1.9
Complete rip off, do not use this rental company. They upcharged an 80% mandatory basic insurance to our original resevation and if we wanted any quality insurance for the vehicle the median mark up was 240% price incresase for the insurance alone. The door handles were held together with tape, the tire shoulders were bald and the windshield wipers fell apart after using them in the rainstorm we experieced. We were honestly lucky to have reached our destination. Budget's name took a serious hit from my consideration if their branches conduct business in this shady manner.Reviewed 29 Jul. 2021
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7.6
The insurance cost more than the rental!Pros:The car was fine and the people in the Puerto Vallarta office spoke English which was nice. It was nice to be able to pick up in Puerto Vallarta and drop off in Guadalajara.Cons:The one way fee of $200 seemed excessive but the fact that the mandatory insurance cost even more was totally unexpected. Although Mexican drivers are crazy so while expensive, the insurance is probably worth it if you get in an accident. It would have been nice to know the cost of the insurance ahead of time. It was unanticipated and cut into our budget.Reviewed 19 Apr. 2017
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3.2
Rip offCons:Didn't have the right car and then had to pay for the upgrade because the right car wasn't thereReviewed 13 Mar. 2017
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2.0
Rented the car for 5.00 per dayPros:When I got to budget they charged 48.00 for mandatory insurance while hassling us to look at time shares for a free car rental. Claimed the car rental was in airport but it was off sight.Reviewed 12 Jan. 2017
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2.0
NEVER Rent from Budget Puerto Vallarta - RIP OFF APros:Car was cleanCons:1. High-Pressure tactics about taking insurance... You are not obligated to take their insurance (Visa Cards often cover you), and they charge you 90% of the cost of the rental in INSURANCE - my car cost $200/day !!!!! It was just a VW Jetta.... 2. They refuse to rent you the car, unless you take the minimum insurance 3. They hold your CC hostage for many thousands of dollars, unless you take their insurance. 4. Rent from: Gecko or SIXT - honest and good people who INCLUDE the cost of the insurance in the price per day!!!Reviewed 9 Jan. 2017
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2.0
Horrible customer service and rates changedPros:The car was cleanCons:I was upset of the fact the rates went up from what I had reserved online to what I ended up paying. Horrible customer service in pick up. Will never use them again!Reviewed 7 Jan. 2017
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4.4
Misleading pricePros:The car itself was just fine.Cons:The actual pickup location added about 100% in extra taxes and fees from what was both advertised and reserved. It literally doubled the cost of the car. Very, very misleading.Reviewed 2 Jan. 2017
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4.0
No reason to use budgetPros:I thought I would like being with an international rental agency, but turns out they gouge you fire cash even when giving you a trickle vehicle.Cons:The price and the lies about our ability to find better. A 4 day rental cost $360 for a tiny Nissan Versa that hardly fit my family. For a Jetta from Gecko rental cars it a have been $200. They sold me hard and I was too tired to argue. Gecko, who we rented with later on, are a fantastic local company who price fairly, give you quality vehicles, and deserve your business. Never use budget or and of the on airport rentals.Reviewed 29 Dec. 2016
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