2.0
I didn't use the car, because they kept me waiting for 1 hour at the airport for the shuttle and then told me there is mileage cost although in the email it was clearly noted that mileage is unlimited. They told me to cancel it through priceline and I asked them for the refund.Reviewed 3 Sep. 2023
review from![kayak]()
2.0
Nothing good miss communication between on line reservation and office rentals, no one ever answer call, I'm still waiting for refund on my first booking after a week ??? When I show up to get my reservation truck was rent to someone else !!!! Very nice ! I will never recommend routers to no one ! I wasted $100. On taxi just to get there and I couldn't get truck with out $1500. Deposit ??? Crazy !Reviewed 18 Aug. 2023
review from![kayak]()
2.0
I had unlimited miles but they charged $0.10 per kilometer.Reviewed 18 Aug. 2023
review from![kayak]()
4.0
It was listed as being at the airport but upon arrival I realized I’d have to take a shuttle to pick up the car. The shuttle took 45 minutes to get me. The location was a warehouse that seemed to be falling apart, the woman working the front desk was rude. Their printer and computers didn’t work so i was made to sign all agreements on my cell phone on a low quality non-legible document. The shuttle driver to bring me back to airport threw my luggage in the seat next to me rather than in the trunk so it was flying all over the place. He was on his phone speaking to someone the whole drive there, and then when he pulled up, he didn’t open the door to the shuttle truck, didn’t offer to help me unload my luggage (which I had to drag across 3 seats to get out) and didn’t acknowledge me at all. Sped off as soon as I closed the door.Reviewed 14 Aug. 2023
review from![kayak]()
2.0
Terrible.Reviewed 4 Aug. 2023
review from![kayak]()
2.0
Awful communication, Impossible to reach them by phone or email.Reviewed 12 Jun. 2023
review from![momondo-kyk-wl]()
4.0
The ad says unlimited free kms but the company does not honour that. And with no refund policy you can not cancel the reservation once you are aware of the fee/kmReviewed 18 May 2023
review from![kayak]()
4.0
Few points to mention: - Reservation clearly stated and I had the printed "terms and conditions" where it says "Unlimited Mileage" - but when we came to pick-up, we were told that only 200 km a day are included!!! We needed to make a trip involving abut 1000km and accounted for that when booked. - Then we were told that we need to put down a deposit of $1500!, while we have insurance provided by our credit card - The car at pick-up although ok on the outside, inside was dirty - Also, we booked a Nissan Rogue and got a Ford Escape, which was not our first choice... I most likely, will never rent a car from this company. Very misleading information.Reviewed 16 Mar. 2023
review from![kayak]()
2.0
The front guy is incredibly ignorant. As someone who lives in the area I’m disgusted by how I was treated. He actually hung up on me when I Was trying to find out why they take a 1500 hold for a car rentalReviewed 16 Mar. 2023
review from![kayak]()
2.0
Avoid renting from Routes Car & Truck Rentals in Ottawa. The pricing is not worth it. There will be hidden and questionable fees. The location is not convenient, so once you’re there, you have little options to make other arrangements. They will not honour pricing from web bookings, they’ll tell you to figure it out with the service you booked through and that you should have read their terms and conditions. Horrible customer service and business tactics. I opted to not take the rental and go back to the airport to rent from a reputable rental company. Look at their Google reviews, you will notice a common thread. Buyers beware.Reviewed 4 Mar. 2023
review from![kayak]()
10.0
The whole experience was excellent: Great customer service, prompt service. Nice team!Reviewed 15 Feb. 2023
review from![kayak]()
10.0
The deposit on hold is high. Try to reduce it.Reviewed 17 Sep. 2022
review from![kayak]()