Hyatt Zilara Riviera Maya

4 stars
Carretera Federal 387, KM 299, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
8.3
Very good
based on 376 reviews
376 reviews
Thu 25/9
-
Fri 26/9
1 room, 2 guests
Deals from
C$ 273
/Cheapest rate per night
Room type
Provider
Nightly total
King room
C$ 273
Double room
C$ 304
Standard Room
C$ 463
63 more Hyatt Zilara Riviera Maya deals
63 more Hyatt Zilara Riviera Maya deals
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

The Secrets Capri Riviera Cancun is an adults-only resort situated on 71 acres in the Riviera Maya. This oceanfront resort delivers a AAA Four Diamond experience, as well as Unlimited Luxury all-inclusive services and amenities. This hotel is committed to providing top quality service to all guests, with 24-hour concierge and room service, as well as wait service available poolside and on the beach. Unlimited food and drinks, including alcoholic beverages, come with the price of the room. Guests can also enjoy onsite activities, entertainment, parties, and events free of charge.

This adults-only getaway is designed for fun, romance, and relaxation, with honeymoon and anniversary packages available to visitors. Guests can choose from many well-appointed guest rooms that feature stunning views of the ocean, beach, and surrounding grounds. There are meeting and event spaces available, making this a popular destination for weddings and other special events. The hotel staff can help with recommendations for sightseeing, and the resort includes a number of pre-planned excursions and tours for guests to check out during their stay.

Chichen Itza and Xcaret are nearby, making it easy to check out the historic ruins and culture of the Riviera Maya. There are also snorkeling adventures, fishing and boat charters, water sports, and more. Xplor Park offers adrenaline junkies all the adventure they need with underground rafts and cavern hikes, amphibious vehicle tours, and zip line courses. Plus, there is plenty of shopping, dining, and nightlife to explore in nearby areas to get a taste of Mexican culture on the Yucatan Peninsula.

8.3
Very good rating
Based on 376 verified guest reviews

Latest deals for Hyatt Zilara Riviera Maya

Thu 25/9
Fri 26/9
Standard Room
bed type unknown
C$ 463
nightly with fees
2 double beds
C$ 470
nightly with fees
bed type unknown
C$ 482
nightly with fees
Double room
2 double beds
C$ 304
nightly with fees
2 double beds
C$ 381
nightly with fees
2 double beds
C$ 420
nightly with fees
King room
bed type unknown
C$ 273
nightly with fees
1 king bed
C$ 288
nightly with fees
1 king bed
C$ 353
nightly with fees
Resort Room
bed type unknown
C$ 509
nightly with fees
bed type unknown
C$ 528
nightly with fees
bed type unknown
C$ 528
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Hyatt Zilara Riviera Maya

  • Adults only
  • Outdoor pool
  • Beachfront
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker

Services and conveniences

  • ATM on-site
  • Business centre
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • 24hr front desk
  • Conference rooms
  • Safety deposit box
  • Bottle of water

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Adapter
  • Body soap
  • Trash cans
  • Conditioner

Things to do

  • Gift shop
  • Board games/puzzles
  • Cycling
  • Darts
  • Scuba diving
  • Bingo
  • Evening entertainment
  • Beauty salon
  • Karaoke
  • Table tennis
  • Pool table
  • Water sport facilities (on site)

Pool and spa

  • Spa
  • Outdoor pool
  • Pool with a view
  • Private pool
  • Spa and wellness centre
  • Massage
  • Pool bar
  • Sauna

General

  • Garden view
  • Pool view
  • Privacy curtain
  • Storage available
  • Beachfront
  • Sea view
  • Sofa
  • Telephone

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room

Accessibility and suitability

  • Hypoallergenic
  • No smoking
  • Designated smoking area
  • Disabled Access
  • Adults only
  • Elevator

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Toilet
  • Toilet paper

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board
  • Tumble dryer

Parking and transportation

  • Free parking
  • Private parking
  • Airport shuttle
  • Valet parking

Kitchen

  • Kitchenette
  • Tea/coffee maker
  • Refrigerator
  • Coffee machine

Outdoor

  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Media and entertainment

  • Cable or satellite TV
  • Radio
  • TV

Bedroom

  • Socket near the bed
  • Alarm clock
  • Wardrobe or closet

Workspace

  • Laptop safe
  • Desk

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Fitness centre
  • Tennis

Family friendly

  • Indoor play area

Reviews of Hyatt Zilara Riviera Maya

8.3
Very good
376 verified ratings
Wonderful
221
Very good
73
Good
29
Okay
14
Fair
19
Mediocre
7
Poor
13

Summary of reviews

Guests say
Guests appreciated the spacious and clean rooms, as well as the friendly and helpful staff. However, many expressed dissatisfaction with the service, particularly regarding room service and the availability of amenities. The food quality received mixed reviews, with some enjoying it while others found it lacking. Overall, the hotel offers good facilities but needs improvement in service and dining options.
AI-generated from customer reviews
Cleanliness9 out of 10
Room Size8.5 out of 10
Service1 out of 10
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All reviews

10
Wonderful
Anonymous, Sep 2016
Pros (+) I absolutely Looooooved this Hotel, it was the MOST beautiful Hotel i ever stayed in and the staff and food was impeccable......... Love Love Love Love Loved it... 100 stars..
10
Wonderful
Anonymous, May 2016
Pros (+) This is the 2nd time my wife and I have stayed there. Everything is always top notch, the people remember you and they go above and beyond when it comes to service. Also, it never feels crowded. We will be going back yet again

Location

Carretera Federal 387, KM 299, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • El Camaleón Mayakoba Golf Club1.7 km
  • 5th Avenue7.1 km
  • Guadalupe Church7.4 km
  • O2 Mexico8.5 km
  • Mamita's Beach Club8.9 km
  • Beyond Diving8.9 km
  • Mexico Blue Dream8.9 km
  • La Fe9 km
  • Playa Paraíso9 km
  • Parque 28 de julio9.8 km
  • Albertos SCUBA10.1 km
  • Terminal Marítima de Playa del Carmen10.4 km

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Hyatt Zilara Riviera Maya

Low season

High season

Average price (weeknight)

Average price (weekend night)

September
March
C$ 549
C$ 564
Cheapest month to stay with an average 35% drop in price.
Most expensive month to stay with an average 182% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Hyatt Zilara Riviera Maya

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Hyatt Zilara Riviera Maya

  • If you’re after a cheap room at Hyatt Zilara Riviera Maya, then you should consider staying during the low season. The cheapest deals can generally be found in September and July.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Hyatt Zilara Riviera Maya, plan to stay on a Monday or Tuesday. The most expensive day is usually Sunday.
  • The cheapest price a room at Hyatt Zilara Riviera Maya was booked for on KAYAK in the last 2 weeks was C$ 353, while the most expensive was C$ 481.
  • How long should you stay at Hyatt Zilara Riviera Maya? KAYAK users usually book their rooms here for 5 days.
See more tips

FAQs when booking at Hyatt Zilara Riviera Maya

  • Where is Hyatt Zilara Riviera Maya located?

    Hyatt Zilara Riviera Maya is located at Carretera Federal 387, KM 299, 10.1 km from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Hyatt Zilara Riviera Maya.

  • When is check-in time and check-out time at Hyatt Zilara Riviera Maya?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Hyatt Zilara Riviera Maya.

  • Does Hyatt Zilara Riviera Maya offer free Wi-Fi?

    Yes, Hyatt Zilara Riviera Maya offers free Wi-Fi.

  • Does Hyatt Zilara Riviera Maya offer free parking?

    Yes, Hyatt Zilara Riviera Maya offers free parking.

  • How far is Hyatt Zilara Riviera Maya from the airport?

    Hyatt Zilara Riviera Maya is 21.9 km from Cozumel. Hyatt Zilara Riviera Maya is 40.4 km from Cancun.

  • Does Hyatt Zilara Riviera Maya have a pool?

    Yes, Hyatt Zilara Riviera Maya has a pool on-site.

  • How does KAYAK find such great Hyatt Zilara Riviera Maya hotel deals?

    KAYAK scours the web for all room deals available at Hyatt Zilara Riviera Maya in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hyatt Zilara Riviera Maya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hyatt Zilara Riviera Maya.

See more FAQs

Nearby hotels and places to stay

Closest

See more nearby stays
5-star hotel
28% cheaperOcean Maya Royale - Adults Only8.5 Excellent (1,125 reviews)0.26 kmPrivate beach, no minors, snorkellingC$ 243+
5-star hotel
42% cheaperBluebay Grand Esmeralda7.1 Good (1,492 reviews)0.75 kmPrivate beach, snorkelling, Outdoor poolC$ 193+
5-star hotel
Rosewood Mayakoba9.7 Excellent (45 reviews)1.08 kmFitness centre, Restaurant, Bar/LoungeC$ 938+
5-star hotel
Blue Diamond Luxury Boutique Hotel Adults Only7.1 Good (329 reviews)1.25 kmPrivate beach, snorkelling, Outdoor poolC$ 375+

Cheapest

See cheapest stays in Playa del Carmen
5-star hotel
42% cheaperBluebay Grand Esmeralda7.1 Good (1,492 reviews)0.75 kmPrivate beach, snorkelling, Outdoor poolC$ 193+
5-star hotel
28% cheaperOcean Maya Royale - Adults Only8.5 Excellent (1,125 reviews)0.26 kmPrivate beach, no minors, snorkellingC$ 243+
5-star hotel
Fairmont Mayakoba8.7 Excellent (609 reviews)1.65 kmPrivate beach, snorkelling, Outdoor poolC$ 374+
5-star hotel
Blue Diamond Luxury Boutique Hotel Adults Only7.1 Good (329 reviews)1.25 kmPrivate beach, snorkelling, Outdoor poolC$ 375+

Most recommended

See most recommended stays in Playa del Carmen
5-star hotel
Rosewood Mayakoba9.7 Excellent (45 reviews)1.08 kmFitness centre, Restaurant, Bar/LoungeC$ 938+
5-star hotel
Fairmont Mayakoba8.7 Excellent (609 reviews)1.65 kmPrivate beach, snorkelling, Outdoor poolC$ 374+
5-star hotel
Alila Mayakoba8.6 Excellent (391 reviews)1.29 kmPrivate beach, snorkelling, Outdoor poolC$ 2,020+
5-star hotel
28% cheaperOcean Maya Royale - Adults Only8.5 Excellent (1,125 reviews)0.26 kmPrivate beach, no minors, snorkellingC$ 243+

Good to know

Value for money

Distance to downtown

Nearest Airport

Distance to airport

8.0
10.1 km
Cozumel
21.9 km

Everything you need to know for your stay in Playa del Carmen

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