10.0
The man I was dealing with in the office at pick up could not have been nicerReviewed 19 Apr. 2022
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1.9
Because of a late flight, my wife and daughter did not get to the Hertz office in time to pick up the rental. They had to arrange to pick it up the next day losing a day of the intended contract. For them to do this, they charged an extra $150.00!! Thank you Hertz, I will not be back.Reviewed 25 Aug. 2021
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8.8
Cons:The offering of insurance prior to getting the vehicle should have been better , since the insurance at the counter was outrageous. Also the drop off should have been described, since in that airport it is rather convoluted.Reviewed 18 Feb. 2020
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3.6
Pros:Car was size as describedCons:We were charged much more than was quoted. In addition there was some damage to the car which we noted at pick up but Agent told us it was all documented. They are now trying to charge us for the damage.... And they upped the rate by 50%. SCAMReviewed 28 Oct. 2019
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3.2
Pros:Car was in good conditionCons:Hour wait in line, overwhelmed agents. Once we finally got to an agent, waited another half hour for car to be cleaned. When returning car to Aberdeen airport, gas station was closed and didnt accept American credit cards.Reviewed 11 Aug. 2019
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3.6
Pros:Gas mileageCons:The car had connectivity issues. I couldn’t connect my mobile phone to charge it or use its map. On my way, I stopped by two Hertz location hoping that they change my car but they didn’t. I am not satisfied with this rental at all.Reviewed 18 Jul. 2019
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9.6
Pros:Friendly staff at both pickup and drop off.Cons:Long distance between drop off and departure terminal--and NO SHUTTLE.Reviewed 27 Jun. 2019
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2.0
Pros:Terrible - the entire system was down and they could not move for 3 hours - even though I am a part of President's circle. Ridiculous. I am switching from Hertz - this with 7 others on a holiday? wowReviewed 10 Jun. 2019
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9.6
Cons:Did not like being charged for second driverReviewed 12 Sep. 2018
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10.0
Great car and servicePros:Although the line looked long, we moved through it quickly. The car was exactly as expected if not better.Cons:NothingReviewed 2 Aug. 2018
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7.2
Beware of Scottish road safety specificsPros:Easy rental check out. Great car.Cons:I scratched 2 tires and rims (because of the road conditions in scotland) and was charged $500 US by Hertz. They excused it as common practice for Scotland because of tighter road safety laws but I’ve never been charged (anywhere else) for tire marks.Reviewed 28 Jul. 2018
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4.0
Cons:Requested a compact car, wound up with a huge eight-seater van than was difficult to maneuver on the extremely rural roads we had planned to use. Had a terrible experience with drop-off; enormously unclear signs that made the actual drop-off itself challenging. Also were charged an exorbitant amount for a few scratches that may have been on the car originally; since their photos they send you at the beginning are only isolated shots, you can't say for sure whether things are new or old. They added "after pictures" but again, these are isolated and you can't even tell which parts of the car exactly the scratches are on. Be very cautious using!! Also, don't purchase their insurance; it is absurdly expensive and poor coverage!!!Reviewed 30 Apr. 2018
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