Reviews for Budget in Kailua Kona
- All reviews 100%
20 Jul 2017
Pros: Easy drop off and quick shuttle to airport.
Cons: 2 hour wait in line to pickup the car. Had 4 people working and 27 people in line waiting all with reservations. Cars were not ready for pickup once you got to the desk. Additional wait time for car to get cleaned. Car was not washed due to water conservation, so I can't complain to much on that, but no one explains that to you. Not a fun way to start your vacation.
5 Jun 2017
Long wait to get car
Cons: It took 50 minutes to get the car and we were 4th in line when we showed up. Also given the timing of our return flight we asked about a 1 hour grace period which they didn't offer, and they don't offer a partial day rate. We'll never rent from Budget again!
17 May 2017
The car was broken.
Pros: The employee was nice.
Cons: I lose one hour of my holidays time to Change the first car they offer me , it was broken and ir Would be very dangerous to drive
2 Apr 2017
Good car and rate but lengthy drop off time
Cons: Took nearly an hour standing in a long, hardly moving line to be able to drop off the car (had to go into the office to the counter for this purpose). Worried that I was going to be late for my airline flight as a result. The management of this facility needs to staff the counter service with more employees when they know many pick-ups and drop-offs are expected based on their reservation information. Two people was not enough, especially when one disappeared for a long period of time!