Book Payless car rentals at Mérida Rejon Airport

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2.0

Canceled my reservation and told me I had to pay 4x the amount I bookePros:Nothing. It could have ruined my whole trip. I did not rent the car.Cons:I didn't like showing up at the rental office and being told my reservation for a car for 11 days was canceled. Then I was told instead of the rate of $17 per day was actually going to be $80 per day. This has happened with payless in Guatemala as well. I highly recommend not ever using this company. Bait and switch. So shaddy.Reviewed 1 Jan. 2019

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2.0

NonsensePros:Nothing.Cons:Booked it in the states and got a quote. When we got to Merida the Payless staff tried to get more money for the car. He ended up trying to bargain with us and reduce the cost. This behavior was not okay, so we turned around and rented a car somewhere else. I will never use payless again.Reviewed 28 Feb. 2017

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2.0

left without a carCons:Payless was closed and did not answer calls when we arrived. we were forced to search for another vehicle at 8:00pm on christmas eve..Reviewed 1 Jan. 2017

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2.0

Worst customer service experience EVER !Cons:We arrived to the rental office and the process to rent the vehicle took +2 hours... First they couldn't find our reservation, then they asked us to show the info for our reservation which we presented via the confirmation email from Kayak but they stated that they needed a printed confirmation (which really didn't make much sense)... We finally convinced them to accept our emailed reservation and of course the rate "could not be honored"... They stated that the rate listed on the confirmation was oniy for the reservation, which really didn't make sense for us... We ended up paying a rate that was 300% higher... In addition to this, we had called the rental office as soon as we made the booking and asked for a car seat for our 1 year old baby boy, for which they mentioned that they had 3 available and it should not be a problem... Of course when we asked for the car seat they didn't have any available and the person stated that they hadn't seen any car seat availability in several months... After all the different card swipes, rate charges, deposit, document signing, opening of vouchers, etc... We came to find out that they actually didn't even had the type of vehicle that we had booked... They could only rent us a "similar" type of vehicle that wasn't even in clean conditions and that when we checked the dashboard the fuel tank was COMPLETELY EMPTY ! Customer service rep responded with a "oh you should be ok to make it to the gas station" completely forgetting the fact that I'm traveling with my 7 months pregnant wife and a 1 year old baby... Anyway, we made it work as we were pretty much against the wall since we had already planned a few tours and visits to different parks and sights in the area... Then finally when the time came to return the vehicle we kept calling the office to ask if we could return this to an office that the company had that was literally two blocks away from our hotel and we couldn't get a hold of anybody... We went to the office near us in person and were told to go return the vehicle at the other location in order to close our outstanding account... When we went to the office to return the vehicle we were told that an additional full day was going to be charged as the vehicle needed to be returned before 10 am, but how are we supposed to know that ? The info is mentioned on the rental document but of course in super fine print... We honestly think that the customer service reps should provide the courtesy of mentioning this at time of pickup... What made it worse was that while we were going thru all this process we saw a pile of documents with rental info from other customers where they had made the return to be right before the closing schedule for the rental office... Again WORST CUSTOMER SERVICE EXPERIENCE EVER !! The problem now is that this situation makes us think that Kayak does not validate the quality of the service that is provided by its partners, and this makes us not want to ever use Kayak again !Reviewed 12 Oct. 2016

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• 10 /10National Car Rentals at MID
• 3.1 /10Hertz Car Rentals at MID
• 2.0 /10Alamo Car Rentals at MID

• How much does it cost to rent a car from Payless at Mérida Rejon Airport?

  On average a rental car from Payless at Mérida Rejon Airport costs C$ 25 per day.

• What is the most popular rental car from Payless at Mérida Rejon Airport?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from Payless at Mérida Rejon Airport.

• Where can I find Payless car rentals at Mérida Rejon Airport?

  Calle 21 No 305 X 28 is the closest Payless rental location to Mérida Rejon Airport. The telephone number for this location is +52 999 946 0762.

• Does Payless offer shuttle or airport pick-up services from Mérida Rejon Airport (MID)?

  Yes