i got overcharged past what i prepaid on kayakReviewed 29 Nov. 2023
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8.0
Good customer service. But vehicle needed windshield washer fluid. I bought some and it leaked out . Need to check.Reviewed 28 Nov. 2023
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10.0
Staff is friendly and allowed for a welcoming environment. Value of the car was note worthy. The car could have been cleaner.Reviewed 27 Nov. 2023
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8.0
Paid for a luxury vehicle- ended up getting issued a vehicle that was subpar.Reviewed 27 Nov. 2023
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8.0
The car smelled like marijuana and had an active maintenance alarm on it.Reviewed 26 Nov. 2023
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2.0
I was overcharged and demanded to pay a balance despite my booking affirming no balance dueReviewed 22 Nov. 2023
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4.0
Me gustó el carro bastante económico para recorrer la isla No me gustó el servicio dado por la chica de front desk quien de mala gana entregó el carro y obliga a firmar sin haber podido revisar el carro argumentando que no tiene tiempo ella para entregarReviewed 22 Nov. 2023
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2.0
Wanted to extend rental for 3 days. Called Payless # on receipt pamphlet. I was told it was Budget line and they did not handle Payless. When I questioned the pamphlet # I was told " must be a misprint. I then went to Ft Myers desk at airport and told me I had to "return car and re-rent" costing me 4x the amount $. She said I should have called the phone # to extend. I explained I did and she just said "I don't know what to tell You." I am owed app $200!! 601.622.1209. Judy ReaganReviewed 21 Nov. 2023
Pick up and drop off processes are very chaotic and slow. Finding the shuttle from the airport was almost impossible and we ended up taking a taxi from the rental place back to airport as no one could tell us when the shuttle would be there. Car was also dirty inside when we got it. Expect to pay way more than the quote as there are tons of add ones that they insist are required.Reviewed 14 Nov. 2023
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2.0
They had 1 person working and took about 15 minutes to check in each customer. The line was wrapped around the lobby. It took longer to fly than it did to wait in the line. We and others eventually had to leave without picking up our car. They probably do this on purpose. Do not rent from them even if the price looks right!!! Unless you have half a day to spare waiting in line.Reviewed 13 Nov. 2023
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