Book Ace car rentals in Alajuela

Alajuela, Costa Rica
23 Sep — 30 Sep
Alajuela, Costa Rica
Thu 23/9
Noon
Thu 30/9
Noon
Driver's age:

Ace car rental prices in Alajuela

C$ 8/dayEconomy
C$ 26/daySUV
C$ 161/dayFull-size SUV
C$ 95/dayPick-up truck
C$ 161/dayPremium SUV
C$ 9/daySupplier choice
C$ 16/dayCompact SUV

Pros

"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
"Helped me changed"(in 610 reviews)

Cons

"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"didn't have the "(in 878 reviews)

Reviews for Ace in Alajuela

Overall Rating4.6 OkayBased on 70 reviews
Cleanliness
5.6
Comfort
5.3
Overall
4.1
Pick-up/Drop-off
4.2
Value for money
3.6

Recent reviews

Traveler rating
2
5
3
18
0
Find reviews that mention:
2.0
No record of our booking and no cars available!Pros:NothingCons:Everything . We had paid £100 prior to leaving the UK and when we arrived at the car hire offices they had no record of our booking and no vehicles available. We will now be pursuing a clsim for reimbursment of the money paid in advance.Reviewed 13 Dec. 2018
review fromkayak
2.0
Pros:NothingCons:I have a printed confirmation from you for $110.00. In fairness it does read estimated taxes and fees $57.12. Confirmation # CRF8702737. After paying for a shuttle to the isolated offsite I was told the rental was $450.00 no negotiation and he kept pointing to the estimated taxes and fees. Extremely deceptive business practice. While Adolfo in customer service was very good and resolved my issue I would highly reccomend these deceptive business practices and disclose to your customers what the actual fees will really be.Reviewed 5 Nov. 2019
review fromkayak
4.4
Pros:They did finally change the car for us after telling us previously there weren’t any other cars.Cons:When we were quoted for the price it was $34 total for 6 days. However, when we arrived we were told there was an obligatory insurance we needed to get (in-spite of my credit card having an international plan). The price quickly changes from the quoted $34 dollars (which supposedly included taxes and fees) to $300. We ended up paying an extra $50 more for the full insurance (since we were worried what they would try to charge us for if anything at all happened) so it came to $350. When we asked why it changed so drastically they said that it was because of the extra fees and taxes (which the website had said were included.) I had originally picked a Jeep but the confirmation email was for an SUV instead (So that was strange). When we got the Jeep it had no gps or even a usb charging port . When we asked about this the man told us he should go by Walmart in order to get one for the car. When we complained he said that they didn’t have any other cars and then finally offered us a carport charger that he had that we could borrow. When we left the seatbelt light turned on and wouldn’t stop beeping (even though we had our seatbelts on.) finally we had to turn around and return the car. We also realized there wasn’t even a middle seatbelt in the back of the car. They miraculously had a different car for us then. Overall- not a good experience. Would NOT recommend. We do speak Spanish as well fluently so it wasn’t like anything but was “lost in translation.”Reviewed 30 Nov. 2019
review fromkayak
10.0
Pros:Louis greeted us at the desk-he was so HELPFUL, giving us wifi trying to call our hotel and calling a taxi for us. This might sound as if it was easy to help but there seemed to be a problem in every situation. He kept a smile and just kept helping us!!!! Did I mention we were very late because of traffic? We felt very comfortable with him and we feel his customer service was A+5star. Thank you. Car was clean and efficient. Return was smooth ,we had to call because we were going to be over an hour late(nearly 2,after traffic), and there was no problem.Reviewed 21 Feb. 2017
review fromkayak
3.2
Pros:Staff was available and responsiveCons:I was told online my price would be $277. I get there and they charge me $530. They initially give me a car that brakes don’t work and my husband wrecks into a car in front of us. They show no remorse although the situation could have ended much worse (I.e wreck on the highway going 70mph). They bring us another car but it’s the exact same brand- we still feel very uncomfortable about the brake situation so we ask for a different type of car and they just give a hard no. Zero remorse. Deceiving prices and little remorse or attempt to make the situation right make this a poor experience.Reviewed 30 Dec. 2019
review fromkayak
2.0
Terrible service and a total rip offPros:NothingCons:We booked our car and insurance with Ace and scheduled our pickup for around noon on the day of our arrival. Our flight was delayed an hour and it took forever to get a shuttle over to the off site rental place, so by the time we arrived it was around 2. The agent told us that our reservation had been canceled and our car was no longer available, but said we could rent a car for 4 times the amount that we had originally paid. I would not recommend renting through this company, I heard from others on our trip that this is a typical tactic they do--cancel your reservation and charge much more for the same rental-- especially to groups of female customers.Reviewed 5 Mar. 2017
review fromkayak
2.0
Stay away from these thieves . Please readPros:So I walked I’m with a reservation and they start agitating because I got The car cheap online . Then they go into some long winding explanation in a very rude way about how the insurance I bought Is useless. While I’m standing there they cancel my reservation claiming it’s their booking service . I asked For a printout so I could complain but the guy refused to print probably because he was lying and was the one who cancelled my reservation. They are rude and shady . Stay away . I had To get a new reservation on the spot to avoid paying more and I think Kayak must have had complaints about these thieves . Stay awayCons:Rude DishonestReviewed 26 Nov. 2018
review fromkayak
3.6
A scam!Pros:The car functionedCons:This company is a scam. The price I was quoted was under $40, but when I got there they said I had to pay an obligatory charge of over $300! There was no way out of this - even though I showed them my credit card information showing that I had full insurance. The charge was for me to DECLINE their insurance. When I refused to pay they said they would just cancel the reservation. (To use the car insurance on my credit card, I have to decline the rental car insurance). There was no way to avoid paying hundreds of $$ for a car rental that should cost less than $40. The price advertised is false.Reviewed 16 Jan. 2019
review fromkayak
4.4
Terrible customer experiencePros:The car was good but we could have got that anywhereCons:On your website when booking the car youare advised to pay for insurance, which we did as per this recommendation. When we turned up to collect the car, Ace told us this insurance we bought through your recommendation didn't count and we had to pay an extra £400 for their insurance otherwise we couldn't leave. This was not mentioned anywhere at booking and should never have been advised by you online to purchase an insurance that didn't work for the car!! So not only did we waste £144 on insurance that was totally redundant, but the car itself was 3 times more than proposed. Rest assured we will never use yours or Ace's service againReviewed 30 Mar. 2017
review fromkayak
4.8
Cons:Charged us an extra $420 'compulsory' insurance on our $115 rental. We were not allowed to opt out of it even though we already have rental car insurance. This was a scam and made our rental 4 times more expensive than originally booked!!Reviewed 18 Jul. 2019
review fromkayak
3.2
Pros:NothingCons:It’s a scam. There should have been a lot more information about the “required insurance” beforehand. Added $300 to the rental. The car was a piece of junk that could barely get down a dirt road even though it was a 4x4. It rattled incessantly, shook when turned too hard. Terrible.Reviewed 25 Mar. 2019
review fromkayak
4.0
hidden chargesPros:car was nice, service was niceCons:HUGE hidden charges. Rental on kayak showed $60 total.. that didn't include the required insurance which brought the total to $226Reviewed 9 Apr. 2017
review fromkayak

Other suppliers in Alajuela scored

Where can I find Ace car rentals in Alajuela?

Across from Hampton Inn Hotel, Ace car rentals

Address

Across from Hampton Inn Hotel

Hours

Monday08:00 - 22:00
Tuesday08:00 - 22:00
Wednesday08:00 - 22:00
Thursday08:00 - 22:00
Friday08:00 - 22:00
Saturday08:00 - 22:00
Sunday08:00 - 22:00

Phone

+506 4036 7431

Good to know

Most popular location

Across from Hampton Inn Hotel

Most popular car type

Full-size

Top tips for renting a car from Ace in Alajuela

  • Book your rental car from Alajuela in Ace at least 1 day before your trip in order to get a below-average price

FAQs about renting a car from Ace in Alajuela

  • Full-size (Ford Explorer or similar) is the most frequently booked rental car type from Ace in Alajuela.

  • Ace has 1 rental location in Alajuela. Take a look at our Ace rental location map to find the best rental cars near you.

  • No (According to our data)

  • Yes