10.0
Pros:Very friendly staff, easy and convenient location and shuttle service. Car was in good condition too.Cons:The building is in a temporary location due to the hurricane.Reviewed 19 Feb. 2020
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8.0
Pros:Short shuttle ride to the rental facility, quick check in processCons:The car made noise at some RPM level (vibration). I notified the agent when I returned the vehicle but it did not seem to matter.Reviewed 1 Jan. 2020
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9.2
Cons:Had to take a shuttle across the street to airport, but no waiting coming or going so it was not a problem.Reviewed 2 Dec. 2019
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3.6
Pros:Staff was friendly enough.Cons:Pick up experience was not good, car was poor. Mid day while all other rental companies were present with shuttles, we had to call to get picked up at airport. All was prepaid on credit card so expected to simply sign for car, decline insurance, load up and go. However, initial car provided was not in lot where we were told it was so 4 of us spent about 10 mins in mid day heat after long flight with zero assistance from Thrifty searching lot for the car...it was in a different part of lot, boxed in by another car, it had 2 flat tires so we had to switch cars. I did notice it had power convenience features but was significantly dinged and dented. Subsequent car had no power convenience features so manual windows and locks..locks was a pain since we had to continually remind each other to lock vehicle. Also car was severely under performing...major hesitation when stepping on gas, had a lot of trouble getting up hills on St. Thomas even when only a driver in car and I only weigh 190 lbs. This is not the quality of car that was advertised nor is it what I expect from Thrifty having used them for many years corporately.Reviewed 3 Nov. 2019
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5.6
Pros:Pick up and drop off were reasonably efficient. Car was good and fairly new.Cons:Explanations at pick up were rushed and a bit confusing eg re fuel payments. Little or no information in car re what to do if break down.Reviewed 8 Oct. 2019
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3.6
Pros:Staff was friendly but we were quoted $376 online and ending up paying $607 !!!!Cons:I should of paid my quoted price !!!!Reviewed 22 Sep. 2019
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10.0
Pros:Very friendly staff, easy pickup and drop off, located off airport but very close.Cons:Better information about location of bus pickup.Reviewed 28 Jul. 2019
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8.0
Pros:Easy pick up and drop offCons:Condition of the carReviewed 22 May 2019
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4.4
Pros:The staff was friendly and helpful and drop off/pick up was easy despite the fact that it was not at the airport.Cons:First car they gave me was filthy and smelled like an ash tray. The second car they gave me was old and dented all over the place. Two warning lights were flashing and the tire pressure was low. Had to go to gas station first thing and pump up tires. Trunk was also broken with exposed wiring.Reviewed 11 Mar. 2019
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4.4
Pros:Staff not helpful cars not available with reservationsCons:Having vehicles available when you have reserved a vehicleReviewed 5 Feb. 2019
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2.0
Cons:Easily worst car rental place I have ever seen.Reviewed 26 Jan. 2019
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2.0
Pros:nothingCons:they didn't honor my reservationReviewed 22 Jan. 2019
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