Find reviews that mention:
8.0
The charges agreed on online, didn’t reflect the final price… one way drop off was purchased and an additional fee was charged when picking up. I was also forced to take the minimum insurance, even though I have my own insurance!Reviewed 25 Jan. 2022
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2.0
Pros:The car was nice.Cons:The price was lied about and falsely advertised. The vehicle needed service the next day. The men were rude.Reviewed 12 Jun. 2021
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2.0
Pros:Nothing. This was so terribleCons:They didn't have a car and told me to bad. UnbelievableReviewed 10 May 2021
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2.0
Cons:We got there and they said they had no cars despite the fact we reserved one. Ended up not being able to rent a car at all in TulumReviewed 9 May 2021
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2.0
Pros:NothingCons:When got there they said that there is no car available and that was it. No other option. So no need for extra words. Total rubish. Thank you.Reviewed 6 May 2021
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2.0
Pros:Nothing.Cons:You had no cars! I waited two days before taking a taxi to playa where I got a car immediately. It was literally faster to take a taxi to playa, rent a car, and drive back. Terrible experience.Reviewed 3 May 2021
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2.0
Cons:They did nit have any cars. I waited two days before taking a taxi to playa del Carmen where I got a car immediately with no trouble.Reviewed 3 May 2021
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2.0
Pros:Staff were fast with paper work.Cons:Could have checked battery, which turned out to be dead. Called them to jump start jeep and left us with jumper cables instead of new car and refund.Reviewed 2 May 2021
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2.0
Cons:It was like a Seinfeld episode we made the reservation and we went there and they had no freaking car. We spend $50 in cab fare round trip to have no freaking car! DisasterReviewed 9 Feb. 2021
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2.0
Cons:I arrived at Alamo to pick up a car I had reserved for 9am. I was told that there was no car available until several hours later and that would depend on if someone returned their rental on time. When I stated that I had a reservation for 9am, the staff member replied, "just because you have a reservation doesn't mean that there will be a car." I'm pretty sure that's actually exactly what it should mean. Save yourself the hassle and avoid Alamo in Tulum.Reviewed 15 Dec. 2020
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4.8
Pros:The car was goodCons:The staff forced be to pay extra fees and threatened meReviewed 17 Dec. 2019
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7.2
Pros:The car was in excellent condition.Cons:There were many hidden fees, including insurance and adding an extra driver. I wish the fees were more upfront. I was quoted 20 but ended up spending closer to 80 for 1 day. They didn't even tell me that it would cost me for an extra driver. I was just charged for it.Reviewed 14 Oct. 2019
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