep 2016
Efficient pick up
Pros: Easy check in process upon arrival and shuttle came quickly to escort us to our car. The shuttle also dropped us back quickly to the airport after returning the car. We invested in a Ford Explorer SUV which was great with 4 large suitcases being easily accommodated.
Cons: When we dropped off the car the staff member outside was not particularly friendly or helpful.
10 Sep 2016
Pros: Budget has very helpful staff in Kona.
27 Feb 2016
Pros: Clean & well air-conditioned office. Good selection to choose from. Friendly office staff that got us all set in under 5 minutes. The Nissan we rented had a ton of miles for only being two years old, but it drove well enough and was clean. We ended up catching an earlier flight and saved a day on the rental, so the final bill was below the original estimate. Would definitely rent from this location again (though maybe a Mustang GT coupe next time)
16 Feb 2016
Pros: Stayed open after hours so we could get our car. Easy check in and a great Jeep!
Cons: No one to answer the phones unfortunately so I couldn't get in touch with them from the mainland. It all worked out in the end though.
11 Feb 2016
Pros: The company was great. We ended up at a different airport than we booked, because of a flight delay. We were well received and even though this airport was short on cars, we got one right away. No games with the price. We did have to pay $75 more to drop off at original airport as booked. Not their fault, and I thought it was fair. Car was a Mustang convertible. I must be to old for this car. Traded back the next day for a 4 door jeep. We did use the 4x4 to get up the volcano, and that was great. Super fast drop off, friendly staff, good price.
Cons: No car orientation, however being a person that thinks I know it all would have likely rejected it. Took a long search to find the window power buttons.
25 Jan 2016
Bad Brakes two vehicles!
Pros: Quick check in which is unusual in Kona.
Cons: We rented two vehicles and BOTH had terrible brakes and made awful noises while braking. Called to get switched and no one would answer the phone. When we returned to complain, there was a long line out the door. Will not rent from Budget
19 Jan 2016
2+ hour wait in Kona?
Pros: gas mileage, ease of parking
Cons: 2 hour+ wait in Kona, Hawaii to get to front of line to pick up my reserved car. Lots of angry people waiting along with me. Agent was in no hurry to move people along. No gas cap on vehicle. Small roach crawling around back seat.
12 Jan 2016
Pros: I liked the car, just not the 2 1/2 hours it took to get it.
10 Jan 2016
Cons: Terrible check in service, three agents behind desk all talking with each other - waited 10 minutes for service, only person in line. Car was very dirty.
9 Jan 2016
Pickup Process could be seriously improved
Pros: Car was clean. Staff was friendly and helpful. Just need to improve pickup processes.
Cons: Pickup process everyone was in the same line. No chance to expedite the process before hand online. Had to wait 45 minutes behind tourists who didn't know what they wanted. Ended up being late for appointment. Would have taken any car.
4 Jan 2016
Car was not ready
Pros: The car was clean.
Cons: The car was not ready for many hours after I specified the pick up time. The company pressures customers to buy their insurance which was almost half the cost.
29 Dec 2015
It was OK but not better than other companies
Pros: It was an OK experience. Car was not new, but not old either.
Cons: (1) The lady told me they don't accept AAA. (2) Car needed alignment work. It started shaking when running over 60 mph.
14 Dec 2015
Pros: The most seamless car rental ever. Zoom zoom zoom.
7 Dec 2015
Slow service, car was full of roaches!
Cons: Slow service and car was full of roaches!
28 Nov 2015
smaller car than expected, use AAA instead if you
Cons: "standard" car was a buick verano which is much smaller than the toyota camry that was standard on oahu. we locked our keys in the car and called budget customer service and asked for help but they didn't send any info for over an hour, so we called and cancelled and called AAA instead. today over a month later i got a notification that they charged me $55 for the roadside service that I NEVER USED. I will be calling to complain and get my money back. it's ridiculous that they don't keep good enough records to show that i didn't use the service and nobody ever actually showed up. AAA charged me nothing (I already had a membership which costs $49 a YEAR) and was much more responsive than Budget.
18 Nov 2015
Cons: Needed a weel alignment. The tires were in very bad shape. The AC did not work correctly.
19 Oct 2015
Easy to book
Pros: Service at front desk at Budget was outstanding..