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10.0
Dina and her team was amazing. They advised me about their country and made recommendations that proved to be genius. Thanks you all!Reviewed 28 Sep. 2023
review from![kayak]()
2.0
I was charged an additional $500 for a “one way fee” however no one could explain to me why I was charged. It was not on my original receipt and the worker at the return desk could not explain it. I called customer service and was only refunded $300. No workers could explain why I was charged this fee. I would like an additional $200 refunded for this fee that could not be explained to me.Reviewed 28 Sep. 2023
review from![kayak]()
2.0
We were charged twice for the rental over what we agreed when I made the reservation.Reviewed 28 Sep. 2023
review from![kayak]()
10.0
Customer service was great and the process was fast. The car that I took had a problem with lights, I could hardly see at night. It needs to be serviced and I also pointed out to the customer service agent. The wipers need to be changed too as it was hard to see as if I was not driving a 4x4 truckReviewed 28 Sep. 2023
review from![kayak]()
8.0
The final invoice was more than 30% higher than the original quote due to all kinds of BS charges. The person at the AVIS desk was excellent and very helpful to all customers. Unfortunately, he was the only one at the desk and it took more than 30 minutes waiting in line. No more Avis for me if I can avoid them.Reviewed 28 Sep. 2023
review from![kayak]()
10.0
Avis service and staff were great, I would definitely go with Avis next timeReviewed 28 Sep. 2023
review from![kayak]()
8.0
Easy hire convenience. Thank you.Reviewed 28 Sep. 2023
review from![cheapflights]()
8.0
Smooth transfer at 2nd siteReviewed 27 Sep. 2023
review from![kayak]()
10.0
The agent at pick-up was a bit frazzled and overworked, but he was extremely helpful in making alterations to our trip and helping us get a better situation worked out. The folks at drop off were very kind and helpful as well. Good experience overall! Just hard to get over the massive price hike in all rental cars.Reviewed 27 Sep. 2023
review from![kayak]()
2.0
We were downgraded to a car we didn’t want. We reserved a Kia Soul but were given a Kia forte. The batteries in the key fob were drained and the key fob didn’t work. I had to manually lock and unlock doors. When we asked for a receipt when we returned the rental the representative at Avis was rude and unhelpful. I still don’t have a receipt for the rental.Reviewed 27 Sep. 2023
review from![kayak]()
6.0
Fine other than the fees were not disclosed on the website. My rental was $73 dollars with tax on the website. However, on pick up I was charged a mandatory $100 in added insurance. This should be fully disclosed. I would have arranged other transportation if I would have known the cost up front.Reviewed 27 Sep. 2023
review from![kayak]()
8.0
We booked a Rav 4 or similar but got a KIa Sportage which was very uncomfortable for long journeys. We wished we had booked a cheaper car and then seen what was available and upgraded as even though the Kia may be in the same group it was not an equivalent car in my opinion.Reviewed 27 Sep. 2023
review from![kayak]()