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10.0
Hertz did a good job helping me move the reso to the airportReviewed 19 Mar. 2023
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2.0
No refund for partial return. I am aware of the non-refundable statement for cancellation but this was not a cancellation. It was an early return. I picked up the car on time but needed to early return but neither Kayak nor Hertz would work with me to get a partial return. Therefore, I forfeited over $400. I will never use Kayak nor hertz again.Reviewed 11 Mar. 2023
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6.0
No issue other than long wait in line to get car. It took over an hourReviewed 22 Feb. 2023
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8.0
first ime in toyota corolla over long distance. excellent fuel mileage but ride quality destroyed my back for 2 days after tripReviewed 10 Jan. 2023
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2.0
The car rental ended up being off-site from the airport, and they didn't have a shuttle. I had to get a surprisingly expensive uber to get to the car pick up, and it wasted time as well as money. I later called to figure out if I could drop the car off late and drop it off at the airport hertz. I was told yes to both, but I had to make several calls to find out because the off-site hertz was closed. When I dropped it off at the airport, they charged me again for a drop-off site change.Reviewed 14 Nov. 2022
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2.0
No cars available. I was stuck with no car.Reviewed 23 Sep. 2022
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10.0
Very personable and accommodating, and very quick no long waitReviewed 6 Mar. 2022
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8.0
I was upgraded for the same price.Reviewed 18 Feb. 2022
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4.0
I thought this car was at the airport or available by shuttle but it was about a mile from the airport. The people at Hertz were not very helpful and because I booked through third party they had very little information. There was no wiper fluid in the car so I had to buy some. Also, it snowed 3 inches but there was no ice scraper in the carReviewed 5 Feb. 2022
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10.0
Friendly, helpful and way less crowded than airport location rental agencies.Reviewed 25 Jan. 2022
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10.0
This El Paso location is about a 5 minute drive from the airport, but totally worth the effort to get there. We completely avoided the long line at the Hertz in the airport and were in and out within 15 minutes with our car. The staff were very friendly and efficient. This was by far the smoothest rental car experience I've ever had.Reviewed 30 Nov. 2021
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4.0
full answers to my questions. not trying to charge me for gas when she gave to me with 1/2 tank and I returned it with 1/2 tank. charging for roadside assistance when I told her I already had AAAReviewed 15 Nov. 2021
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