Book Sixt car rentals in Reykjavik

Cons: I cancelled my car rental over a week early and they still charged me for 3 of the 4 days I reserved the car. When cancelling the reservation I tried to use the link I had in my confirmation email and on the web but it just gave me a phone number to call. So I called the phone number and it just sent me back to the website. I finally had to call and pretend I was starting a new reservation just to talk to someone.

Cons: The car I received was well beaten. I have never received a car with so many dents and scars. The shuttle in KEF came too infrequently. When it came, it was packed.

Cons: The added 0,27 Euro per kilometer over 700 km. It was mentioned in passing as I was about to get into the car and drive away. We just dealt with it, but it would have been the thing to know from the first moment.

Cons: Long lines for pick up and drop off the gas tank was not full when we picked up the car. We mentioned it when we returned it, but the attendant said they could not give a refund and we had to contact customer service. So I did. Customer service said that the guy at drop off should have given the refund. Gas in Iceland is very expensive so it makes a difference.

Cons: Awful car, beat up and also very awful to have an expensive fee to drop off in the harbor. Had to waste two hours going back to the airport to avoid the fee.

Cons: The international call centre was horrible. They passed off responsibility for a Price Guarantee issue twice and left us hanging. They were not helpful at all and seemed to be trained to blow customers off.

Cons: Car was not well maintained. Brakes lacked and steering off center. Was not told of hidden mileage limitation.

Cons: Charged way more than it said it would in my original booking.

Cons: The original rental looked god on paper, when you pick up th car there is all kinds of add ons and the rental prise gets almost dubble,if you try to cancel it cost you $ 158, so you get the feling they are trying to rob you.

Cons: The worst part was that we waited 2 hours to be helped from the moment we walked in. The customer service was horrible. The staff was very rude. I was given a car and told to go out and figure out all of the dings listed. When I went back in they were rude to us and said we had to wait again for help. I asked for a manager and he was even ruder to us. There were so many customers upset as we were staying there waiting. I rented from the same company in Dublin, Ireland and they were amazing to us there. Thank goodness.

Cons: I made this reservation by mistake and asked for a cancellation less than an hour later. Even though the reservation was several weeks in the future, Sixt refused to provide a full refund and ended up charging me over $250 in cancellation fees! Most companies have a policy of cancelling a transaction if it's requested within a short period of time after a honest mistake. Will never use Sixt again!

Cons: After getting the key to the car, I was asked to get the car in front of the building. I looked for the car for 10 min and I can't locate the car. I went back to the counter and after 20 min, I was given a key to another car. I was asked to look for it at the front of the building. Again I cannot locate the car. I went back to complain and they said it is in front of the building. I looked for it again and still couldn't find the car. Then I complained again to the counter. After another 15 min, then only the car appeared. It was late, 3 am and we are very tired after the flight and yet we have to suffer frustration from Sixt.

Cons: Charged my credit card $1500 for 20 days until I get the "all clear", i.e. no tickets or damage to car. They looked over the car with a magnifying glass upon return, so why not return my money before 20 days??!! A scam. We paid $10 a day for GPS that they said would pick up anywhere. It didn't. It only worked about 25% of the time. Very frustrating. A long line waiting to get the car at airport. Tried to sell us all types of things...extra insurance, extra miles/day.... I'd rather pay more money and have "exactly". i.e. Hertz, than this not exactly experience.

Cons: We arrived to pick up the car for when we had booked it. After the processing we had to wait for a hour to get the vehicle. They said the car had to be cleaned and filled up. Other than that issue Sixt was okay rental.

Cons: An hour waiting time at arrival. Staff did not ask for feedback at all, the car was not as expected a similar model of suzuki, very low for a SUV. They did sell us the full tank service, saying it was cheaper, we believed it and payed at the start before realising it was actually more expensive, we tried to get refunded and bring the car with full tank but staff refused. Very disapointing.

Cons: Car was not in good shape (dings and dents), bad brakes. WiFi we paid for had low battery and kept shutting off. Service desk not very friendly at time of pick up. Was told that without paying for their insurance, there would be a $1500 hold on the credit card, but with there insurance the hold is only $300. I don't recall reading that anywhere. Paid over $130 for less than 24 hours.

Cons: Expect excessive hidden fees. I paid for insurance when reserved the car online via kayak. But the Sixt agent could not confirm that- and then pressured us into hundreds of dollars in insurance due to the "very high risk" of rocks hitting the car and window. "Ashy sand" and rocks hit window and cause minimum damage cost of 750 euros. There was also over $100 fees for driving over a certain (500 k) mileage/distance. Fees for priority pick-up location. And so on... - this is all aside from the poor service. We waited well over an hour to get the car- after a very long wait to confirm everything with the agent. They require 2 hours in advance for drop off- a sign of how slow they were. If you are on any kind of budget, or just care about the rate you think you are getting- don't believe the online quote at all. It felt like a bait and switch. Clearly a high demand for cars and they exploited it.

Cons: There was a long initial wait due to it being very crowded.

Cons: Went to SIXT on June 30. I had ordered a large SUV for 7 passengers and 3 bags (confirmation said it was to be a Mercedes or similar. Hah). Every few minutes we were told they just started cleaning our car and it would be another 5 minutes. After 1 hour and 45 minutes of waiting, we told them we would take the car as is. They bought us out to a clean car but it only had 5 seats and there were 6 of us. Also, the gas tank was empty. Then they said there would be another 10-minute wait for a bigger car or a 10- minute wait for them to fill up the gas tank. We were exhausted from our overnight flight plus had reservations for our first excursion, so time was running out. They brought us over to a smaller SUV which did have a 3rd row (which was not a row for 2 adults) Only 2 suitcases fit into this car (not 3). We took it anyway because we may still be there now if we hadn’t. The car was filthy – inside and out. Plus to accommodate our luggage, we were not able to use the 3rd row. This, too, was not the car I had ordered online. I had the papers with me, showing what I had reserved and PRE-PAID. We drove with 6 adults, having one adult sitting on another adult’s lap. CAN YOU IMAGINE THIS? We drove to the Blue Lagoon like this then on to the Hotel in Rekjavik. We never used the car again until returning it to the airport, which was another long wait. No one told us to return the car with a full tank of gas – our paperwork did not state this either. We had to leave Sixt to fill up the car with gas. When we came back, they told us we had gone over our mileage limit. WHAT? We never drove the car. Apparently, because we changed cars upon our arrival, they had the mileage from the other car written on our contract – not the mileage from the car we actually used. We called over a manager who saw how upset and unsatisfied we were. He waived the additional mileage charges. In the end, we got charged $965.64 for a filthy car that was not what we reserved and which we only drove as airport transfers beginning on June 30 at 9:30 am until Monday, July 3 at 1:00 pm. Remember – we had 4 adults in the back seat. What a nightmare. DO NOT USE SIXT.

Cons: 3 hour wait to pick up car even though customers all had prior reservations, so they knew how many people to expect at that time. 30 minute wait to return car. Very disorganized. Staff had to run outside to check if each car is ready when picking up.I will never use this company again.

Cons: Ridiculous fine print with booking, such as a cancellation fee of your reservation is for fewer than a certain amount of days. We had a flat tire - they had a pretty steep replacement fee (didn't get the insurance) of $160 USD. Since many of the roads are gravel, I would recommend checking the condition of the tires' treads before you leave the center - even the paved main and secondary roads can have long sections that are under constructions and therefore pretty rough.

Cons: We selected Sixt Rental as it was the best price. However the extras made the rental more expensive than anticipated. Be prepared for insurance fees. If you don't take their insurance they hold 1000 Eur on your credit card and return it after 20 business days. If you get the cheapest rate of insurance they only hold 300 Eur for 20 business days. Also they prepay your gas. Ours was an additional 88 Eur to our bill but we were reimbursed for the gas not used. They tell you that their gas is cheaper than the going rate but it's hard to know. Don't know how big the tank was and the gas in Iceland was in ISK (192 ISK per litre). Took their word for it.

Cons: The agent lead me to believe that my itinerary might fit into 600km allowance. In reality it was 1500km and I was charged extra $400. Do your research yourself.

Cons: There was a 30 minute wait time at pick-up.

Cons: Wait time at pick up long due to understaffing

Cons: They charge $500 for each of the small scratch under the bumper which I did not do. I did not check in advance under the bumper so I could not proof them wrong.

Cons: They give the car with 400 km for 4 days , its nothing for Island

Cons: The quality of the rental car is very poor. It was so old and got a lot of problems.

Cons: very poor attitude and service at pick up and drop off ... drop off takes too long for those trying to catch a plane !! i had a reservation but when i went to pick up the amount had increased and now a week later i am getting a bill i have to argue about ... what ??? i will avoid sixt inthe future and stick with the majors ...

Cons: Fine print and add on expenses and insurance were very expensive, including very high deposit with little daily mileage. They put me on the road with illegally warn out tires on a "4x4" vehicle. One popped luckily in a town overnight and the mechanic threatened Sixt he would report them to the police unless they allowed for 4 brand new tires. Customer service seemed distant and not interested in actually helping. Expenses specifics: They required me to switch credit cards because i booked with my business credit card that didnt have my name expixitly on it required a second card that was flagged and shut off because of the $1000 repeat charge (yes I told the bank i was going to Iceland) They only give a limil of 100km per day, thankfully we paid an extra $160 for unlimited instead od $69 prr 100km because we did 3x that. Most other dealers include unlimited km. Insurance is crazy expensive (we went with Kayaks insurance for a 1/4 of the price luckily.l They also try to charge you a full fill amount at a "discount" bt that only of you bromg it back with litterally only a half liter left. They also stamp you with a $2,000 dollar deposit tjat takes 20 days to return. Do you research for sure, dont just show up to get your car, they come at you from all angles.

Cons: The security deposit if you didn't select their coverage was quite high, abnormal of what it is in the States, but understandable when dealing with foreign customers I guess. Also, the wait time for service was quite lengthy and then there was an additional wait while they found a car for me.

Cons: Took over an hour an a half to get the car, even though the rental office was not busy. They first gave us a damaged car that was unsafe to drive and we had to ask them to give us a new one without damage.... over 90 minutes later. Very inexperienced. Upon return, we were the 5th group of people that they were fighting with stating that all 5 groups had damage to their respective cars. I have never seen anything like it. I tried speaking with the manager about the "damage" however he was rude and unprofessional. He yelled at me in front of customers and walked away from the conversation, refusing to speak with me further. DO NOT BOOK with this company - they are not worth the price. They try to scam you with the insurance that will not cover anything and will fight you on everything upon return.

Cons: Please do not work with these folks - they have a million hidden fees, and I was unable to even pick up my car after pre-paying because of their $1,000 deposit which is not disclosed. THE WORST. I was stuck at the airport for hours and missed my appointment at the blue lagoon.

Cons: I was searching for a rental at the airport, and it turned out it was in Reykjavik, which was an hour away, with no transportation options. Also, they dis not include unlimited miles. We ended up paying and not using it at all (we couldn't cancel by the time we accidentally discovered this). As a long time Kayak customer, I am so dissapointed by the poor search results I was provided with. I am not sure I will be using Kayak search engine again, let alone Sixt as a rental choice.

Cons: 1. They didn't make the mileage/day limits clear until I was signing the forms. I ended up paying $500 extra because of this. 2. They charged me an extra day because I turned the car in an hour after I was supposed to. 3. They claimed a new scratch on the bumper was my fault, even though it was there before, and they had marked it as such. I was forced to pay another $500. 4. The total cost of this rental was over $1300. A ridiculously absurd price to pay for a cheap car rental that was only supposed to cost $300.

Cons: The kilometers are not included unlimited. With Avis they are. So we concluded that this was going to be rather expensive in the end. We decided not to take the car. But we could not cancel anymore. So we paid more than 100 euro for nothing plus the insurance of 34 euro on top. No good service and surely not fair!

Cons: Took long time to get the car, when I came back to drop that car off, I was charged $700 for a chip in a windshield that was so small you couldn't see it unless you study the car. When we dropped the car off the guy checking the car went straight to the windshield and pointed it out and said we have to pay for it like he knew it was there already. Management would not work with me and said that it wasn't there before I took the car but like I said the mark is so small you couldn't see it unless you looked really hard on the windshield and I KNOW nothing hit the windshield during my travel in Iceland. it's ashamed that after all the charges...I spent nearly $1,000 to rent a car for ONE DAY in Iceland. I will NEVER use this company again anywhere in the world.

Cons: Hidden fees!!!! Made the mistake of doing stick shift but got nailed with fees whenit was changed. Really expensive !!!!!

Cons: It took a long time to get our car. We were very concerned that we would miss our Blue Lagoon appointed. At certain point even ask to take any car available and ready.

Cons: The windshield whippers where broken, I mentioned it when returning it and they just shrugged. I did not like the lack of information on the KM limit while renting, ended up paying an extra $250.00 dollars on a lot of extra charges that came with. I would have rather known that would be the case.

Cons: There were a LOT of add on insurances recommended to an already fairly expensive booking. (even though I already purchased insurance on line). And the process of updating existing scratches on the car was very lengthy.

Cons: Not great at going up hills

Cons: The Check in. Too many additional fees that should have been presented online. Added extra 350 dollars for coverage, unlimited mileage, and fueling costs. Would be better to have a full explanation of what was available with what was originally paid.

Cons: Nothing

Cons: Lots of fees not included in original cost shown on kayak

Cons: - The car had clearly been cleaned up quickly just before the rental and there was still some papers from the previous owners in the seats. - They are one of the rare companies in Iceland that doesn't automatically include unlimited milage but adds a fee. and that also has an additional fee for drivers under up to 25. (The others I've rented for it was 21). - Without our approval they paid a parking fine we had during the rental, charging us an extra 4 500 kr for "transaction fees". My advice, would be to rent with any other company even if it looks slightly more expensive as in the end here t they will find all the ways they can to add charges. The choice is large enough in Iceland to find a better company.

Cons: Lots of insurance, mileage, and other fees. The end price was not what was advertised. There were long, long lines and wait times at both check-in and check-out; not enough agents and lots of clients.

Cons: Car wasn't initially full of gas, so we had to drive to a gas station with a Sixt employee.Added 10 minutes to the pick up time

Cons: talking me into stuff I didn't really need in Iceland in coverage.

Cons: We had to wait quite a while to get service. Was charged extra because I wanted to pay for 2 cars with one credit card?????