Pros: "Yes the crew was good"
Cons: "For me all was ok"
Pros: "Friendly crew, always on time"
Cons: "The food was very little, a cold sandwich."
Cons: "It was delayed and it did not have any entertainment, seats were uncomfortable"
Pros: "Seat comfortable. Staff accomodating"
Cons: "In flight entertainment"
Cons: "Entertainment options like a Movie"
Pros: "The crew treated me with disrespect, I ordered flight ticket with 2 bags deposit and 1 bag with me to the plane. one of my bags is a surfing board and it wasn’t written any where that it’s not like a regular bag. They charged me 150$ more for one way and they will charge me 150$ more on the way back"
Cons: "I paid on bringing my surf board like a flight ticket for a person with 2 bags! It’s unbelievable and unfair to put me in this situation! I hope that you will do something about that so I won’t need to pay again on150$ for my surfboard."
Pros: "The crew was friendly and professional. Boarding was smooth."
Cons: "The only entertainment option is the mini screen every three rows."
Pros: "The information provided prior to the flight and online booking experience."
Cons: "Rude flight attendants Rude gate / entry attendants No tvs in the seats. I am vegetarian and was not given a vegetarian option! Very Inconsiderate of this airline."
Pros: "Excellent flight. So fast"
Cons: "There should be tv screens on each chair and the choice to choose what we want to watch."
Pros: "Crew was great and boarding easy"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "Food was good in Business class. Very friendly crew"
Cons: "Counter at LAX a little crowded"
Cons: "No complaints"
Pros: "Crew was nice"
Cons: "I almost lost my fight cause they change the gate and did not alert or announce it.this has happened numerous ti.e with copa airline and because of that I dont think I will be using them anymore"
Cons: "I was promised an emergency exit seat and... I got the row after the exit row... most annoying."
Pros: "They serve a meal on most flights."
Cons: "When something goes wrong, like when our flight was oversold, the customer service is deplorable at best."
Pros: "-crew was very friendly -flight was on time -clean airline"
Pros: "Pilot and updates Service quality"
Cons: "Pillows and blankets in business class"
Pros: "Entretenimento, tripulação cordial e malas chegaram corretamente."
Cons: "O raio-x antes do embarque foi muito tumultuado. A comida não estava muito boa e como sentamos no final só sobrou uma opção. Não tinha cobertor para todos e nem travesseiro."
Pros: "Both their kindness and generosity."
Pros: "Staff was friendly Two meals were served and two choices were offered. Wine and alcohol were free. We each checked a bag with no extra fees. Flight to Panama was comfortable."
Cons: "Flight from Panama was a smaller plane with not much leg room. No real options for entertainment and the sound was not good."
Pros: "The staff are very friendly"
Cons: "Be late to my next connection"
Pros: "Very Punctual"
Cons: "No entertainment on board. The food was TERRIBLE!!! Beverages were OK"
Pros: "The food and the first class seating"
Cons: "My luggage was lost"
Pros: "The legroom on Copa in economy is outstanding and worth the few sacrifices listed in the dislikes. Crew is friendly http://www.etbtravelphotography.com/whytoflycopaairlines"
Cons: "In economy no charging station and onlyonemobie on drop down TVs. Glad my flight was only 6 hours as I ran out of reading material and computer as almost dead."
Pros: "Staff was very polite and courteous. Plane was comfortable."
Pros: "Love the crew."
Cons: "Apparently there’s no way of actually securing a seat because they don’t have some, sort of system for it? At least that’s what I was told. I got on last and my seat had been taken. BUT the crew were very helpful and reseated me with an aisle seat like I’d wanted. So really, not a complaint but a thanks for making sure I was taken care of."
Pros: "Great customer services"
Cons: "Seats hard"
Pros: "The flight was safe and comfortable."
Cons: "The connection flight was delayed, the gate at our connection was switched (meaning we had to go through security 2 extra times), neither flight had individual TV screens, and a vegetarian option was not available by default-as it had been on the flight there."
Pros: "I like the service from the crew. They were very professional with the rules. And accommodating to me because I didn't speak spanish."
Cons: "First-class didn't give drinks until off of the ground, but ask what would like?"
Pros: "They were very kind to scrounge up some vegetarian trays for me even though I had forgotten to indicate my preference ahead of time. Very clean, comfortable. Free movies always nice : )"
Cons: "Tried to indicate vegan/vegetarian when I checked in online, but was already too late. This doesn’t make sense!"
Pros: "Service was sastisfying"
Pros: "The pilot was great st explaining the flint and not where we were."
Cons: "They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?"
Cons: "After reporting that things were stolen...Copa deny my claimed."
Pros: "Meals and drinks included. Includes two free checked bags. Prompt and on time."
Cons: "Did not have forms in English."
Pros: "Servicio del copa club es excelente"
Cons: "Poco espacio en maletero."
Cons: "There was a 4.5 hours delay in panama I paid for the accompaniment of my kid and they just left him alone the 10 hours didn’t even bother to tell him there was a change of boarding door"
Cons: "Nunca es la puerta que dicen, sino que hay que buscar otra puerta y uno pregunta si es esa puerta y dicen que no , la mandan a otra puerta, debería de coordinar bien las salidas"
Pros: "plane was comfortable"
Cons: "Flight attendants weren't polite"
Pros: "Good staff. Clean. A lot of room."
Cons: "No self checking in kiosk."
Cons: "we had to endure a second security check at the boarding gate -never had to do that anywhere else in the world we've traveled from. The monitor for my seat was not functioning well."
Cons: "Only middle seats available; couldn't be seated next to travelling companion."
Cons: "There needs to be some snack options in business class after the light meal."
Pros: "- nice staff - food on the plane"
My flight didn’t even fly. I want a FULL REFUND.
Cabin was extremely hot - such a sauna, and all complaints were in vain. Boarding was messy and disorganized. Very poor experience and certainly a statement of how passengers are going to suffer in Brazil with the lack of competition in the local market.
Pros: "Comfortable seats, all on schedule, and kind team"
Cons: "Extremely messy boarding, confusing guidance, no social distance. I suggest you board from the back of the plane, up to the front, after accommodating special needs passengers. Thank you!"
Pros: "Very easy process of boarding, flight and leaving the plane."
Cons: "Besides water and juice, with a small pack of crackers, nothing else is offered, unless you pay for sandwiches or other drinks."
Cons: "Flight was an hour late. Should have boarded 30 minutes earlier!"
Cons: "More English explanation and care to customers . Horrible customer service"
Pros: "Brand New air plane"
Pros: "O lanche foi muito bom"
Cons: "Resolver os constantes atrasos neste vôo"
Pros: "Este lanche da Happy Hour é um bom diferencial. Muito bom."
Cons: "Houve atraso na partida devido a uma menina desacompanhada que teve que desembarcar e pelo jeito, não por culpa dela ou dos pais e sim da companhia. Lamentável."
Cons: "Their international flights are all supposed to be on the 737 Max, but since that aircraft is currently grounded, the international flight was on a 737 intended for use on shorter domestic flights."
Cons: "Internet wasnt working"
Cons: "Wish there was more snacks."
Pros: "Reliability of schedule"
Cons: "Had to wait in line to check in because I couldn't check in online, in the app, or at the self check in kiosk."
Cons: "Not a lot of legroom. There was no in flight entertainment and the flight service was just mediocre."
Pros: "Crew was very kind and attentative."
Cons: "Seats were not comfortable and didn't recline much."
Pros: "The space between sits in the airplane"
Cons: "The timing"
Cons: "Este vôo tem atrasado sempre."
Cons: "Este vôo tem atrasado sempre."
Cons: "Este vôo tem atrasado sempre."
Cons: "Este vôo tem atrasado sempre."
Pros: "Comandante muito cordial e simpático com informações muito detalhado, buscando dar apoio ao conforto e segurança do passageiro a todo momento. Comissários educados também."
Cons: "Poderia servir refeições e vender bebidas. O voo não é tão curto assim."
Pros: "Food was good"
Cons: "Este vôo tem constantes atrasos na saída do vôo."
Cons: "More efficient check in. Long wait at gate."
Pros: "Quick flight"
Cons: "The boarding procedure is a nightmare. 3 gates positioned right next to each other with no one knowing which line they are in and people shoving to get through to another gate. Very stressful and disorganized"
Pros: "Gogo entertainment system"
Cons: "At the boarding gate, passengers were asked to volunteer to leave the carry on to be stored downstairs. My carry on was returned all scratched and missing my name tag."
Pros: "Toasted seeds snacks were great."
Cons: "Land crew was a bit annoying asking to drop hang luggage. And the flight was a bit delayed."
Pros: "Punctuality. Safety"
Cons: "Bagage delivery was a bit slow."
Pros: "Cabin crew amazing"
Cons: "That fly late 30 minutes"
Pros: "Crew was friendly, helpful, overall awesome. Comfort level was great. Appreciated the few small extras that came with our GOL premium upgrade purchase."
Cons: "Seriously, a sandwich and some indistinguishable "dessert". Honestly, I can't tell you what the 2nd item was on the try, even after trying it. I get that the flight was only 3 hours long, but a sandwich is not dinner. And, it tasted horrible. I took 3 bites and couldn't stomach the rest. It was laughable that they offered wine with it. Had I realized this was the option, I would have brought my own food. My husband, who eats literally everything, couldn't even eat it, and it was a cheese sandwich. How hard is it to make a bad cheese sandwich? Well, apparently, GOL knows how to do it."
Cons: "It was very hot on the plane. Very little air conditioning."
Cons: "I did not like the delays. My flight to Rio was delayed almost 4 hours and my return flight was delayed 1 hour. I would not fly this airline again."
Pros: "Boarding was organized and punctual."
Pros: "I’m time quick to board food and drinks free"
Pros: "On time departure, very nice n clean interior, fast luggage delivery at CWB"
Cons: "Hardly talk n understand English"
Pros: "Great service. No delay. Quick and efficient boarding. New, clean aircraft. Comfortable. Would certainly fly GOL again. And recommend. Easy on line check in."
Pros: "Crew was nice and professional"
Cons: "No entertainment I was unable to get my ticket to Rio de Janeiro and I was only able to get my ticket to São Paulo so I had to see someone else and that is not very efficient"
Cons: "The flight was delayed hours for a maintenance issue, then it was delayed further because they had to take passenger baggage off the plane from those that got tired of waiting and took another flight."
Pros: "Service was great"
Cons: "A little delayed flight :-/"
Cons: "Old plane. One hour of delay. No one explain the reason"
Pros: "We lived in Brazil 4years ago. The airport experience was miserable. Today I lived the dream. I booked online without a cpf onKayak. Got to the airport early...honored my Delta status seamlessly. Changed my flight easily. No arguments over baggage fees and delta status. GOL rocked it today!"
Cons: "First flight was late so we miss the connection and the second flight is even left earlier knowing than 10 people had to take this flight No entertainment on flight Had to pay for beverage Poor english"
Pros: "Everything was great."