Reviews for Enterprise in Kailua Kona
- All reviews 100%
8.7/10 Excellent
Based on 70 reviews
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8.5
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8.6
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8.0
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8.1
Recent reviews
Most recent
9.6 Excellent
SUV
29 Mar 2017
Pros: People
Cons: Jeep
8.0 Excellent
Compact
14 Mar 2017
Pros: Staff was very helpful and accommodating.
Cons: Car packed up after 10 days (battery) and we had to get another vehicle
10.0 Excellent
Intermediate
6 Mar 2017
Pros: Great Customer Service from Jordan. We were running late and he stayed open passed closing time so we could pick up our car! Outstanding, thank you!
4.8 Okay
Intermediate
27 Feb 2017
The pick up / drop off location is not at the airp
Pros: Even though it's stated in the confirmation, it's just not obvious. It would be better had it be called out more prominently. Also, there was no option to change the reservation to change the drop off location to the airport after we learned about it. Given the taxi price we had to pay, it's a really bad deal for the money.
8.0 Excellent
Intermediate
25 Feb 2017
Pros: The car was good the people nice and accommodating.
Cons: Because of a flight delay I called Kyak for some assistance because of the off airport site pickup location They were less than helpful and basically said you are on your own to get a car. Enterprise would have honored my reservation at the airport but would charge me an extra $100 airport fees.
7.6 Good
Intermediate
25 Feb 2017
Noisy car, cruise control not working properly, ga
Pros: Price and manager adjusted price for deficiencies.
10.0 Excellent
Compact
24 Feb 2017
Great rental and perfect location near downtown Ko
Pros: Easy pick and drop off . Great staff very good customer service .
8.0 Excellent
Standard
19 Feb 2017
Pros: Clean car, easy check out and pick up
Cons: Price was high
9.6 Excellent
Economy
7 Feb 2017
Pros: Good customer service
Cons: Nothing
10.0 Excellent
Economy
3 Feb 2017
Pros: We really liked the overall experience.
10.0 Excellent
Economy
3 Feb 2017
In Town Kona Rental Counter Luhia Street
Pros: The people at the rental counter were fantastic. They were out of the car we had ordered, but they were very accommodating in making it up to us. Very friendly at the desk, even though it was incredibly busy, and much faster to get a car there than at the airport. I look forward to renting from them again!
Cons: Didn't get the car we ordered, but they more than made of for the inconvenience.
8.0 Excellent
Economy
25 Jan 2017
Read the small print
Pros: Car as advertised. No hard sell for additional coverages. Friendly staff, no additional "surprise" car rental fees.
Cons: Very slow to get your vehicle and unlike other Enterprise car rental places I've rented from they did not pick us up or deliver to the airport. Any airport taxes you save on the rental "off airport site" was spent on a $30 taxi ride both way. Lesson learned.
6.0 Good
Economy
24 Jan 2017
Pros: Liked the employee who helped us, she was clear, concise, and explained the things that mattered.
Cons: We didn't realize we had booked in town, rather than at the airport. Consequently, we weren't expecting the $35, taxi ride into town to get our car.
In addition, shortly after we left the rental site, our tire light came on, for reasons we weren't clear on. We found a service station, that charged us to use their air and pumped up the tires, which took care of the issue. My thought is that air pressure should be checked before the car leaves the parking lot.
6.4 Good
Intermediate
24 Jan 2017
All went well except
Cons: Hi pressure sales pitch to buy extras! Bigger/smaller car, insurance, gas, gps etc.
How many times do I have to say no?
4.8 Okay
Compact
24 Jan 2017
NO "Pick you up", get yourself a taxi.
Pros: Agents were friendly.
Cons: Pick up transportation was specified at time of booking but was not available when we arrived, taxi cost $35 to Advantage office. This was not the first time something like this happened. "We'll pick you up and drop you off" their slogan is not true.
Car was poorly washed with many missed spots over a square foot in size of mud and dirt. The interior was passable. Car was older model well used.
8.0 Excellent
Economy
18 Jan 2017
Pros: Price was much lower than renting at airport. Car was clean, ran perfectly, and was ready when we needed it. It didn't cost much to leave it at Hilo airport.
10.0 Excellent
Intermediate
18 Jan 2017
Great experience
Pros: Customer service and their help
10.0 Excellent
SUV
16 Jan 2017
Only Way to Go!
Pros: We love Enterprise! Quick, efficient, and great value every time. This trip was no different. After dealing with delayed flights and lost bags, it was nice to know that we wouldn't have the same sort of issues with Enterprise. We were even upgraded! Less than 10 minutes from walking in the door, we were driving 2 cars off the lot. Returns were just as easy. And the service representatives were wonderful!
10.0 Excellent
Convertible
15 Jan 2017
Great service
Pros: They helped me to extend my reservation, they do drop off at near locations so they can help you to go back to your place or hotel if it near by check with them before hand and I believe they will work something for you
4.4 Okay
Economy
12 Jan 2017
Pickup
Pros: Fast check out
Cons: They charged me an extra $40 because I went to the airport location instead of off site location. Our plane was 2 hrs late and the off site place had already closed and it was a Saturday. The off site closed at 12 and closed on Sundays! It was not your fault our plane was delayed two hours but they charged us anyways. Very very disappointed. We also got dayed 2 hours and 5.5 hr flight with a 1.5 year old and we hadn't eaten all.day! I was not happy about the price change! I will not rent from enterpise again because of the extra fee when it was not our fault.
9.2 Excellent
SUV
11 Jan 2017
Pros: Jordan at the Kona site was very helpful.
10.0 Excellent
Premium
9 Jan 2017
Pros: Fast easy pickup
2.0 Mediocre
Economy
29 Dec 2016
Cons: They wouldn't give me a ride back to the hotel or anywhere for that matter after i turned the car in
10.0 Excellent
Full-size
21 Nov 2016
Cons: Little longer wait at the terminal than the other rental car agencies and I got lucky that I was one of the first two checking in at the counter. There were only two employees to help all of the people checking in and while I was relatively quick, I'd guess the average wait time could be shortened a bit. Still, not to the point, where my experience was negative in any way.
10.0 Excellent
Compact
14 Nov 2016
Car Rental With No Issues
Pros: It was easy to pick the car up. There was a rude customer in front of us but the Enterprise guy was gracious. I feel for the workers who have to deal with a-holes. Our agent put us in a Fiat which was great for fuel economy and being able to park it anywhere.
10.0 Excellent
SUV
20 Oct 2016
Customer Service
Pros: The customer service was exceptional...so friendly and helpful! Our friends, who had rented from Dollar, drove us to the airport and we were with them when they dropped their rental off. The customer service rep at Dollar was unkind and uninterested in their rental experience, which was the total opposite of our experience with Enterprise staff.
We'll definitely use you all when you're back in town next year.
9.6 Excellent
Full-size
17 Oct 2016
Cons: windshield, windows, and mirrors were dirty.
10.0 Excellent
Economy
14 Oct 2016
Pros: I have to say thank you to Phong, i hoped i spelled that right. He and his employees where a class act and treated us very well. They went above and beyond and made our first trip to the big island that much more memorable. Would use them again for sure. Thank you
4.0 Okay
Convertible
13 Oct 2016
Old beat up car
Pros: People were nice
Cons: The car was very beat up, dings and scratches everywhere, and it drove poor like it needed power steering fluid. The wheel also made a lot of noise and brakes squealed.
10.0 Excellent
Full-size
30 Aug 2016
Pros: The friendliness of the check in and check out staff
9.2 Excellent
Minivan
17 Jul 2016
mini vans are TOO expensive
Pros: I love the space of a mini van for my family
Cons: The fact that rental companies GOUGE people who need this for their families is criminal. Why can one rent TWO $20K cars for HALF the price of ONE $30K mini van? This truly represents the dark side of capitalism, and families are the ones that have to pay - sad.