Book Avis car rentals in Memphis

Reviews for Avis in Memphis

Recent reviews

Traveler rating

Wonderful

9

Very good

3

Good

1

Okay

4

Fair

0

Mediocre

0

Poor

17

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car was cleanpick up and drop

4.0

Had a hard time getting my vehicle. Had to go to two locations and call main office to get itReviewed 21 Mar. 2023

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2.0

They did not have a car despite a confirmed reservation. Basically said tough luck and could have cared a less about their incompetence.Reviewed 16 Mar. 2023

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4.0

The car was dirty and smelled like smoke.Reviewed 24 Jan. 2023

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2.0

I have been trying to rent a car with Avis for over a month. They wait until I get a ride two hours away and then call me at the last minute, or not at all, and tell me that they do not have any available cars. This has happened to me 11 times now. Due to this, I received a coupon from Customer Service for 4 Days Free Rental and the Store Manager at the Collierville location lied to me about having cars, and the total that she was running my card for. Then told me she could not rent to me because my credit card declined, even though I called my Credit Card company and cleared up the issue. She said that it was company policy that they were not allowed to run a card twice; which is a lie. They ran another customer's card 5 times while I was standing there. She also called another location, trying to pass me off to them, and told the manager there that she could not run my card again because it would mess up my coupon, not because it was company policy that they could not run the card twice. She knew this was a lie. All of this was heard by my credit card company on a recorded line.Reviewed 13 Sep. 2022

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10.0

The in person service was great, but the phone service trying to get the car was awful. Ended up having to spend an additional day in town because of it. The place I was the originally pick up the car was CLOSED. Always closed on Sundays! When I called I was sent to a second location, and they were out of cars! Said that all the places in the area (at 11am) were out of cars. Even though I had reserved one. Finally got a car the next day from a very nice woman at the original location I was supposed to pick up from. Car was fine, but very dirty and trashed on the inside. Wouldn’t book again.Reviewed 23 Aug. 2022

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2.0

I never got the car, because when I arrived in Memphis I was informed they were sold out. ridiculous.Reviewed 25 Jul. 2022

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2.0

When we arrived at the Memphis Airport at 0900 with a reservation, we expected to get a vehicle fairly quick. However we ended up waiting for 1 hour and 45 minutes. The lady working appeared to be disinterested with anyones concerns and refused to offer any help. In the meantime I walked to the second floor and saw several vehicles available that were being held for Avis Preferred and were still in the lot when we finally received our car almost two hours later.Reviewed 17 Jul. 2022

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2.0

We arrived at 7:00 to pick up a car we reserved at Memphis airport. When we arrived we were told (unapologetically) that there were no cars available, that there was a waitlist 20 families long and that we would get a car as each car came in and they worked down the waitlist. They were flippant about the fact that there were no cars available and when I asked why, her comment was, “they overbook”. We waited about 1.5 hours for a car. We ran into a family that got there around 7:45 and they had the unfortunate luck to not get a car till midnight. Apparently, people that came in after them were turned away at night, carless. Shame on Avis for overbooking!Reviewed 22 May 2022

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2.0

There was no agent at the offiice! I called the Avis 800 number 6 times and was on hold for 1.5 hours total. They repeatedly lied to me. I never got a car! I was furiousReviewed 21 May 2022

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10.0

Agent was very friendly, recognizing this was my first car rental and guiding me through it.Reviewed 18 May 2022

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2.0

It was nothing that I like you guys canceled my car and I was stuck in another state without a carReviewed 17 May 2022

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6.0

The rental was extended and then it became very pricey.Reviewed 17 May 2022

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• Has the Avis rental car policy in Memphis changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Avis will continually update its policies accordingly. Please contact Avis directly for the latest information. You can find up-to-date information on the coronavirus response of Avis here: Coronavirus (COVID-19) update from Avis

• What is the most popular rental car from Avis in Memphis?

  Premium (Chevrolet Suburban or similar) is the most frequently booked rental car type from Avis in Memphis.

• How many car rental locations does Avis have in Memphis?

  Avis has 5 rental locations in Memphis. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Memphis airport (MEM)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Memphis airport (MEM)?

  Yes