Pick-up location | Memphis |
---|---|
Car types | Compact, Compact SUV, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Standard, Standard SUV, Supplier choice |
Rental locations | 31 |
Airport locations | 11 |
Popular agencies | Dollar, Thrifty, Hertz, Avis, Budget |
Economy | C$ 98/day |
Compact | C$ 64/day |
Intermediate | C$ 86/day |
Standard | C$ 61/day |
Full-size | C$ 88/day |
Full-size SUV | C$ 162/day |
Luxury | C$ 120/day |
Supplier choice | C$ 84/day |
Intermediate SUV | C$ 92/day |
Compact SUV | C$ 93/day |
Standard SUV | C$ 105/day |
8 locations in Memphis
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4.0 Mediocre
Jan. 2021
Pros:
Very nice staff. Very professional.Cons:
poor performance and high mileage in car. both cars had problems and had to return the first car due to engine light coming on and second car the breaks went out.10.0 Wonderful
Jan. 2021
Pros:
Staff was friendly even though he was super busy. Car was clean and nice- almost new. Check car back in was very easy and fastCons:
Has to wait a little longer to get the rental once I arrived but not unreasonable long I guess10.0 Wonderful
Dec. 2020
Pros:
Blake was awesome!Cons:
nothing, it was great2.0 Poor
Dec. 2020
Cons:
Not going through enterprise or local offices. I’ll stick with the airport from now on and never ever use enterprise.10.0 Wonderful
Nov. 2020
Pros:
Staff was great.Cons:
Have more cars available.6.8 Okay
Oct. 2020
Pros:
Bro I found a strangers loaded gun in my car how are they not gonna refund me for that?! Like, how can you be COVID-clean and not find the handgun someone left in the centre console???Cons:
Less loaded firearms.One location in Memphis
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6.0 Okay
Mar. 2023
4.0 Mediocre
Mar. 2021
Cons:
The car smell like tabaco or weed10.0 Wonderful
Oct. 2020
Pros:
Very Clean And Very Up To Date Meaning New Vehicle And Very Safe .Cons:
All good Very nice8.0 Very good
Aug. 2020
Pros:
Yes. They were backed up but accommodated as quickly as they couldCons:
Be better about mask useage. Both wearing them and wearing them properly.10.0 Wonderful
Aug. 2020
Pros:
Staff at pick up and at drop were very helpful.Cons:
Nothing.6.8 Okay
Aug. 2020
Pros:
Easy drop off, alamo on the phone was super helpfulCons:
Customer service at Memphis Airport Alamo was horrendous on pick up day. Rude agents, unable to answer simple questions. No one wearing masks. Instead of being helpful or understanding, they were rude and demeaning.5 locations in Memphis
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6.0 Okay
May 2021
Cons:
It was ok but they ran out of cars down town avis but i was compensated for atruck but every they were nice at the counter great hospitality kept at same price so things were good4.0 Mediocre
Apr. 2021
Pros:
Drop offCons:
The car that I picked up in Memphis was filthy. It smelled and clearly hasn’t been cleaned, never mind sanitized and during a pandemic. I only noticed the extent of the dirty condition after my departure from the airport.10.0 Wonderful
Apr. 2021
Pros:
It was a very easy car rental. As soon as I walked up to the Avis rental agent she asked for my last name, took my I'd and credit card and I signed the agreement via the terminal and I was able to quickly leave. The car was very clean and very comfortable. It drove very well. Plus it was a nice looking car. Also the agent was very friendly.Cons:
They switched the type of car I had agreed to when I made the reservation. At first it was a Galant but they changed it to an eclipse although I liked the eclipse better. It was a small SUV. Since I had a one way they said the Galant wasnt available for a one way rental. I was surprised they held an extra $150.00 on my credit card in addition to the rental price until I brought the car back on time which I did. I don't remember seeing the hold fee at the time the reservation was made. After I returned the car I remember hearing the agent say it would take several days for the hold fee to drop off. The vehicle had these very dark smudges around the back. It was dimly lit in the garage where I took possession of the car. So when I drove out I stopped and took a video of the car and photos. I did this to make sure I was protected and that they would not claim that I had committed any damage that was on the car before I took possession. It appeared that at some point someone had black duck tape around the back because I could see where large pieces of tape had been peeled off but this thick sticky residue remained. It didnt bother me because the car still drove fine but I sent a photo to Avis Facebook messenger with my confirmation number to let them see it. Regular washing would not take that off. Maybe a special type of chemical could remove it. The car had been washed but the tape residue was still there and very noticeable. Last, I picked up the car at the Memphis International Airport. I should have been informed that I go the 1st floor, instead of the 2nd floor, to process the rental because the 2nd floor is only for people with an Avis Preferred account. After the paperwork is processed on the 1st floor, I then had to go to the 3rd floor where the vehicles were kept to get the car.8.0 Very good
Mar. 2021
Pros:
The staff was super friendly!!Cons:
More car options. The airport location was sold out due to spring break, so we had to Uber 30min away to rent a car.2.0 Poor
Mar. 2021
Pros:
ABSOLUTELY NOTHINGCons:
Staff was rude and disrespectful... Car was reserved and when I proceeded upstairs to retrieve someone was loading their luggage in it. Charges were added to the change in reservation that were not added downstairs on the original.8.0 Very good
Dec. 2020
Pros:
Ease of accessCons:
Upon drop off there was no one around to explain what to do. Just made assumption we were to leave keys in car.One location in Memphis
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7.9 Good
Jun. 2021
2.0 Poor
May 2021
Pros:
NothingCons:
They closed at 10. People were there who said they left office at 8:30. Left everyone stranded.8.0 Very good
May 2021
Pros:
Car was solid and comfortable.Cons:
Tire pressure, windshield fluid, radiator fluid and working radio. Picking up in Memphis was not a pleasant experience.4.0 Mediocre
Apr. 2021
Pros:
The drop off was easyCons:
The pick up was horrible.2.0 Poor
Mar. 2021
Pros:
nothingCons:
not surprising customers with a $150 interior cleaning charge2.0 Poor
Mar. 2021
Pros:
NothingCons:
The staff, pickup experience5 locations in Memphis
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10.0 Wonderful
Nov. 2022
2.0 Poor
Nov. 2022
8.0 Very good
Nov. 2022
8.0 Very good
Oct. 2022
2.0 Poor
Jan. 2022
10.0 Wonderful
Jan. 2022
5 locations in Memphis
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10.0 Wonderful
Oct. 2022
10.0 Wonderful
Oct. 2022
2.0 Poor
May 2021
Pros:
Staff are unfriendly. The pick-up is inconvenient and disorganized. There is garbage and standing water all over the parking garage and car rental area. We didn't get the car we booked. We had no assistance with our child seat. The car we picked up was dirty and not in great shape. The overall pick up experience took more than an hour. I hate you all.Cons:
Y'all need to up your game. You should be ashamed of the way these businesses are ran.4.0 Mediocre
Apr. 2021
Pros:
Car was nice! Which I suppose is the most important part. Clean, odor-free, got a size upgrade, which as a 6’3” man I appreciated. Drop-off was easy and the employee at the Jackson location couldn’t have been nicer.Cons:
It literally took longer for me to pick up my car in Memphis than my incoming flight from Atlanta took. It was well over an hour before keys were placed in my hands due to a slow moving line at the pickup counter (my representative was lovely, but had to constantly stop service to assist the other representative. Lovely gesture, slowed down service), and then once I got upstairs to the pickup counter, the crew in the garage could not have been any less helpful. My car was ready, but I had to wait another 30-45 minutes in the line just to be talked to to simply pick up my keys. I hate being that sort of Karen, but there is a line where the service becomes so terrible I can’t keep it to myself. Especially after having to travel last second for a family emergency, this lack of service and consideration for my time and business will keep me from booking Budget in the future unless it’s the only option available, especially at Memphis.6.0 Okay
Apr. 2021
Pros:
George was very friendly and efficient.Cons:
This location is only open 3 days a week and has 1 person working alone. Although he was able to do it all by himself, he needs help. The wait was long and no more cars were available by 10am. I had to go to a separate location to pick up a vehicle4.0 Mediocre
Feb. 2021
Pros:
Drop off was smooth other than the fact employee checked out customer who returned car after me first as he was more aggressive to the window.Cons:
Wait time for car, I reserved in advance, was well over an hour. Then desk staff asked me if I wanted to wait “ for my car” or take a mid size SUV upgrade. I asked if there was a charge, she said yes yet could not tell me how much til she ran my credit card. Then proceeded to tell me it was$11 more for the wkd, and at frustration to just get a car I agreed. My car was not an upgrade as I was to have an intermediate suv like “ a Nissan Rogue”. In fact I got a compact Nissan Kicks which my 6’5” passenger hardly fit. Just irritated that you charged ME extra, Gabe me a smaller car, and could do so because customers are already angry waiting for so long to get out of the airportOne location in Memphis
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9.2 Wonderful
Mar. 2020
Cons:
Could not find a Payless agent, Finally discovered Avis agents could help10.0 Wonderful
Jan. 2020
Pros:
Helpful staffCons:
The car itself had a trunk that did not open conventionally which was hard to figure out how to open without a google search6.8 Okay
Nov. 2019
Pros:
Staff was friendly, car was clean, everything worked.Cons:
1. No car was available when we arrived, in spite of my efforts earlier to ensure there would be. We were lucky that a car appeared within 20 mins. 2. The air pressure warning was on the entire 8 days. I added air to all tires but the warning persisted. 3. Too much time spent waiting for receipt to be printed upon our return. Avis doesn’t seem to try harder anymore.2.0 Poor
Jul. 2019
Pros:
absolutely nothingCons:
go with anyone else but them10.0 Wonderful
Mar. 2019
Pros:
Smooth, no problems.2.0 Poor
Jan. 2019
Pros:
Nothing. They are horrible.Cons:
When I arrived to pickup the car at 1pm on a Thursday there was no one at the counter and there had not been an attendant for some time. The rep from Avis at the next counter gave me the same deal since no one was working at Payless. Also, when I called to inquire about a baby car seat the automated phone system required that I provide an "Access Code", whatever that is, to complete the call and I was not able to get anyone on the phone to assist. I will never use this junk company again.One location in Memphis
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2.0 Poor
May 2021
Pros:
No staff was not friendly, Thirfty didn't have any cars/trucks available. Told us we could be put on a waiting list and sit and wait for someone to maybe return a vehicle. This is unacceptable for you to allow a reservation for a specific time and there be no cars available. There were a lot of customers up there waiting. We cancelled the reservation and went with another company.Cons:
Everything could have been better. I will never attempt to rent from them again. Horrible customer service. Horrible way of doing business. I will recommend them to anyone ever2.0 Poor
May 2021
Pros:
I made the reservation for the vehicle 2 months prior to the pick up date. When we arrived in Memphis Airport we were told there were no vehicles available. The Thrifty agent said they were cleaning vehicles when they came in and it would be approx 2-3 hours before a vehicle was available!! We waited almost 3 hours for a car!!!!! The Thrifty agent was completely matter of fact and didn't even apologize for the inconvenience. I will NEVER rent from this company again!Cons:
The entire experience!!!!!2.0 Poor
Apr. 2021
Pros:
the staff was friendly and accomodatingCons:
it was a 3 hour wait for a car. actually, they couldn't give us an actual time on how long it would be until our car was ready. the only good thing was that the lady working the counter allowed us to cancel our reservation without any questions asked (good on you, whoever you are!!). we went to another company and they told us that they do this ALL THE TIME4.0 Mediocre
Mar. 2021
Pros:
staff helpful as they could be this is the second time renting a car from thrifty in memphis both times average wait 1.5 hours to pickup. Overbooked, cars not cleaned and ready6.0 Okay
Feb. 2021
Pros:
Drop off was ok. The pickup attendant was rude.Cons:
Better customer service at pickup2.0 Poor
Jan. 2021
Cons:
How about been open! They aren’t open past 2 on Saturday. Unacceptable to rent not knowing these hours.One location in Memphis
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10.0 Wonderful
May 2019
Pros:
Super easy pickup and dropoff. Brand new vehicle.Cons:
Called a few days ahead to change my pickup to one hour earlier, but reservations told there was no availability and the price would change. When i arrived 30 minutes early anyway there were multiple vehicles available and the Memphis team were happy for me to drive off in one.One location in Memphis
One location in Memphis