"ed off or plugged in when I got it."(in 1763 reviews)
" during drop off was very poor"(in 163 reviews)
Reviews
Overall Rating8.3 Very goodBased on 55 reviews
Cleanliness
8.5
Comfort
8.3
Overall
8.2
Pick-up/Drop-off
8.3
Value for money
8.1
Recent reviews
Traveler rating
16
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Find reviews that mention:
10.0
Pros:The staff was very friendly and it was a smooth process for both pickup and drop off.Reviewed 24 May 2021
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10.0
Pros:Very friendly and the pick prices was completely painless.Cons:Zero complaints.Reviewed 8 May 2021
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4.0
Cons:Car was dirty, chip bags and crumbs, clothes in backseat from previous passengers. Was given one price online for insurance and another (higher) at pick up. Pick up and drop off were both quick and easy otherwiseReviewed 15 Mar. 2021
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10.0
Cons:Car was not cleaned off or plugged in when I got it. Would have been nice for someone to have knocked off the snow and at least plugged it in during the winter temps.Reviewed 29 Dec. 2020
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10.0
Pros:Easy drop off, free upgrade, and friendly staffReviewed 25 Sep. 2020
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10.0
Pros:Pick up and drop off were quick and convenient. It was a quick walk to the lot.Cons:We liked the Honda CRV but the gas tank was small (12 gallons) for the amount of driving we did. We were stopping almost daily to fill up and in Alaska that requires some planning.Reviewed 12 Jul. 2020
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8.4
Pros:Staff friendly, drop off easyCons:Had to go out to the lot, do my own look over of the vehicle and then go all the way back to the terminal to turn in the existing damage sheet. Very annoying. Should have given me something that shows existing damage and to only come back if there is something additional. Or gone out with a worker.Reviewed 30 Jun. 2020
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10.0
Pros:Very friendly and helpful. Enjoyed the free upgrade.Cons:Not sure.Excellent service,valueReviewed 9 May 2020
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10.0
Cons:Don't make it to Fairbanks but I sure it will be goodReviewed 17 Feb. 2020
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10.0
Pros:Karen at the Avis desk in Fairbanks, Alaska was just phenomenal, we got to talk for a bit and the was the nicest. My rental was originally for 1 day, so the next I called to extend my rental and she totally remembered who I was, and again, so nice to talk to her.Cons:Well, the gas tank was showing "full" but after driving only a few miles the tank went down, so it wasn't properly filled up, that's the only negative thing from my rental experience, but overall, it was great!Reviewed 20 Dec. 2019
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9.2
Pros:Got an upgrade as a really good price when I got to the counter, and after 18inches of snow I was really glad I did.Cons:The seats were very stained but it was fine.Reviewed 16 Oct. 2019
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7.6
Cons:Custom serviceReviewed 11 Aug. 2019
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