6.0
The person who helped me was fantastic. She showed me the snow on the roads and helped me upgrade to all wheel drive. Really appreciate her concern for my safety. There were a number of hidden fees and taxes that I haven’t seen with other companies. Will keep thisReviewed 18 Mar. 2024
review from 6.0
My experience with ace was fine but my experience with kayak sucked , yall were useless , still had to pay for a full rental, I don’t get the point of your websiteReviewed 12 Mar. 2024
review from 8.0
Waited over an hour to pickup the vehicle. I rented for 6 days on the 2nd day the check engine light on the vehicle came on. I was over an hour away from the rental location. They offered for me to return the vehicle or ride it out till I dropped off. I keeped the car with no issues.Reviewed 12 Mar. 2024
review from 10.0
Great staff friendly efficient experienceReviewed 8 Mar. 2024
review from 2.0
Terrible customer service. Rude, trying to scare me into buying extra insurance. Car was not cleaned on the inside before we got it - saw it come in from previous customers, go through the car wash and then given to us.Reviewed 5 Mar. 2024
review from 2.0
The car itself was great. It was unknown before the booking that you couldn’t leave the state while renting this car, and it was a hassle at the counter for them to allow me to drive it just across the boarder into New Mexico for a trip. While I was getting approval for this the guy was having me rapidly sign the agreement, and I didn’t realize he had added on 2 separate forms of insurance, increasing the price by almost 500. I should have noticed the drastic increase but we just wanted to get on the road, and I felt like I was scammed for this extra money for coverage I declined when I booked through Kayak. I assumed they’d see that and not charge the insurance. I was wrong.Reviewed 4 Mar. 2024
review from 8.0
The company has strict policies about tolls, tickets, collision damage to vehicle, loss of use fees, etc. that you need to read, understand, and decide what risks you are comfortable with and what insurance you may already have. I saw a customer in line in front of me, who's bill tripled after he added in the coverages and options. they said he needed; he was shocked.Reviewed 28 Feb. 2024
review from 6.0
Price was great vehicle was clean the front desk was just trying to up charge for the same vehicle I already had. Vehicle and price were good just the experience with ACE was not.Reviewed 26 Feb. 2024
review from 6.0
The wiper washer didn’t work and it was very unsafe to drive with dirty roads and water. I complained and they didn’t say anything nor apologizedReviewed 25 Feb. 2024
review from 2.0
When entering criteria for identifying and communicating the type of rental car we needed, the online tool allowed us to say we had 7-people we needed to seat AND we had 5-bags we'd need to haul. The response for the car type we'd get was 'Car Type: Dodge Durango or similar, Make / Model not guaranteed'. We show up to Ace and let them know we have 7-people and 5-bags we need to fit in a vehicle, they inform us that when we put "5-bags" in the online application, that means we have 5-grocery bags to haul. :/ (I definitely raised my eyebrows as that was the silliest response). The Ace representative goes on to let us know that we'd need to "upgrade" (which trust me it was NOT an upgrade) to a minivan to haul 7-peole and 5-bags. They then inform me it's going to be 4x as costly as what I had rented for online. It was insane. There's more to the story as well, but that set off the bad taste with ACE. Can't believe they ripped us off that way.Reviewed 20 Feb. 2024
review from 2.0
I waited one hour to get my vehicle. The front only had 2 registers open. And they wanted to talk about all the attractions of Denver. One guy even got out his phone showing pictures to the customer about things he had done in Denver. Everyone was very frustrated. The charges me $200 fee for a deductible for smoking. Then once I returned it they only put $168 back on my card. Never again will they take my money.Reviewed 20 Feb. 2024
review from 10.0
Wow! Never heard of these folks before. Easy pickup and dropoff; fast and courteous counter, great car.Reviewed 13 Feb. 2024
review from