Book Hertz car rentals in Memphis

Reviews for Hertz in Memphis

Recent reviews

Traveler rating

Wonderful

14

Very good

9

Good

3

Okay

12

Fair

3

Mediocre

0

Poor

58

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car was cleanwrong location

car availablefriendly staff

pick up the carcredit card

rented a carnever rent

location was closed

2.0

When we arrived to pick up the car, after waiting in the queue for 30 minutes were told that they didn't have one available. The lady at the desk said that we could try the airport office which would require us to book a second taxi. I asked if she could phone them first to check if they had a car available she advised that there was no point as they would be busy so wouldn't answer the phone anway. Being stranded we took the second taxi to the airport where the Hertz desk was not busy at all , theren was nobody queueing at all. I explained the situation to the lady at the desk who could not have been less interested or helpful. She simply gave me the customer service number to ring to change the booking, she also declined my request to call for me.. I phoned the customer service number and got recored message advising that there would be a 10 minute with time. After 30 minutes my wife asked the still not busy lady if there she could help, met with the same complete indifference. After a further 20 minutes we decided to get a car from Avis. This is not the first time that Hertz have let us down on this trip. On a previous rental a metal cover under the car came loose and ws noisily dragging on the ground. We.phone the assistance number and were told that someone would be with us in 2 hours. After 3 hours when I called again I was told that nobody was coming and nor would they be as they had nobody covering the area we were in. By this time shops and garages were shut so we had to stay in a nearby motel and then bought some cable ties in the morning and crawled under the car myself to effect an emergency repair. The service and care we have received from Hertz has been th worst of any company of any kind that I have ever dealt with and the staff at the 2 Memphis offices the lest helpful and interested of any front desk staff I have ever come across.Reviewed 14 Jul 2024

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10.0

GreatReviewed 12 Jul 2024

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2.0

Wrong car. Car had no a/c.Reviewed 13 May 2024

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2.0

Horrible experience....location was closed at designated pick up time. Called and was told our charge would be refunded...have not seen the refund yet.Reviewed 7 Mar 2024

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2.0

I showed up to pock up my prepaid car on Monday night and was informed that Hertz was sold out. Even though I had already paid, I did not get my car. I had to get a hotel room and come back mid morning Tursday Shame on HertzReviewed 16 Nov 2023

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2.0

I typed in Memphis airport and Kayak recommended the managers EV special… not even at the airport but 4 miles away at a hertz location without a key drop box so that I was forced to return the vehicle to the airport.Reviewed 14 Nov 2023

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2.0

up charged !!!!!!200 bucksReviewed 17 Oct 2023

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6.0

the pick-up process was not seamless.Reviewed 27 Sep 2023

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2.0

The location I reserved my car from was closed due to a "computer issue" and when I tried to switch the reservation to the Memphis airport the price doubled. I did not rent a car from Hertz and will not do so in the future.Reviewed 26 Sep 2023

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10.0

Girls at the Memphis off were so awesome.Reviewed 21 Nov 2022

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2.0

Really frustrating. They would not honor the reservation made through kayak because it was made the same day and dropped off in another city (all of which was stated in the confirmed reservation). We had to find a rental with another company. They were completely unhelpful!Reviewed 14 Nov 2022

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8.0

Pickup took too long and was told once I checked in it would be an hour before a car was available. It only took 15 minutes. Dropoff was simple and easy!Reviewed 14 Nov 2022

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• Where can I pick up Hertz car rentals in Memphis?

  If you're flying into Memphis International Airport (MEM), you can find an on-site Hertz rental counter where you can pick up your Memphis rental vehicle. Other than at the airport, there are two other Hertz branches in town. One of them is the most popular, the agency on Getwell, and the other is located in the eastern half of the city at 7438 Sonic Drive.

• Do I have to pay anything to join the Hertz rewards program?

  It does not cost anything to sign up to become a Hertz Gold Plus rewards member. As a Hertz Gold Plus member, you can enjoy immediate benefits on your Memphis rental, such as skipping the line at the car rental agency location. You can also build up points each time you rent, which can contribute to free rental days as well as free upgrades. If you sign up when you pick up your Memphis rental, you can start enjoying the benefits immediately.

• Can I choose the model and brand of Hertz car rentals in Memphis?

  When you book Hertz car rentals in Memphis through KAYAK, you can select the brand and the model of car that you would like to rent. However, when you arrive at the pickup location in Memphis, they might not have the precise vehicle that you chose on your reservation. If this happens, Hertz team members will work their hardest to try to find you a comparable rental car. They will try to match the brand as well as find as similar a model as possible.

• What is the most popular rental car from Hertz in Memphis?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Hertz in Memphis.

• How many car rental locations does Hertz have in Memphis?

  Hertz has 6 rental locations in Memphis. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Memphis airport (MEM)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Memphis airport (MEM)?

  Yes