GRU

C$ 131 Find Cheap Flights to Sao Paulo Guarulhos Airport – Compare and Save

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Everything you should know

Cheapest round-trip
C$ 856
Typical prices: C$ 1,020-C$ 1,608
Arajet
Sun 4/11Sat 8/12
YUL - GRU • 1 stop
Cheapest direct flights
C$ 899
Typical prices: C$ 1,191-C$ 1,729
WestJet
Wed 31/1Sat 3/2
YYC - GRU • Direct
Direct flights
You can fly direct with Air Canada and WestJet. Average duration is 10h 07m
FAQs
FAQs
Top airlines
Most flights • 12 per week
Best reviews • 7.9 score
Airline reviews
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Airline reviews
+1
Top routes
Cheapest • 23% average savings
Most popular
Insights
Insights
When to book
in advance
Our data shows that travellers who book at least 26 weeks in advance save around 3% compared to booking last minute.
Insights
Insights
When to travel
Cheapest • 14% price drop
Most popular
Good to know
+1
Good to know
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We hope you enjoy your trip to Sao Paulo Guarulhos Intl Airport!
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Booking Insights
Flight Deals

Cheap Flights to Sao Paulo

 
Discover the best prices for you by selecting your travel dates on KAYAK.

Recent round-trip flight deals to Sao Paulo

Wed, 4 Nov - Tue, 8 Dec
Arajet Logo
7:00 a.m. - 9:10 a.m.YUL  Montreal Pierre Elliott Trudeau Intl-GRU Sao Paulo Guarulhos Intl
24h 10m1 stop Punta Cana
Arajet Logo
11:10 a.m. - 12:15 a.m.GRU  Sao Paulo Guarulhos Intl-YUL Montreal Pierre Elliott Trudeau Intl
15h 05m1 stop Punta Cana
C$ 856Arajet
Mon, 26 Oct - Tue, 3 Nov
Arajet Logo
7:00 a.m. - 8:40 a.m.YUL  Montreal Pierre Elliott Trudeau Intl-GRU Sao Paulo Guarulhos Intl
24h 40m1 stop Punta Cana
Arajet Logo
11:10 a.m. - 12:15 a.m.GRU  Sao Paulo Guarulhos Intl-YUL Montreal Pierre Elliott Trudeau Intl
15h 05m1 stop Punta Cana
C$ 882Arajet
Tue, 2 Feb - Fri, 5 Feb
WestJet Logo
1:30 p.m. - 3:45 p.m.YVR  Vancouver Intl-GRU Sao Paulo Guarulhos Intl
21h 15m2 stops Prince George Calgary
WestJet Logo
7:40 p.m. - 11:25 a.m.GRU  Sao Paulo Guarulhos Intl-YVR Vancouver Intl
20h 45m2 stops Calgary Kelowna
C$ 885WestJet
Mon, 18 Jan - Fri, 5 Feb
WestJet Logo
10:30 p.m. - 3:45 p.m.YVR  Vancouver Intl-GRU Sao Paulo Guarulhos Intl
36h 15m2 stops Victoria Intl Calgary
WestJet Logo
7:40 p.m. - 10:00 a.m.GRU  Sao Paulo Guarulhos Intl-YVR Vancouver Intl
19h 20m1 stop Calgary
C$ 892WestJet
Mon, 26 Oct - Thu, 5 Nov
Multiple Airlines Logo
7:00 a.m. - 6:10 p.m.YUL  Montreal Pierre Elliott Trudeau Intl-GRU Sao Paulo Guarulhos Intl
34h 10m2 stops Punta Cana Lima J Chavez Intl
Multiple Airlines Logo
11:25 a.m. - 12:15 a.m.GRU  Sao Paulo Guarulhos Intl-YUL Montreal Pierre Elliott Trudeau Intl
14h 50m1 stop Punta Cana
C$ 926Multiple Airlines
Mon, 30 Nov - Wed, 20 Jan
Multiple Airlines Logo
7:00 a.m. - 10:25 p.m.YUL  Montreal Pierre Elliott Trudeau Intl-GRU Sao Paulo Guarulhos Intl
13h 25m1 stop Punta Cana
Multiple Airlines Logo
7:40 p.m. - 2:50 p.m.GRU  Sao Paulo Guarulhos Intl-YUL Montreal Pierre Elliott Trudeau Intl
21h 10m1 stop Calgary
C$ 951Multiple Airlines
Fri, 4 Dec - Sun, 6 Dec
Avianca Logo
10:10 p.m. - 1:15 a.m.YUL  Montreal Pierre Elliott Trudeau Intl-GRU Sao Paulo Guarulhos Intl
25h 05m1 stop Bogotá El Dorado
Avianca Logo
8:30 a.m. - 8:45 p.m.GRU  Sao Paulo Guarulhos Intl-YUL Montreal Pierre Elliott Trudeau Intl
38h 15m2 stops Manaus Eduardo Gomes Intl Bogotá El Dorado
C$ 994Avianca
Thu, 19 Nov - Sun, 22 Nov
Avianca Logo
10:10 p.m. - 6:25 a.m.YUL  Montreal Pierre Elliott Trudeau Intl-GRU Sao Paulo Guarulhos Intl
54h 15m2 stops Bogotá El Dorado Manaus Eduardo Gomes Intl
Avianca Logo
2:25 a.m. - 8:45 p.m.GRU  Sao Paulo Guarulhos Intl-YUL Montreal Pierre Elliott Trudeau Intl
20h 20m1 stop Bogotá El Dorado
C$ 1,005Avianca
Tue, 27 Oct - Sun, 1 Nov
GOL Logo
8:50 a.m. - 7:20 a.m.YYZ  Toronto Pearson Intl-GRU Sao Paulo Guarulhos Intl
45h 30m2 stops Bogotá El Dorado Brasilia
GOL Logo
7:55 a.m. - 10:20 p.m.GRU  Sao Paulo Guarulhos Intl-YYZ Toronto Pearson Intl
16h 25m1 stop Bogotá El Dorado
C$ 1,011GOL
Mon, 30 Nov - Fri, 4 Dec
GOL Logo
11:40 p.m. - 1:15 a.m.YYZ  Toronto Pearson Intl-GRU Sao Paulo Guarulhos Intl
23h 35m1 stop Bogotá El Dorado
GOL Logo
6:00 a.m. - 10:20 p.m.GRU  Sao Paulo Guarulhos Intl-YYZ Toronto Pearson Intl
18h 20m2 stops Brasilia Bogotá El Dorado
C$ 1,014GOL
Booking Insights

Price, demand, and travel trends for Canada to Sao Paulo Guarulhos Intl Airport flights

Use KAYAK data on prices, travel dates, airlines, and seasonal trends to compare options and book flights from Canada to Sao Paulo Guarulhos Intl Airport with more confidence.

What is the cheapest flight to Sao Paulo Guarulhos Intl Airport?

Montreal Pierre Elliott Trudeau Intl Airport to Sao Paulo Guarulhos Intl Airport is the cheapest route at C$ 856 round-trip, found in the past 5 days on KAYAK. Toronto Pearson Intl Airport to Sao Paulo Guarulhos Intl Airport is the most popular connection with round-trip deals from C$ 1,011.

How much is a flight to Sao Paulo Guarulhos Intl Airport?

A round-trip flight to Sao Paulo Guarulhos Intl Airport costs C$ 1,253 on average, based on data over the past 12 months on KAYAK. Round-trip fares from Rouyn-Noranda average C$ 1,093, while Montreal runs a bit higher at C$ 1,152.

What is the cheapest day to fly to Sao Paulo Guarulhos Intl Airport?

Wednesday is the cheapest day to fly to Sao Paulo Guarulhos Intl Airport at C$ 1,238 round-trip on average over the past 12 months on KAYAK. Saturday is the most expensive at C$ 1,400.

What is the cheapest month to fly to Sao Paulo Guarulhos Intl Airport?

•November is the cheapest month to fly to Sao Paulo Guarulhos Intl Airport with an average price of C$ 1,075 round-trip.
•December (C$ 1,483) and July (C$ 1,467) are the most expensive.

Based on KAYAK data over the past 12 months.

What is the cheapest time of day to fly to Sao Paulo Guarulhos Intl Airport?

Morning flights to Sao Paulo Guarulhos Intl Airport are the cheapest at C$ 1,180 round-trip on average. Night flights are the most expensive at C$ 1,375.

What is a good deal for flights to Sao Paulo Guarulhos Intl Airport?

Flights under C$ 1,020 are considered a good deal. 25% of KAYAK users found round-trip flights to Sao Paulo Guarulhos Intl Airport at or below these prices, with the lowest fares from:
•Montreal C$ 971
•Toronto C$ 978.

When are flights to Sao Paulo Guarulhos Intl Airport the cheapest?

Flights to Sao Paulo Guarulhos Intl Airport are cheapest 26 weeks before departure. Booking in this window typically costs about 3% less than the average last-minute fare (within 2 weeks of the flight), based on KAYAK data.

Key details for flights to Sao Paulo Guarulhos Intl Airport

Low season

May

Cheapest flight

C$ 131
Best time to beat the crowds (5% less expensive on average)
Most popular time to fly (18% more expensive on average)
Flights from Montreal Pierre Elliott Trudeau Intl Airport to Sao Paulo Guarulhos Intl Airport

When to book flights to Sao Paulo

Are your dates flexible? Find out the best times to travel to Sao Paulo based on our flight data from the last year. Discover the cheapest month and even day to fly.
Estimated round-trip price

Your questions about flights to Sao Paulo Guarulhos Intl Airport, answered

Find helpful route details based on KAYAK data, including flight times, airports, airlines, and booking questions.

  • How do I know if a flight to Sao Paulo Guarulhos Intl Airport is a good deal?

    A good deal on a flight to Sao Paulo Guarulhos Intl Airport is around C$ 1,020 round-trip. This fare is in the lowest 25% of round-trip prices searched on KAYAK, averaged across the cities most often searched as origins by KAYAK users.

  • How long are direct flights to Sao Paulo Guarulhos Intl Airport from different departure cities?

    Direct flight time to Sao Paulo Guarulhos Intl Airport varies depending on your departure city:

    • from Calgary: 12h 50m
    • from Toronto: 10h 00m
    • from Montreal: 9h 55m

  • Where can I fly from to get the cheapest fares to Sao Paulo Guarulhos Intl Airport?

    Based on fares booked in the past 5 days, the cheapest flights to Sao Paulo Guarulhos Intl Airport are from:
    • Montreal, from C$ 856 round-trip
    • Vancouver, from C$ 885 round-trip
    • Toronto, from C$ 1,011 round-trip

  • How expensive are last-minute flights to Sao Paulo Guarulhos Intl Airport?

    Last-minute fares to Sao Paulo Guarulhos Intl Airport – booked within 2 weeks of departure – run 4% below the average round-trip fare of C$ 1,253. Booking late can sometimes save money, but availability is limited.

  • What is the difference between the most popular and the most frequent airline at Sao Paulo Guarulhos Intl Airport?

    Air Canada operates the most flights from Canada to Sao Paulo Guarulhos Intl Airport at 12 per week, and for this route Air Canada is also the airline most often selected by KAYAK users searching for flights from Canada to Sao Paulo Guarulhos Intl Airport. The two are sometimes different because flight volume reflects an airline's schedule, while popularity reflects traveller choice.

  • Which airlines should I consider for flights to Sao Paulo Guarulhos Intl Airport?

  • How many flights serve Sao Paulo Guarulhos Intl Airport?

    Sao Paulo Guarulhos Intl Airport receives 2 flights per day and 12 per week from across the world. Toronto has the most flights to Sao Paulo Guarulhos Intl Airport, with 7 weekly flights.

  • Which airports serve Sao Paulo and the surrounding area?

    Flights to Sao Paulo can arrive at several major airports serving the metro area, including Sao Paulo Congonhas (CGH), Sao Paulo Guarulhos Intl (GRU) and Sao Paulo Viracopos (VCP). Nearby alternatives within 80.5 km of Sao Paulo include Sao Paulo Congonhas (CGH), Jundiaí Cmt.Rolim Adolfo Amaro (QDV) and Itanhaém Antonio R. Nogueira Jr (JTN). These airports are not in Sao Paulo itself but may be useful depending on your route, airline, and onward travel plans.

Your guide to booking Sao Paulo Guarulhos Intl Airport flights

From booking to airport arrival, find tips to help you plan your flight with more confidence.
  • For the best chance at a low fare to Sao Paulo Guarulhos Intl Airport, aim to book around 26 weeks before you fly. That window historically saves about 3% versus last-minute pricing based on KAYAK booking data over the last 12 months.
  • For flights to Sao Paulo Guarulhos Intl Airport, recent KAYAK data shows that stronger deals tend to land around C$ 1,020 round-trip. If you see a fare below that threshold, it's a strong deal – book before the price climbs back up.
  • If you can choose when to go, aim to travel to Sao Paulo Guarulhos Intl Airport in November. Round-trip fares historically average C$ 1,075 that month – typically the cheapest month to travel based on the last 12 months.
  • Before you book:

    • Check the route's typical price range so you can spot a deal.
    • Confirm baggage fees and seat selection costs on budget carriers.
    • Verify whether you need any travel documents beyond an ID.
    • Pick a departure airport, since your nearest may not be the cheapest origin.
  • Shift your departure to morning to save up to C$ 195 per round-trip. Morning flights to Sao Paulo Guarulhos Intl Airport average C$ 1,180 compared to C$ 1,375 for evening flights. See the time-of-day chart above for the full breakdown.
  • Bag allowances vary by airline, fare type, cabin class, and route. On flights to Sao Paulo Guarulhos Intl Airport, some airlines may include bags at no extra cost. For example, Air Canada includes a carry-on bag and a checked bag in Economy Class, Azul includes a carry-on bag and a checked bag in Economy Class, and WestJet includes a carry-on bag and a checked bag in Economy Class. Always check the fare details before booking, since bag policies can change by ticket type.
  • Once you arrive in Sao Paulo Guarulhos Intl Airport, a great place to start is Carandiru Penitentiary. It is popular with first-time visitors and can give you a good feel for the area.

Reviews of the top 5 airlines flying to Sao Paulo

 
Need help choosing which airline to fly with to Sao Paulo? KAYAK airline reviews give an overall score for each airline based on loads of factors, including comfort, boarding, in-flight entertainment and more, to make your decision easier. See airline scores according to verified KAYAK customer reviews.
7.4
LATAM AirlinesOverall score based on 1977 reviews
8.0Crew
6.7Food
7.5Boarding
7.3Comfort
7.0Entertainment
Airline reviews

Overall, a good experience on this leg of the trip

10.0 ExcellentAnonymous, Aug 2026
Read more LATAM Airlines reviews

Overall, a good experience on this leg of the trip

The arrival was pretty bad. Long waits for the bus to deplaning the airplane.

Apart of Sky miles delta. And they go everywhere in Brazil

There was a mechanical issue with the plane that they had to work on before we could take off. That's fine, by all means, PLEASE make sure the mechanics are functioning properly. What was a problem was the fact that we sat on the tarmac for 4.5 hours without moving, without letting us off the plane, and without climate control and air running through the plane. There was no explanation as to what was going on; they just kept promising that it would be "15 minutes, then we are on our way." At one point, they even switched the entire crew out and told everyone we just needed to wait for new employees to show up. Then, as the 4 hours were not moving, an hour before the full refund, they made a big show about "the flight starting and the doors are locked, so you have to sit down." We didn't move for another 40 minutes; they were just trying to skirt around legalities that entitled us to restitution. When the flight finally was underway, the plane was gigantic but cramped in design, my entertainment screen kept freezing and glitching, and subtitles didn't work, and the crew was passive-aggressive. Terrible flight.

I’m entitled to a refund per LATAM due to the mid flight itinerary change and being stuck in São Paulo for 24 hours and needing to get a hotel. The airline was dismissive and of no help.

I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.

My biggest complaint is the comfort. I am not tall and there was no legroom. It was very uncomfortable. During my transfer in Sao Paola, the flight was slightly delayed so boarding was confusing because there were no instructions in English.

Bought a ticket that included a bag and they still charged me to check it in, latam is the worst airline.

I never got this flight. You sent me to Chile!!! And from Chile I got the other flight to São Paulo... I've arrived 7h latter than I was supposed to arrive because of Delta delays.

Lost ,y connection due to a mechanical delay, huge line to get new connection and vouchers

My flight was cancelled and United Airlines could not rebook or help. My whole trip was then cancelled and I could not go to the funeral I needed to get to.

Boarding was a complete mess. The whole system went down. People got wrong seat for the first half an hour.

The website check in was poor. Baggage fees were in US dollars but registered in Canadian dollars. The site would not accept my credit card. Scanning the passport was the worst. Someone from United needs to try the process. I’m not a novice with tech and I have to say this was a bad experience. Everything else was great.

We boarded the plane and were about to take off when we were notified that the tires had to be checked. Upon inspection, they were found to need replacement, so the entire plane had to be deboarded. After we exited the plane, United staff forced us to stay in the gate area by posting "Do Not Exit" signs on the doors connecting the gate area to the terminal. Many of us had already rebooked our flights and had no checked bags, but they told us we could not leave. This seemed inappropriate to hold people under false pretenses. When the agent told us we could leave, I asked them to please take down the "Do Not Exit" signs, as they were misleading. The agent refused, and I told them that it didn't feel right to hold people like that.

Not great experience - we were super late boarding due to issues with aircraft. Then when we finally all got onboard and seated and they started taxiing out to the runway they just stopped then turned around and went back to the airport. Apparently the crew “ran out of time” to legally fly us. They mentioned that they were about 2 minutes away from taking off. I understand the rules and safety but kinda wonder why they would have bothered boarding us in the first place? Had to go all the way back and de plane and then wait in a HUGE line to get a hotel (this is somewhere around 2:30am) finally got to hotel by Uber (no shuttle after 20min so gave up) and they ended up putting us all back on the same aircraft at 10am next morning so got about 2.5 hours sleep. They did give us. $250 credit, but it was a São Paulo Brazil flight out of Dulles. The flight and everything was fine.

Terrible. Out flight was delayed for 21 (twenty one) hours. United is a joke.

Boarding is very confusing. They have Line 1 and Line 2 and many many Boarding groups. Everyone lines up under those two lines long before they call zones. If you have a higher zone 2 like I did due to a Premium Plus ticket, it’s very awkward having to ask each person which zone they have. Extremely chaotic process. On board the flight attendants had no charisma whatsoever, even to us paying extra for an upgraded cabin. I asked for a chamomile tea after dinner (as no coffee or tea was even offered) and the FÃ said they didn’t have even though listed on the drink menu. Also, the mid flight service was entirely skipped which was a soup and sandwich combo. Supposedly had a variety of snacks mid flight too but those never materialized either. A few times I walked Back there, not a single flight attendant acknowledged me as they were all deep into their iPhones. I simply Wanted a glass of water since ZERO water runs were made on this 9hr 30 min flight.

Very friendly staff. The flight was on time. Need a bit heavy covers/blankets. It can get colder with a thin blanket.

Brutal delay of 24 hours on first floight the 3 hours in Chicago . Tiny seats , screaming child behind me kicking the seat … couldn’t be worse

Only major irritant: we were in row 40 sitting directly below announcement speaker. Music during boarding was painfully loud even with ear plugs in. Default sound level for announcements over entertainment system was set much higher than level I set for my headphones, so you get "blasted" when an announcement came on.

Better this time, the pilot communicated to passengers of delay

I really enjoyed the delicious food and the delicious breakfast; I also liked the seat—it was very comfortable—and the service was absolutely wonderful. The trip was smooth.

The only good part was what we paid for, we travelled premium economy, good comfort travelling with a baby. Flight with AirCanada was again delayed for more than 4 hours, service level is horrible and they don't care. They deliver the bare minimum for a world class price. If you can avoid canadian air lines, do so, oligopoly does not help them to strive for any service level.

I always enjoy international flights with Air Canada, the organisation the brand the prestige. It’s great… Lots of flexibility Text calls around gate and luggage including my connection kept me informed; Sarah the flight attendant on our flight was amazing with just the right amount of professionalism and spiciness which made sure the rude or unresponsive passengers were kept in line while making sure providing five star customer service she was amazing. No improvements assessed on my side.

In flight entertainment from screens on seat back had been disabled. The pilot initially let us know what the time frame was for us to take off but after that initial schedule obviously went way over the time he said, no further updates

The service was really good the crew also very good , the comfort excellent!

The crew, comfort, and food were good but the flight was an hours late to take off.

I would highly recommend Air candidate to anyone that wants to fly and enjoy the experience. The crew is friendly. The seating was comfortable all the amenities you would want were available.

Air Canada did not provide a reservation number for the code share flights with GOL that made it impossible for me to find my three flights with them, reserve flights, make changes, etc. Air Canada was unresponsive to multiple contacts from the concierge at the best hotel in Rio who said the Air Canada line in Brazil was never answered; multiple calls from me over a five-day period to the Brazil and US / Canada numbers were never answered. Also unanswered were Tweet and IM, which were recommended by the Air Canada app and online as a way to reach customer service. I was unable to reserve a seat and confirm a special meal - not life or death but expected and customary interactions with an airline. Air Canada offers an easy way to designate food preference but doesn't include vegan in the choices. Somehow, on the Sao Paolo-Toronto flight, I had food with tofu and soy protein; the flight down was pasta with cheese - not optimal. I give GOL credit (code share partner) for the tofu and soy.

I was upgraded to business so enjoyed it very much :)

Seats are absolutely not comfortable and large enough. There’s a limit and you stepped over it. I understand that there’s a business class, however for the price it costs, it’s just plain stupid for a 50 minute flight.

The crew was great! They waited for me as Air Canada flight was delayed by 1:15 hours from Ottawa to Toronto. I am a bit disappointed that we could only use wifi for entertainment but I survived! The only thing I would of liked is a more comfortable seat. The seat cushions are not thick enough for flights longer than 3 hours. Aside from that, everything was great.

Boarding was late due to the company’s that cleaned the aircraft (very poorly done) and the catering company. The entertainment system was not working for this six hour flight, uncomfortable seats in business (barely any cushion or recline). The airline staff is very good but the planes are horrible and not well maintained.

Flight to Bogotá delayed by 3 h Missed connection from Bogotá to Guayaquil. Avianca unable to bring us to Baltra on time Overall delay 36h. We missed boat departure from galagos. Overall 10 day trip needed to be cancelled. Avianca was completely un-professional.

The seats were very uncomfortable. I would have upgrade or got different flight if I knew. I usually sleep in the plane but I couldn’t sleep at all. Very uncomfortable. Also no food or drink everything was to purchase, and that’s u usual for international flight.

No comfort at all. You should add at least 1 meal or a bottle of water. I wanted to buy one sandwich and everything was gone.

Discomfort has become a feature in Avianca flights. That isn’t terrible on short, local flights (most of them 1-2 Hrs)… but a 7-Hr flight with no water, no coffeee, no nothing (unless you buy it) is just not right. Uncomfortable seats, almost inhuman space between chairs, in long-haul flights needs to be reviewed by airline. And unavailable entertainment system doesn’t help either. Flight was safe and on-time, which isn’t easy to achieve. But all other features aren’t features: they’re a modern way of torture. Avianca really needs to up their game, or bluntly declare: we’re an ultra low-cost airline, and fees will drop accordingly.

No complimentary snacks, food, beverages (even water) blanket and pillow on a 6 hours long flight (economy comfort). A low form of nickeling and diming. Lost a recurring pessanger over a soda. Will never fly Avianca again.

Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.

The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..

I got to the airport and the airline told me i did not have a flight. I never got a confirmation email yet I did get charged. Please refund my money asap

Was charged for ticket, unable to check in online, made the line to speak to someone at the counter but was told I did not show up in the system as having a ticket to fly - even though I have the email with confirmation and credit card was charged. I could not purchase another ticket at the counter, only online which was not working. Ended up buying a flight on another airline at the airport. Called customer service to claim the cost of the original ticket, was told I showed up in their system as having a ticket but did not check-in or show up to board the flight. Currently pending review for refund via their customer service team, they were very nice and helpful over the phone despite the many glitches.

Do not book with this airline. Flights delayed over 3 hours and no explanation. They keep changing your itinerary every hour.

Awful. Not water, or chargers or space under the seats, the plane was very old and poor maintenance, seats really dirty, sticky, seats pockets with wires pinching your knees. Connection with no announcements, plane departed 1.30 hour earlier for an extra stop to refueling in Trinidad & Tobago. Even that we had a 3 hrs delay, seated in the plane in the runway.

Really bad. Uncommunicated stop in Trinidad & Tobago for refueling. Extra stop added 3 hours of discomfort without allowing off the seat. Not even water, or chargers or boarding groups.

Staff were unfriendly and rude. Was stuck on runway for 2 hours after arrival in Boston.

Horrible service. No communication from the crew as to why a 6 hour delay then cancellation

We waited in an overcrowded bus for over a half hour. It was uncomfortable. It would have been better to have waited in the terminal in a line

The Arajet person who greeted us initially was unhelpful & rude about the mandatory migration form which has to be completed digitally but the systems don’t work properly. The boarding gate was changed twice and initial boarding was delayed. Once on board we we had to wait an hour and a half before take off. It was hot and there was very little room for tall-ish people to fit their knees in. The crew were pleasant but working in a poor situation. The plane was delayed because we were waiting for people from a delayed interconnecting flight. Arajet must have known that before we were asked to board. Better information, decisions & communication were needed.

My seat was broken and the crew had to find me somewhere else to sit. The crew was extremely courteous about this

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