8.0
I prepaid for the weekly rate but was charged extra because I didn't notify them I kept the car the full 7 days instead of 6 days.Reviewed 12 Oct. 2022
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2.0
My car rental had a cigarette smell that made my head hurt and my kids kept complaining of the smell bad experienceReviewed 22 Dec. 2021
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10.0
Pros:The lady who helped was very nice. The car type I rented was not available and ready upon arrival, but she was able to provide a comp upgrade for the inconvenience.Cons:Pretty long want times to actually get the car, but the agent was by herself do all she could and keeping me up to date, so I gave her the benefit of the doubt.Reviewed 25 Jul. 2018
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10.0
Great Customer ServicePros:People are friendly.Reviewed 26 Apr. 2018
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10.0
Easy and fast service. Great car.Pros:We received a Hybrid car which was fabulous for driving around LA!Reviewed 8 Apr. 2018
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8.8
Cons:Would like to get immediately the confirmation for getting back the 200$ depositReviewed 19 Mar. 2018
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2.0
Deceptive Toll ProgramCons:I was told about Plate Pass, which allows drivers to use electronic toll. I was never told that one of the only roads in the US not covered was right outside the Long Beach Airport. After Hertz had their way with me I ended up having to pay 60 dollars for a 0.25 cent toll. Fraudulent marketing, negligent customer disclosure, and bad service on the backend. After many years with Hertz I am calling it quits.Reviewed 23 Feb. 2018
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10.0
Excellent customer service and a good valuePros:I have rented many cars at LGB airport. This experience with Hertz was the best I've ever had anywhere. Ebony is the reason. She welcomed me with a big smile. Throughout the check out, she was both very professional and friendly. She took the time to explain everything and asked if I had questions. How refreshing in this day and age. The car was great, and the car return was easy.Reviewed 9 Jan. 2018
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6.0
Watch the tollsPros:The car was absolutely fine and as expected.Cons:Hertz neglected to discuss tolls with us. We took a toll road, and did not have an option to pay cash or a transponder. We tried to pay it online but were told we would have to pay it through Hertz. When I called Hertz they were completely unhelpful, and when we dropped off the car we found out we would have to pay a $25 penalty on top of the toll. They claim they have no responsibility for this, but that's ridiculous. This may just be an issue with staff at Long Beach airport, but I was pretty frustrated and angry.Reviewed 1 Jan. 2018
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7.2
Good value for the money, but no option for hands free callingPros:Pickup and drop off was easy. Agents were friendly.Cons:The car wasn't very clean and I was shocked that there was no blue tooth option or any way for hands free calling.Reviewed 27 Nov. 2017
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8.0
Easy experiencePros:Very nice lady at the counter. No line. Quick checkout. Not too much upselling. Know that's their job though, she read me well. Made the offer but didn't over-push it.Cons:By no fault of the attendant, I'm always surprised no one makes it a point to make it easy to manage tolls easily. I always remember that once I'm in the car and it's too late to go back.Reviewed 19 Nov. 2017
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9.2
Pros:Easy pick up and drop off. Clean car!Cons:Nissan Versa's drive a little weak.Reviewed 6 Nov. 2017
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