Book Ace car rentals in Long Beach

Long Beach, CA, United States
29 Jul — 5 Aug
Long Beach, CA, United States
Thu 29/7
Noon
Thu 5/8
Noon
Driver's age:

Pros

"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
"Helped me changed"(in 610 reviews)

Cons

"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"didn't have the "(in 878 reviews)

Reviews for Ace in Long Beach

Overall Rating5.0 OkayBased on 46 reviews
Cleanliness
5.0
Comfort
5.0
Overall
5.0
Pick-up/Drop-off
5.0
Value for money
5.0

Recent reviews

Traveler rating
10
5
9
22
0
Find reviews that mention:
10.0
Pros:Employees behind the counter at Long Beach, CA Marriott, very courteous and helpful and pleasant to work with. Service very good.Reviewed 24 Aug. 2016
review fromkayak
2.8
Cons:Stop cheeting people with the small print ,getting customers offering unlimited milesReviewed 6 Jan. 2020
review fromkayak
2.0
Pros:NothingCons:Just know I wouldn't go there again.Reviewed 9 May 2016
review fromkayak
3.6
Cons:Reserved a car with unlimited mileage only to find out that it's not unlimited. There were hidden charges along with no signage of where to pick up or drop off the car.Reviewed 23 Feb. 2017
review fromkayak
2.0
Cons:The Ace car company service is terrible.Reviewed 7 Mar. 2018
review fromkayak
2.0
Worst Rental Car ExperienceCons:So many problems with this rental it's hard to know where to start. First, having no directions or any idea of where this place was (not located at airport but at a Marriott a mile away). Then we booked for a 6:00am drop off through kayak but upon picking up the car were notified that they do not open till 7 which is when our flight left. The desk agent said that the airport doesn't take long to get through so if we could switch to 6:30am they would come in early. Once we were given our car we were told "the seat is kinda broken and doesn't recline at all" which meant we had to drive completely upright. It might not seem like a big deal but gets uncomfortable very fast, especially for someone taller (I'm 6'2"). When we came back to drop the car off we got there at 6:15am and waited till 6:35am. No one showed up. We finally asked Marriot to give us a ride, which they kindly did. We got to the airport rushed through security and missed our flight. The attendant said the information we were given was wrong and would have had to be at the gate at 6:30am at the absolute latest. We then had to catch the next flight 9 hours later. When I called Ace asking if we could come back and use the car for a few more hours they said no but we could pay for a new rental. I explained how this situation happened and they said they were there that morning at 6:15am which was completely false. I asked for a refund and got nothing. Horrible customer experience at every turn.Reviewed 4 Mar. 2017
review fromkayak
10.0
Quick and easyPros:Speedy and friendly customer service. Instructions and rental process were clearly explained. Shuttle to/from the airport to rental office is quick.Cons:None that I can think of. The process was honestly quick and easy.Reviewed 6 Mar. 2017
review fromkayak
2.0
Cons:got a call the day before saying the car was not available. All they could provide is a lower model without any credit. cancelled the order and needed to re-rent with another company for $150 more.Reviewed 2 Oct. 2017
review fromkayak
8.4
Quality service outweighs inconvenience.Pros:Clean car, midsize upgrade to Elantra, which has great gas-mileage. Saved quite a bit compared to national chains, especially for a holiday weekend. Staff was very courteous, regardless of my complaints. Will consider Ace/Allied again.Cons:Extended wait from reservation quoted. Was made to wait 45 minutes after pick up time to get a car, due to overbooking. Upon return, nobody was at the desk for 20 minutes to check me in, as the desk clerk was also a shuttle driver.Reviewed 28 Mar. 2016
review fromkayak
5.6
Car was very damaged up and dirty. Shuttle van wasPros:Price. Staff was friendly.Cons:Couldn't tell from the confirmation where to pick up the car.Had to call and then wait for a shuttle to pick us up.Reviewed 6 Sep. 2016
review fromkayak
4.4
Pickup Fail, Staff Rude, Hidden Charges SHAM!Pros:The car itself was clean and comfortable; congrats on doing the bare-minimum.Cons:My flight was delayed a few hours, which is not uncommon right? I called with the intention of letting them know I would be there at 5pm instead of 2pm, but there was no answer. I figured, I'll just arrive late, after all 5 isn't that late for an airport car rental business. I arrived at Long Beach airport, and asked around and no one had heard of Ace/Allied. There were lots of other car rentals onsite that I could have rented from, but I decided to call the business number for a pick-up shuttle, and luckily someone answered and said the shuttle would be there shortly. It was not. I called 3 more times, about every 20 minutes, and each time, they said they were on their way. After an hour of waiting, I took a taxi to the offsite rental office, which was a 5 minute drive (20 min walk, just past the point of being too far to walk on a hot day with luggage). I arrived as the woman (Erin) was waking out the door. I said, I'm here to pick-up my car. She gave me the worst look and said "We're closed." Shocked, I asked what time they close. "6:00" I look at my watch and said, "It's 6:04." I went on to tell her the only reason I was even late was because I've been waiting an hour for the pick-up shuttle that never materialized. She proceeded to give me a ton of attitude; apparently the business number rings their central location and the people there didn't call her to let her know... which she blamed ME for. Eventually, she agreed to give me the car (I had already paid for), but not without complaining that she would "have to start all the computers again" with a huff, and that she was "doing me a favor by even renting me the car." There were lots of fees not included in the price paid online, so what I had thought was the cheaper option actually ended up costing hundreds more, and was in no way worth the trouble, considering the terrible experience I had with Erin. Save your money and your sanity, and rent from one the of the onsite companies like Enterprise or Budget. I've used them before and they are fantastic. Erin actually left me in tears because she was so mean, which has never happened to me in a customer experience.Reviewed 25 Jul. 2016
review fromkayak
2.8
Filthy interior. Blatant liesPros:The pickup experience and gals at the front desk were nice.Cons:The filthyness of the vehicle. Seats were a mess. Crusty residue on the steering wheel. Smelled like smoke.Reviewed 13 Nov. 2017
review fromkayak

Where can I find Ace car rentals in Long Beach?

4700 Airport Plaza Dr., Ace car rentals

Address

4700 Airport Plaza Dr.

Hours

Monday08:00 - 15:00
Tuesday08:00 - 15:00
Wednesday08:00 - 15:00
Thursday08:00 - 15:00
Friday08:00 - 15:00

Phone

+1 562 420 9100

Good to know

Most popular location

4700 Airport Plaza Dr.

Most popular car type

Intermediate

Top tips for renting a car from Ace in Long Beach

  • Standard rental cars from Ace in Long Beach are around 54% cheaper than other car types, on average

FAQs about renting a car from Ace in Long Beach

  • Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Ace in Long Beach.

  • Ace has 1 rental location in Long Beach. Take a look at our Ace rental location map to find the best rental cars near you.

  • Yes

  • No (According to our data)