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Reviews for Alamo in El Paso

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10.0

Everything went perfectly!Pros:Both pick up AND drop off were super fast and everyone was extremely friendly. Keep up the great work!Cons:n/aReviewed 19 Apr. 2017

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10.0

Very good experiencePros:The staff in the pickup and return area is very courteous and helpful. The car was exceptionally clean.Cons:Telephone service, needs work. Customer support is obviously farmed out overseas and if the problem isn't in their book they simply keep repeating what's in front of them. In 4 attempts over 3 hours no one at the rental desk in the airport (ELP) ever answered the phone.Reviewed 1 Mar. 2017

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5.6

Not recommendedPros:Picking up from DFW was the best experience I had, honestly the only reason why they get 3 stars & not just 1. Took about 10 min tops & customer service was excellent!Cons:Dropping off in El Paso was easy & efficient but picking up another car 4 days later was a nightmare. Took over 40 min just at the desk (there were 2 people ahead of me). Once we were in the parking lot to pick up the car, there was only one person working outside, but he was too busy on a personal call to help us. When he finally came over to tell us which car we could take, he didn't get off the phone, & just said, you can take that one, & went back into his booth, still on his cell phone, while we waited for him to let us out at the exit, which he walked to a couple minutes later, still on his phone. We were the only ones there! The car didn't have any windshield wiper fluid & the remote didn't work. My card was charged 2 separate amounts that didn't add up to the total on my receipt, it was for almost $30 more, & after being reimbursed for some of the inconveniences, the second amount is still on hold almost 2 weeks later & when I call Alamo, I keep getting different answers as to why, including, we don't show anything on hold, we show the transaction complete & there's nothing they can do except wait a few weeks & see if that amount is still on hold. DONT EVER RENT A CAR from the EL PASO LOCATION!Reviewed 8 Jan. 2017

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9.6

fast drop off, no hasslesPros:I loved the service, really friendly. they let me choose the car on the fly. no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.Reviewed 5 Jan. 2017

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6.0

Extra hour? Unfair...Pros:The car was new and perfectCons:I used the car exactly 24 hours but since the drop off city has an hour ahead in the time they charged me $38 additional to my bill. I paid because of my rush to take my flight but I don't think this is correct.Reviewed 29 Dec. 2016

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10.0

Pros:Good service, quick and easy pick up and drop off.Cons:Cost of rental was higher than preferred but lower than competitors.Reviewed 4 Dec. 2016

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10.0

Pros:The truck drove smooth it was a comfortable ride.Reviewed 30 Nov. 2016

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9.6

Free upgrade, surprisingly good gas mileagePros:I got a free upgrade to a Nissan Rogue on a one-way rental from Denver to El Paso. The vehicle was new, clean and had no issues whatsoever. The staff in both cities were friendly, helpful and knowledgeable.Cons:I don't have much to complain about, other than to say it was not the cheapest rental car experience I have had.Reviewed 15 Nov. 2016

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10.0

Great carPros:The car, stereo system, seatsReviewed 13 Sep. 2016

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10.0

Easy processPros:Very friendly and courtisiuos personal. Really easy and quickly processReviewed 13 Jun. 2016

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7.2

Middle of the road.Pros:For your money alamo has comfortable cars that function. Car was a Chrysler 200 and it drove decent with decent mileage for gas.Cons:The car was very stained. Drivers seat had a sweat stain from the previous drivers backside. There were numerous stains from who knows what all over the headrests seats and doors. The car had 27,000 miles on it and it showed. At least they didn't charge me full price.Reviewed 7 Jun. 2016

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8.4

Not what I would consider full size car.Cons:The car. Not a true full dize. Expensive for what it was.Reviewed 18 Apr. 2016

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• Has the Alamo rental car policy in El Paso changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Alamo will continually update its policies accordingly. Please contact Alamo directly for the latest information. You can find up-to-date information on the coronavirus response of Alamo here: Coronavirus (COVID-19) update from Alamo

• What is the most popular rental car from Alamo in El Paso?

  Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type from Alamo in El Paso.

• How many car rental locations does Alamo have in El Paso?

  Alamo has 1 rental location in El Paso. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: El Paso airport (ELP)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from El Paso airport (ELP)?

  Yes