Thrifty Car Rentals in Quito from C$ 16/day

2.0 Poor

Economy

21 Jul 2017

Terrible car, terrible service

Pros: Nothing

Cons: The car was horrible. A Chevy Spark with bad brakes and all banged up. I wanted to cancel the reservation and they told me they couldn't refund me for 10 days. They made me wait an hour just to tell me they couldn't simply refund my money while constantly trying to upsell me. Horrible experience.

2.0 Poor

Economy

13 Jun 2017

Car broke down in 20 minutes of pick up and ridiculed in spanish

Pros: Nothing

Cons: Everything was horrible. Service, the quality of cars were miserable. the first car that I got broke down within 20 minutes in the middle of the highway and the replacement refused to go above 40 km/hr. The customer care giggled throughout my panic stricken phone call when the car broke down in the middle lane of a highway when cars were moving at 90km/hr. The engine started emitting smoke. The local agency officials giggled and ridiculed me, in Spanish language assuming that I do not understand anything, for being a women driver. I had to ask them to stop and remind them that I do understand the language even if I do not speak it. Then the giggling and smiling stopped. They refused to return the car before the contract was up. But I could not drive the car cause it was in such a bad condition. They have sexists employees who spent more time making fun of me than trying to solve the problem. I had to leave the car at the location without any written acknowledgement for the return and file an official complain with both Thrifty and better business bureau to get my money back including the deposit which should have been returned with the car. I finally went to Avis who gave me a car in a perfect condition which could easily be driven even in mountainous roads.

5.6 Okay

Standard

28 May 2017

Pros: The car is ok

Cons: They force you to pay for insurance, went your credit card has already insurence coverage!!

4.4 Okay

Economy

18 Apr 2017

Thrifty at Quito airport is a rip off!!

Pros: The size of the Chevy Spark makes it very easy to park.

Cons: The insurance price was double the price of the car. That and I already have car insurance, Geico, that covers my driving in other countries. I did not want the Thrifty Insurance but the agent would not negotiate. Said that I had to take Thrifty's. The 100k per day mileage limit is ridiculous. I ended up driving 660km in five days so they charged me an extra $40, 25 cents a km, such a rip off. Also the car they gave me, Chevy Spark, was terribly on hills. Almost had two different accidents sliding downhill. My advice rent an automatic in Quito from a more reputable rental agent like Hertz.

4.0 Mediocre

Economy

31 Mar 2017

Worst car rental ever!!!

Cons: 1) There was no address for the various Thrifty agencies in Quito on the rental agreement, we couldn't get in touch with anyone, so we spent an hour and lots of taxi dollars trying to find an office. Then, 2) when we finally found one, they said, "Oh, the $72 you paid Kayak for insurance is INTERNATIONAL insurance, which we don't accept (here in Ecuador, presumably), so we had to pay of new insurance to the tune of $150 or so. 3) Then, to top it all off, they said we could only drive 800 kilometers in eight days, or we'd have to pay 25 cents a kilometer above that. A terrible experience.

3.6 Mediocre

Van

2 Mar 2017

Most Pathetic Rental Experience I've Ever Had

Pros: Van was decent once we finally got it.

Cons: Thrifty in Quito did not have the van we reserved once we showed up at the airport at 10 PM, they gave us no warning before hand. They 8 of us drive to Guayquil, 6 hours out of our way to get it. After we returned the van, they charged us $830 for the miles we put on the cars initially to go get the van. Customer service in Ecuador has been ignoring my requests for a refund. Do not use this rental service.

6.4 Good

Standard

14 Feb 2017

Verify class of vehicle and total price locally be

Pros: The car was clean and ready when we got there. The service was friendly and accomodating.

Cons: Not mentioned in the online booking process is the mandatory 1st party insurance, which was $20 a day extra. I had purchased third party insurance through Allianz which they did not accept and so I ended up paying twice for insurance. Additionally, the photo of the "premium" car online was a late model Chevy Tahoe / equivalent. The actual "premium" car we received was a Suzuki Grand Vitara - a substantially smaller and less premium vehicle. We were told it would be $100 more a day to have the actual type of vehicle we reserved. Not the local rental counter's fault - their advertising in-location all had the correct vehicles pictured next to their class names - but the international Thrifty website was wrong.

10.0 Excellent

Economy

9 Feb 2017

Pros: Easy to work with

2.0 Poor

Economy

31 Jan 2017

Pros: La Oferta en la web fue de $20 y me cobraron $36, no aceptaron la cobertura del seguro Amex, llegue a media noche, no recibi ayuda, no me dieron vehiculo, me dijo k vaya a reclamar en Quito. Muy mal servicio, Aun no recibo email con devolucion del boucher en garantia, ninguna communicacion . Sigo esperando

3.6 Mediocre

Standard

22 Jan 2017

Rip off and frustrating mechanically thrifty shoul

Pros: 1. Arrived and immediately told that internet insurance We were sold from booking site is not accepted 2. We were told signing damage waiver is not accepted even though it is described on thrifty contract. But agent at Quito could not show us anything in contract that insurance was mandatory from them She said that is why she was telling us because it is not it writing 3 insurance they offered initially had $1500 deductible and $9500 max value. We had to negotiate just to get $1000 deductible and $20000 just to have enough to cover the car For $25/ day We had already paid $80 on line for $50k coverage 4. Even though flight arrived after midnight agent charged us starting at 5pm so we had to pay extra hours at drop off 5 the Suzuki had an after market chevy alarm that the Attendant did not explain how to use nor supply instructions Alarm would go off every time the door was opened or closed. Even the glove compartment. At one point the alarm went into lockup and could not start the car while stuck on a street in a village in Ecuador jungle Finally got a thrifty mechanic on cell phone to reset it 6 inspite of having two insurance plus our own car insurance they said they keep the 1k damage deposit for for 5 days

Cons: See the like section

2.0 Poor

Economy

16 Jan 2017

Trouble in Quito

Pros: Nothing. Didn't have a car wben we arrived at the airport. Waited a day and a half and took a taxi to another office in the city to pick up a car the next day. Though I was covered for insurance through my credit card, would not rent me the car unless I paid for insurance.

Cons:

2.0 Poor

Economy

31 Dec 2016

No car available for us!!

Cons: this was a total scam. There was no car available when we got in and we were screwed. No other cars at any of the airport car rental agencies either since it was the holidays. had to spend hundreds of dollars more to take taxi into city center and rent a car from Avis the next day at a charge higher rate since it was so last minute. 8 would never use this service again and am appalled

8.0 Good

Compact

4 Dec 2016

Late night Staff doesnt know what they are doing??

Pros: Good suzuki grand vitar, clean, minimal dents and scratches. No problems w vehicle.

Cons: Only one renting a car at midnight, but took clerk 40 minutes to fill out the paper work?! I carry my own insurance, so declined coverage and paid bill in full w credit card. Then when I returned car, they charged me for insurance despite all the original paperwork saying none. Argued for 10 minutes, eventually gave up. They said it was mandatory to take it. Then why do they ask if you want it? Why is it not in the price? Why did I get the original paperwork w out insurance on it. Want to bet if I had an accident I would have had no insurance coverage on their end?

6.0 Okay

Economy

24 Sep 2016

Customer Service

Pros: The car fit the description and it was clean.

Cons: I had trouble with Thrifty customer service. After I made the reservation I called Thrifty customer service line to receive more information about my rental. When I got to Quito to pick up my car I found out I was told wrong information (I was told I had 900 kilometers per day for my car rental over the phone. Then I was told I had 900 kilometers for the whole trip when I got there). This took me completely by surprise and the person at the counter was unable to help me. I would have found a different rental If it only included 900 kilometers. But I was already in Quito, I needed a car that day and I didn't speak the language well. It was upsetting and embarrassing when I was caught off guard.

2.0 Poor

Standard

8 Sep 2016

Cons: They tried to scam into buying extra insurance even though I showed them that I had more than enough coverage, I was told since I booked on line nothing applies to them that their company was a franchise and no American rules apply to them. I did not like the way they tried to convince into paying more. The car that I reserved was not given to me neither, they screwed on that too. .

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