Best rates found by KAYAK users in the past 48 hours.
Pros
"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
" fast and helpful."(in 282 reviews)
Cons
"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"Will Ace again."(in 111 reviews)
Reviews for Ace in Aurora
Overall Rating6.0 OkayBased on 213 reviews
Cleanliness
6.6
Comfort
6.8
Overall
5.8
Pick-up/Drop-off
5.8
Value for money
6.1
Recent reviews
Traveler rating
21
16
1
10
2
0
38
Find reviews that mention:
10.0
Very nice - very cheap as long as you’re smart about it - get your own gas, avoid toll roads, use your own insurance, etc. Otherwise that cheap rate can get expensive quick.Reviewed 4 Dec. 2023
review from
10.0
Lines were too longReviewed 21 Nov. 2023
review from
6.0
The car itself was nice. Customer service at pick-up was just okay. Drop-off was confusing because we dropped off earlier than Ace was open, but figured it out.Reviewed 13 Nov. 2023
review from
6.0
The car was nice and clean. They are not 24 hour and for an airport rental that is not always convenient. In addition, their cars are not allowed to leave the state. I would have liked to know that prior to booking it.Reviewed 1 Nov. 2023
review from
10.0
Drop off was extremely easy. I had allowed for an hour to complete the process. It took one minute. Very convenient.Reviewed 25 Sep. 2023
review from
2.0
Pros:Staff was friendly enough but understaffed and determined to sell every extra option. Car was nice and drove well.Cons:More shuttles. Long wait at terminal on arrival and similar wait after drop off. Rental office is a couple miles from the terminal. Long, slow lines at rental office with not enough agents. Some agents did not appear to work quickly with each customer despite long line of waiting people. Some agents push hard for customers to upgrade or add options that increase cost. This further slows the transaction and is aggravating if you are number 15 in line. Won’t use Ace again.Reviewed 14 Apr. 2021
review from
2.0
Pros:Drop Off was quick and easyCons:Pickup was a nightmare. Spent an hour at least just waiting for a car. Staff was nice but small talking everyone to try and slow everything down. The toll fee scam they are running is world class. $50 PLUS the toll if you dont pre-purchase their toll scam at $10/day??? Come on! If Denver had an option to pay at the toll then i can see this being justified, but when the city requires toll by plate this is just a scamReviewed 13 Apr. 2021
review from
10.0
Pros:I like it because the price was lowest. Others are ordinary. No negative factor.Cons:I have no complaint.Reviewed 13 Apr. 2021
review from
4.0
Pros:Drop off was easy and the shuttle came 2 minutes after.Cons:The car had 44,000 on it and was more like Rent a wreck. The car had a sweet, chemical smell in it, Iike it was covering up cigarette smoke. Needed the windows open. No screen on car dash for navigation from your phone.Reviewed 6 Apr. 2021
review from
8.0
Cons:Communication on toll roads.Reviewed 5 Apr. 2021
review from
2.0
Pros:I didn't like anything about this experienceCons:The salesman completely upsold me as the car that I rented "wasn't available". I knew I was being taken advantage of, but didn't feel like there was anything I could do.Reviewed 19 Mar. 2021
review from
4.0
Cons:Drop off (from the car rental to the airport) was atrocious. After 40+ minutes waiting I finally called an Uber so I wouldn’t miss my flight.Reviewed 18 Mar. 2021