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2 locations in Reykjavik
Filters
Reviews
6.0 Okay
Apr. 2024
2.0 Poor
Dec. 2023
10.0 Wonderful
Oct. 2023
2.0 Poor
Oct. 2023
8.0 Very good
Oct. 2023
2.0 Poor
Sep. 2023
2 locations in Reykjavik
Filters
Reviews
10.0 Wonderful
Oct. 2022
9.2 Wonderful
Sep. 2018
Pros:
The team at the Hertz. The pick up and drop off was excellent!Cons:
The price can be more competitive.6.0 Okay
Aug. 2018
Pros:
I liked the pick up at the hotel. The car drove fine.Cons:
The quote that I received on Kayak was about $20 less than when I went to pick up the car. I declined any extra insurance. I spoke with Hertz rental and they said the the Iceland office was an independent office and would check with them. They basically said that that was the price and here is your invoice of what you paid. It seems that there is nothing that I can do about this. I work in the airline industry and will not recommend Kayak, unless this is rectified.10.0 Wonderful
Sep. 2017
Pros:
We had a last min. change of plans that brought us to Iceland for a few days. Hertz was great at getting us a rental car with virtually no notice. Wonderful people at the desk and a far better car rental experience then anything I've used in the USCons:
The shuttle back to our hotel was a surprise bonus!9.2 Wonderful
Jul. 2017
Pros:
I liked the friendly staff. They were kind when I had to wait 20 minutes for my car to be cleaned and gave me a discount for the inconvenience. Made the wait more tolerable for sure!Cons:
A little pricey, but I hnderstand the market and season is just high priced7.2 Good
May 2017
Pros:
Nice new carCons:
Insurance was confusing. I thought it was included in initial offer but was advised later it was missing. Price with insurance id never have rented from Hertz.2 locations in Reykjavik
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5.2 Fair
Aug. 2019
Pros:
Staff in Iceland was helpful.Cons:
I booked a SUV (Jeep Wrangler or equivalent) and when I arrived I found out that my reservation was for an economy car (Mazda CX-3). I was mislead by Kayak /Dollar, if I had know that for the price I was getting economy instead of SUV, I would not have booked.9.6 Wonderful
Aug. 2019
Pros:
The staff were great.Cons:
It can take a little while to pick up -it gets busy when several flights come in at once. But that's understandable.9.2 Wonderful
Jul. 2019
Cons:
We needed a car for 27 hours, but there was no way to adjust an booking (online or in person) to charge anything less than a full 48 hour rental.6.8 Okay
May 2019
Pros:
friendly staff. efficient airport p/u & d/o. additional options such as hotspot were a life saver.Cons:
costly & mandatory insurance purchase should be better disclosed on booking.10.0 Wonderful
May 2019
Pros:
Reasonable rates and extremely helpful staff. Highly recommended.7.6 Good
May 2019
Pros:
Drop off was easy.Cons:
System was down when we picked up car. Also, the car seemed like it had not been cleaned in a while, and seemed old for a rental car fleet..2 locations in Reykjavik
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9.2 Wonderful
Aug. 2017
Cons:
We had a time-consuming trek finding a filling station near the airport. They could have told us that there was one near the rental facility, just not well marked.9.6 Wonderful
Aug. 2017
Pros:
Friendly service. Easy going.Cons:
Shuttle system is slow and far from terminal.3.2 Poor
May 2017
Cons:
When we arrived they informed us that they didn't have the size vehicle that we booked, which was unfortunate because we had 7 people with luggage. The most that they could offer us for the inconvenience was the option to book another car at full price. The man was very short with us and repeatedly said that it wasn't his fault, rather that it was Kayak's fault and that he didn't need to accommodate us. Thankfully our friend had already booked a car with another company and allowed several of us to go with him, but our group was split up.9.6 Wonderful
May 2017
Pros:
I liked that the agent offered to take me back to my hotel without me asking. Efficient and friendly guy.6.4 Okay
Sep. 2016
Cons:
Not enough people working. Long times to pick up car. Scare tactics to try and add 4 extra insurances to your rental (i.e. Ash protection) horrible basic car- automatic but shifted like a manual.One location in Reykjavik
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6.0 Okay
Aug. 2019
Pros:
Staff was friendly, good price performance ration.Cons:
Unluckily if you book the car and you are there only one day with the cruise ship to pick up the car (no matter if with reservation or without) took more than one hour. This made our day trip very stressful, because we lost so much time. Employees should not work as tourist information if long line.2 locations in Reykjavik
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Reviews
2.0 Poor
Aug. 2020
Pros:
Totally unacceptable. I rented the car (one way) well in advance and the guy at the local Avis called me that morning (Sunday) to say they had no cars, no one had returned, and there was nothing he could do about it. I spent hours calling around my area trying to find one but it was a medical emergency, and we ended up renting an Uber, hugely expensive.Cons:
Everything. Avis in Westport is really bad.8.4 Very good
Jun. 2017
Pros:
Great car, awesome drop-off experience. Attentive employees who knew what they were doing.Cons:
The pickup still took more than 1.5 hours, even though I had reserved/booked in advance, which made me miss my hotel check-out time. One unfortunate employee was left to deal with a long line of customers who hadn't booked in advance, further penalizing those who had planned ahead.8.0 Very good
May 2017
Pros:
EasyCons:
nothingOne location in Reykjavik
One location in Reykjavik