4.0
The staff were pretty rude and behaved as though we were inconveniencing them when I asked for a receipt. Car was pretty worn but it got us around just fine. The reason for the review was really just about the staff specifically at check outReviewed 6 May 2023
review from![kayak]()
4.0
The check-in & drop-off process is a total cluster with zero organization or signage to let anyone, no matter what language, knows what to do. Taking 30+ minutes to pick up a car when I'm an Avis member is insulting. Last time in Puerto Vallarta I rented with Hertz & it was a quick & easy in & out process. Guess who I'll be using in the future in Puerto Vallarta? Definitely not Avis...Reviewed 25 Apr. 2023
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2.0
The insurance they tried to charge us was more than the rental rate for the car. We cancelled our reservation.Reviewed 5 Apr. 2023
review from![kayak]()
2.0
The service was incredibly slow. Pick up took over 30 minutes and drop off was longer. The price was quoted in Canadian dollars but charged in American. Overall, very dissatisfied.Reviewed 23 Mar. 2023
review from![kayak]()
2.0
I opted for the full coverage insurance and was told that the total would be $490. After returning the car, the total was $630. Not only was this place completely dishonest, they couldn't have been in any less of a hurry. Took us over an hour to get checked in and almost an hour to return the car.Reviewed 19 Mar. 2023
review from![kayak]()
8.0
Overall it was pretty easy. The guys that helped with the inspection and return were professional and friendly. The car was in ok condition, definitely a bit rough around the edges, but it functioned well; the cars do have a hard life down there with the rough roads. Overall an easy experience with no heavy upsell, which is always nice to avoid.Reviewed 21 Feb. 2023
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10.0
The only thing we didn't like is at checkout no paperwork is given. Instead, they check you out, say thank you and that follow-up will be done via email. Paperwork of expected charges would be comforting.Reviewed 17 Feb. 2023
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8.0
Junky carReviewed 5 Feb. 2023
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8.0
Good locationReviewed 22 Jan. 2023
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2.0
Beware of this scam company! They will try to cheat any way they can! Make sure to check if they give you the actual car that you paid insurance for (check the license plate that should be the same that’s on your rental agreement)! Go somewhere else to rent a car if you don’t want to get scammed!Reviewed 17 Jan. 2023
review from![kayak]()
10.0
Check in staff were awesome. Vehicle was dirty inside, clean on the out. Multiple dings and dents, but very drive-able. Would rent again.Reviewed 16 Sep. 2022
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