Hyatt Zilara Riviera Maya

4 stars
8.4
Very good
based on 411 reviews
411 reviews
Carretera Federal 387, KM 299, 77710 Playa del Carmen, Quintana Roo, Mexico
Carretera Federal 387, KM 299, Playa del Carmen, Quintana Roo
+52 984 370 0500
Thu 23/7
-
Fri 24/7
2 guests, 1 room
Deals from
C$ 222
/Cheapest rate per night
Room type
Provider
Nightly total
King room, bed type unknown
C$ 222
Double room, bed type unknown
C$ 234
Standard Room, 2 double beds
C$ 480
35 more Hyatt Zilara Riviera Maya deals
35 more Hyatt Zilara Riviera Maya deals
Building
Pool
Other
Bedroom
Other
Other
Other
Other
Other
Other
Banquet hall
Bedroom
Other
Bar
Pool
Other
Bedroom
Restaurant
Living room
Bar
Restaurant
Bedroom
Other
Outdoors view
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

The Secrets Capri Riviera Cancun is an adults-only resort situated on 71 acres in the Riviera Maya. This oceanfront resort delivers a AAA Four Diamond experience, as well as Unlimited Luxury all-inclusive services and amenities. This hotel is committed to providing top quality service to all guests, with 24-hour concierge and room service, as well as wait service available poolside and on the beach. Unlimited food and drinks, including alcoholic beverages, come with the price of the room. Guests can also enjoy onsite activities, entertainment, parties, and events free of charge.

This adults-only getaway is designed for fun, romance, and relaxation, with honeymoon and anniversary packages available to visitors. Guests can choose from many well-appointed guest rooms that feature stunning views of the ocean, beach, and surrounding grounds. There are meeting and event spaces available, making this a popular destination for weddings and other special events. The hotel staff can help with recommendations for sightseeing, and the resort includes a number of pre-planned excursions and tours for guests to check out during their stay.

Chichen Itza and Xcaret are nearby, making it easy to check out the historic ruins and culture of the Riviera Maya. There are also snorkeling adventures, fishing and boat charters, water sports, and more. Xplor Park offers adrenaline junkies all the adventure they need with underground rafts and cavern hikes, amphibious vehicle tours, and zip line courses. Plus, there is plenty of shopping, dining, and nightlife to explore in nearby areas to get a taste of Mexican culture on the Yucatan Peninsula.

8.4
Very good
411 reviews

Latest deals for Hyatt Zilara Riviera Maya

Thu 23/7
-
Fri 24/7
King room, bed type unknown
C$ 222
nightly with fees
King room, bed type unknown
C$ 259
nightly with fees
King room, bed type unknown
C$ 279
nightly with fees
Double room, bed type unknown
C$ 330
nightly with fees
King room, bed type unknown
C$ 354
nightly with fees
King room, bed type unknown
C$ 375
nightly with fees
King room, 1 king bed
C$ 409
nightly with fees
Double room, 2 double beds
C$ 429
nightly with fees
Double room, bed type unknown
C$ 432
nightly with fees
Double room, 2 double beds
C$ 443
nightly with fees
Double room, bed type unknown
C$ 451
nightly with fees
King room, bed type unknown
C$ 457
nightly with fees
Double room, 2 double beds
C$ 458
nightly with fees
King room, 1 king bed
C$ 465
nightly with fees
Double room, bed type unknown
C$ 486
nightly with fees
Double room, 1 twin bed
C$ 489
nightly with fees
King room, bed type unknown
C$ 613
nightly with fees
*Total includes estimated local taxes & fees payable on check out.

Amenities at Hyatt Zilara Riviera Maya

  • Adults only
  • Outdoor pool
  • Beachfront
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine

Services and conveniences

  • ATM on-site
  • Business centre
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • 24hr front desk
  • Conference rooms
  • Safety deposit box
  • Bottle of water

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Adapter
  • Body soap
  • Trash cans
  • Conditioner

Things to do

  • Gift shop
  • Board games/puzzles
  • Cycling
  • Darts
  • Scuba diving
  • Bingo
  • Evening entertainment
  • Beauty salon
  • Karaoke
  • Table tennis
  • Pool table
  • Water sport facilities (on site)
  • Shopping

General

  • Garden view
  • Interconnected room(s) available
  • Pool view
  • Privacy curtain
  • Storage available
  • Beachfront
  • Sea view
  • Sofa
  • Telephone

Pool and spa

  • Spa
  • Outdoor pool
  • Pool with a view
  • Steam room
  • Private pool
  • Massage
  • Pool bar
  • Sauna

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room

Accessibility and suitability

  • Hypoallergenic
  • No smoking
  • Designated smoking area
  • Disabled Access
  • Adults only
  • Elevator

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Toilet
  • Toilet paper

Outdoor

  • Garden
  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board
  • Tumble dryer

Parking and transportation

  • Free parking
  • Private parking
  • Airport shuttle
  • Valet parking

Kitchen

  • Kitchenette
  • Tea/coffee maker
  • Refrigerator
  • Coffee machine

Health and safety

  • Daily housekeeping
  • 24-hour security
  • First-aid kit
  • Safe

Media and entertainment

  • Cable or satellite TV
  • Radio
  • TV

Bedroom

  • Socket near the bed
  • Alarm clock
  • Wardrobe or closet

Fitness

  • Fitness classes
  • Fitness centre
  • Tennis

Workspace

  • Laptop safe
  • Desk

Family friendly

  • Indoor play area

Reviews of Hyatt Zilara Riviera Maya

8.4
Very good
411 verified ratings
Wonderful
230
Very good
81
Good
38
Okay
19
Fair
20
Mediocre
7
Poor
16

Summary of reviews

Guests say
Guests overwhelmingly appreciate the hotel's attentive and friendly staff, with many highlighting exceptional service from specific employees and a welcoming atmosphere. Cleanliness is frequently mentioned as a positive aspect, with rooms and public areas kept tidy. Amenities such as pools, restaurants, and bars are generally well-received, and breakfast is noted as a highlight by several guests. While the location is convenient for beach access, some guests mention noise issues and distance from main roads. Overall, the positives focus on service, cleanliness, amenities, and breakfast quality.
AI-generated from customer reviews
Service10 out of 10
Cleanliness9 out of 10
Amenities8.5 out of 10
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All reviews

10
Wonderful
Anonymous, Sep 2016
Pros (+) I absolutely Looooooved this Hotel, it was the MOST beautiful Hotel i ever stayed in and the staff and food was impeccable......... Love Love Love Love Loved it... 100 stars..

Location

Carretera Federal 387, KM 299, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • El Camaleón Mayakoba Golf Club1.7 km
  • 5th Avenue7.1 km
  • Guadalupe Church7.4 km
  • O2 Mexico8.5 km
  • Mamita's Beach Club8.9 km
  • Beyond Diving8.9 km
  • Mexico Blue Dream8.9 km
  • La Fe9 km
  • Playa Paraíso9 km
  • Parque 28 de julio9.8 km
  • Albertos SCUBA10.1 km
  • Terminal Marítima de Playa del Carmen10.4 km

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.
License number: 008-007-003241/2025

Essential information about Hyatt Zilara Riviera Maya

Low season

High season

Average price (weeknight)

Average price (weekend night)

September
March
C$ 456
C$ 597
Cheapest month to stay with an average 45% drop in price.
Most expensive month to stay with an average 105% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Hyatt Zilara Riviera Maya

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Hyatt Zilara Riviera Maya

  • If you’re after a cheap room at Hyatt Zilara Riviera Maya, then you should consider staying during the low season. The cheapest deals can generally be found in September and May.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Hyatt Zilara Riviera Maya, plan to stay on a Sunday or Wednesday. The most expensive day is usually Saturday.
  • The cheapest price a room at Hyatt Zilara Riviera Maya was booked for on KAYAK in the last 2 weeks was C$ 452, while the most expensive was C$ 452.
  • How long should you stay at Hyatt Zilara Riviera Maya? KAYAK users usually book their rooms here for 5 days.

FAQs when booking at Hyatt Zilara Riviera Maya

  • Where is Hyatt Zilara Riviera Maya located?

    Hyatt Zilara Riviera Maya is located at Carretera Federal 387, KM 299, 10.1 km from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Hyatt Zilara Riviera Maya.

  • When is check-in time and check-out time at Hyatt Zilara Riviera Maya?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Hyatt Zilara Riviera Maya.

  • Does Hyatt Zilara Riviera Maya offer free Wi-Fi?

    Yes, Hyatt Zilara Riviera Maya offers free Wi-Fi.

  • Does Hyatt Zilara Riviera Maya offer free parking?

    Yes, Hyatt Zilara Riviera Maya offers free parking.

  • How far is Hyatt Zilara Riviera Maya from the airport?

    Hyatt Zilara Riviera Maya is 21.9 km from Cozumel Intl. Hyatt Zilara Riviera Maya is 40.4 km from Cancun.

  • Does Hyatt Zilara Riviera Maya have a pool?

    Yes, Hyatt Zilara Riviera Maya has a pool on-site.

  • How does KAYAK find such great Hyatt Zilara Riviera Maya hotel deals?

    KAYAK scours the web for all room deals available at Hyatt Zilara Riviera Maya in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hyatt Zilara Riviera Maya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hyatt Zilara Riviera Maya.

Nearby hotels and places to stay

Closest

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5-star hotel
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5-star hotel
Blue Diamond Luxury Boutique Hotel Adults Only6.9 Good (330 reviews)1.25 kmPrivate beach, snorkelling, Outdoor poolC$ 402+

Cheapest

See cheapest stays in Playa del Carmen
5-star hotel
53% cheaperBluebay Grand Esmeralda7 Good (1,571 reviews)0.75 kmPrivate beach, snorkelling, Outdoor poolC$ 186+
5-star hotel
27% cheaperOcean Maya Royale - Adults Only8.6 Excellent (1,179 reviews)0.26 kmPrivate beach, no minors, snorkellingC$ 290+
5-star hotel
18% cheaperFairmont Mayakoba8.8 Excellent (624 reviews)1.65 kmPrivate beach, snorkelling, Outdoor poolC$ 325+
4-star hotel
3% cheaper
Kimpton Tres Rios - All Inclusive by IHG
1.19 kmC$ 385+

Most recommended

See most recommended stays in Playa del Carmen
5-star hotel
18% cheaperFairmont Mayakoba8.8 Excellent (624 reviews)1.65 kmPrivate beach, snorkelling, Outdoor poolC$ 325+
5-star hotel
27% cheaperOcean Maya Royale - Adults Only8.6 Excellent (1,179 reviews)0.26 kmPrivate beach, no minors, snorkellingC$ 290+
5-star hotel
Fairmont Heritage Place, Mayakoba
8.4 Excellent (7 reviews)1.51 kmSnorkeling, Outdoor pool, Fitness centreC$ 1,006+
5-star hotel
53% cheaperBluebay Grand Esmeralda7 Good (1,571 reviews)0.75 kmPrivate beach, snorkelling, Outdoor poolC$ 186+

Good to know

Value for money

Distance to downtown

Nearest Airport

Distance to airport

8.3
10.1 km
Cozumel Intl
21.9 km

Everything you need to know for your stay in Playa del Carmen