10.0
Drop off was easy!Reviewed 10 Sep. 2023
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2.0
Flight was cancelled so had to change my reservation to a day later and was told the price had changed - doubled, in fact. $300 cancellation fee, so I had to pay double the price. Was supposed to pay about $500 and ended up paying $1,200.Reviewed 5 Mar. 2023
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10.0
Konrad is a star. He was helpful (and not in a pushy way) on what terrain to expect and needs for space. Just fantastic as was his colleague. who actually brought the car to us for our convenience. SUPER. Drop off at the Edinburgh Airport is not intuitive and quite difficult in the dark and rain.Reviewed 24 Dec. 2022
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2.0
Total lack of transparency regarding the daily price. We prebooked/prepaid a class and the end charge was double what we expected. No mention at the counter. You don’t get a copy of the invoice at drop off - you get it days later and then they make it difficult to see the charges/details. Unacceptable customer experience with Sixt.Reviewed 13 Aug. 2022
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10.0
Very friendly and helpful staff.Reviewed 30 Jun. 2022
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8.0
Pick up and drop off was convenient. However, we were upsold the car given that we were going to highlands. However, the car given was the same size as the one we booked but for additional £165.Reviewed 26 Dec. 2021
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7.9
Picking up the car was lengthy. One attendant only. Took 1 hour. Otherwise, the cars are well delivered and in very good conditionReviewed 5 Oct. 2021
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7.9
Pick up and drop off was easy. Staff member was a bit pushy about taking sixt insurance cover despite me saying I had own cover.Reviewed 29 Sep. 2021
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5.9
Upgraded to a BMW, just to find out that the car had big vibrations when going over 40 MPH, not sure if it was because of many dings to the aluminum wheels, but regardless disappointed.Reviewed 25 Sep. 2021
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10.0
Had never driven a hybrid before so was a bit confused when it would’nt start ! All good , great staff very friendlyReviewed 1 Sep. 2021
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3.6
Terrible customer servicePros:They say they credited me after not having car I ordered available - have not verified that yet.Cons:They did not have my car “because my flight was delayed” got a much smalller car and they offered no refund until I complained on social media. Upon return tried to ding me for a problem with tire. The person on desk day I arrived was rude and tried to upsell meReviewed 25 Jul. 2018
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2.0
Absolutely terriblePros:Returning the vehicle was quick and simple.Cons:Given different size vehicle than was shown. Being charged more than double the original amount to get correct size vehicle and zero customer service from both Kayak and Sixt. Vehicle was received filthy with wrappers, chewed fingernail clippings, and dirt everywhere making it impossible to verify any current damage prior to assuming responsibility for vehicle. Disgusting experience that I don't intend to repeat with either company.Reviewed 15 Jun. 2018
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