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2.0
I had confirmation that a car would be available but when I arrived they didn’t have a car available and sent me to another location 20 minutes drive away which caused us to miss our ferry reservation. This could have been avoided if they’d rung me in advance and not to be told when I turned up!Reviewed 26 Sep. 2023
review from![kayak]()
2.0
When I placed my reservation through KAYAK, the reservation showed a noon pickup and noon drop off, which is not what I put in. I couldn't modify it online or over the phone, and Ace couldn't modify it because it was a third party. The only thing I could do was delete it, and Ace was going to give me a much higher rate to reschedule. In the end, I reserved straight through Ace at a price almost as cheap, and then deleted my reservation. Luckily I caught it over 24 hours before I was scheduled to pick it up.Reviewed 25 Sep. 2023
review from![kayak]()
4.0
Pickup experience was awkward, between the two stop shuttle process and the unconventional check in process. Seemingly charged way more than expected. Didn't have the vehicle we booked, the one we got was missing front cameras/sensors, I assume from a cheap repair.Reviewed 25 Sep. 2023
review from![kayak]()
10.0
Drop off was extremely easy. I had allowed for an hour to complete the process. It took one minute. Very convenient.Reviewed 25 Sep. 2023
review from![kayak]()
10.0
good i liked every thingReviewed 25 Sep. 2023
review from![kayak]()
10.0
My experience with Ace was excellent. We got a free upgrade to an excellent vehicle, and the service could not have been better.Reviewed 25 Sep. 2023
review from![kayak]()
2.0
They could have not requested my insurance company policy. Never heard of such a thing.Reviewed 24 Sep. 2023
review from![kayak]()
2.0
He wanted to charge me over $340.00 us for insurance. He was almost got rid of me . I had to talk to his manager to drop it to $87.00 which was excitable. I was very upset of them.Reviewed 23 Sep. 2023
review from![kayak]()
10.0
Good car & economical in price.Reviewed 22 Sep. 2023
review from![cheapflights]()
10.0
Pick up was slow, but drop off went smoothly and fast shuttle to LAXReviewed 22 Sep. 2023
review from![kayak]()
4.0
I would have appreciated more transparency around the eventual cost of the vehicle. I was initially quoted $290 when I reserved it, and was told that would be the amount when I picked it up. Alas, I was presented with a daily "Geo Zone" fee— something I wasn't notified of when renting the car. I dropped the car off after requesting an additional day (I tried to do so at pick-up, but was told I'd have to call to extend), and was charged a total of $457. Additionally, I thought I would be renting the car from ACE, a company I've heard of, but was surprised to learn that I'd actually be renting it from Drivo (a company I've never heard of). I was also told I could receive $25 back, if I submitted a Google review, prior to even leaving the lot with the car The lack of transparency made me very uncomfortable. In the future, I'll stick to (albeit sometimes pricey) companies I know, like Hertz.Reviewed 21 Sep. 2023
review from![kayak]()
10.0
It was confusing where to pick up the car. A better sign indicating where to go would be better.Reviewed 21 Sep. 2023
review from![kayak]()