10.0
All went well.Reviewed 19 Aug. 2023
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2.0
Incredibly long line to pickup. Cheated by a flat fee fuel charge when I showed a fuel receipt on drop off. Will not use them again.Reviewed 23 May 2023
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8.0
More clear instructions on finding the car inthe Avis parking lot. Otherwise the service was great. Car was greatReviewed 18 Feb. 2023
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10.0
Loved my Ford Focus! So fun to drive! Easy pick up and drop off!Reviewed 7 Nov. 2022
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4.0
I put in an order for a pickup at LAX, but when I arrived at LAX the rep told me my reservation was for a different office and charged me double of what I was quoted online. Afterwhich when I returned the car, the shuttle bus driver took everyone's Airline stop, but somehow managed to forget my stop and took me back to the Avis Car Pickup point - making me late. After I asked him why he didn't stop at my stop, he apologized for forgetting. He drove me back over to the Airport, but then dropped me off at the wrong terminal, so I had to run about a half a mile to the correct terminal. Just absolutely poor service!Reviewed 16 Oct. 2022
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2.0
Would have communicated better to let the person know that there isn’t a car available because I had to take an Uber there from my hotel which cost me 48 dollars and to find out that they where sold out. So I had no choice but to Uber back which cost another 48 dollars. Availability should be confirmed between both parties and not make the customer go through the frustration of going down there spending a whole lot of money only to find out that there isn’t car available? Would have been okay with any 🤬car!!!Reviewed 10 Oct. 2022
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6.0
A mixed experience where the staff was very good but the cars weren't: We took 3 contracts for a total period of nearly 7 weeks in 2 different vehicles. Both vehicles were delivered not washed, windshield were both smeared and had poor visibility especially at night. Both vehicles were COMPETENTLY empty of WINDSHIELD WASHER. One vehicle has a leak and air pressure constantly low within 3 days of driving.Reviewed 1 Jun. 2022
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4.0
Long line, took quite a while to get the car. Despite having a reservation, the staff seemed surprised to need to find a car for me.Reviewed 6 Dec. 2021
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6.0
Went to pickup up van 🚐 (12 passengers) at 10am like I had reserved, but they didn’t had any, they offer a mini van, need a van so they said either I go pick it up in OC (30 mile drive) or they go get it but I would have to wait 2 more hours. Got out of there at 12:35pm… reservation is not guaranteed.Reviewed 26 Oct. 2021
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1.9
First off no one said anything about a credit card needed to be present. Then, on the AVIS website it states that if a person does not have a credit card they need to meet requirements such as over 25 years old, run a credit check, and $350 on hold. So all requirements were met and then Avis worked came up with something else saying that we don’t have a round trip ticket. What does that have to do with anything. Horrible experience. Imagine being stuck in the middle of no where with your 6 year old daughter with no car no hotel. I will never give Avis my business again. Or even attempt to!Reviewed 26 Sep. 2021
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1.9
I didn’t like anything they wouldn’t let me get my car.Reviewed 30 Aug. 2021
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5.9
Good customer service at pick-up/drop-off. The car was in fair condition; the motor kept feeling as if it were about to stall at stepping off the accelerator and/or stepping on the brake, it did not seem clean, it was not equivalent to a Nissan Maxima (it was a Kia Optima).Reviewed 19 Aug. 2021
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