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8.0
We had to wait about 15 mins for the Wally buses which was very frustrating because the number they asked us to text was wrong and the correct number was busy all the time. There should be an automated method to track the buses like a status board or app. I also did not like the insurance upsell.Reviewed 15 Sep. 2023
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8.0
Great overall experience. Please DO NOT prepay for tolls or for their gas!Reviewed 11 Sep. 2023
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2.0
Couldn’t find them. “Support on the phone couldn’t have been more rude.”Reviewed 4 Sep. 2023
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10.0
PleasureReviewed 29 Aug. 2023
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2.0
Car was fine. Additional hidden charges doubled the advertised cost of the rental (insurance, taxes etc)Reviewed 20 Aug. 2023
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6.0
The upgraded vehicle was large enough for my family. I didn’t like that I was overcharged for upgrading. The way I determined that I was overcharged is because they said the additional rental was $100.00 per day but they will give it to me for $35.00 per day. That defies logic and made absolutely no sense to give such a deep discount just because you want to be “nice”. Plus they charge me $9.99 per day for toll. I argued that I should be charged after I return the vehicle since it was going to be impossible to know how much I would accumulate in toll charges. The lady refused even when I told her it was unfair. Also I was quoted $284.00 when I booked the initial vehicle and when I picked it up it was $378.00. Very shady car rental company. Never again will I rent from them. I will stick with the major chains who have a character to protect. I was even more upset when the lady kept telling me to give a 10 out 10 review. That is unprofessional and unacceptable to tell a customer what review to give you. It is perfectly fine to ask a customer to give a review but you can’t insist on giving you a certain rating. It defeats the purpose of a real satisfaction review.Reviewed 9 Aug. 2023
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2.0
wasn’t advised about 150 miles per day limit beforehand. had i known, wouldn’t have booked. had to cancel, felt like a bait and switchReviewed 3 Jul. 2023
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2.0
I was waiting for 50 mins. Was 11:45 pm. The bus never show up. I got an Uber to the hotel. Really bad service that the shuttle offers. There was about 50 persons waiting for the shuttle. Thanks for le me let you know.Reviewed 26 Jun. 2023
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2.0
They changed the price of rentalReviewed 25 Jun. 2023
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10.0
It was great to be greeted by a helpful and friendly staff after a long day of air travel. The staff person took care of the details promptly and was thorough in explaining the various options and making sure that I had what I needed before sending me out to the car.Reviewed 21 Jun. 2023
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2.0
It’s frustrating when the employees are adamant about shoving the rental insurance down your throat. I declined since my credit card has rental protection but the guy kept insisting that I NEEDED it. If I ever go back I seriously hope I don’t deal with the same guyReviewed 20 Jun. 2023
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6.0
Pick up processReviewed 18 Jun. 2023
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