Cons: "they cancelled me because of overbooking... after 10 years as an Avianca flyer... no more.. bad food.. delays.. has turned to a gargbage hauler airline... I am a Lifemiles member and was treated like I was doing them a favor... now never again"
Cons: "The food was really small and the crew, in general, lazy."
Pros: "The service of the counter personnel"
Pros: "The wide selection of tv series and movies was excellent."
Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."
Cons: "Apperantly the ran out of food, (Hot meal). more than One thousand for a plane ticket and not have a hot meal, Bullshit"
Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
Cons: "I find my luggage broken, I need my luggage replace. I was told at airport to file online I've been tryin to file a claim online on AVIANCA'S website but I was not able to find a link to follow a claim. Please help me. Thank you! Olga Noriega 202.409.4830"
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Pros: "I like the fact that you had so many options for entertainment."
Cons: "The flight got in about 7:30 AM and it would have been great to have breakfast before landing."
Pros: "The crew"
Cons: "Seat, food and the delay"
Cons: "Aviões muito velhos e comida muito fraca."
Cons: "For some reason I wasn’t able to select our seats using the Avianca app. I had to call the day before and we unfortunately were given 2 middle seats. I don’t mind one middle and an aisle. Felt like we weren’t given options."
Pros: "Entertainment was great, snack was good."
Cons: "The crew was absolutely horrible, both on ground and on board, they had no clue was customer service is, very unexpected from a big company like this..."
Cons: "The airplane was very hot more than usuall. We call you he crew and they doesn’t care. A four food was cold and over cooked"
Cons: "My screen didn't work. I told the crew, they said something about to reboot it, but nothing happened."
Pros: "Nothing. I wish I could give negative stars."
Cons: "Everything was bad. Super delayed, terrible explanation. Had to stay overnight in the airport in the worst lounge I’ve ever seen in my life. Got a hotel voucher but by the time I would have gotten through immigration and got to a hotel I would have had 1 hour to “sleep” before having to get back to the airport for the 4 am flight which was then delayed again to 5am. After all this, we only got a $250 voucher on a $1500 flight. When I asked about business class upgrades they said they had seats open but it would cost $400! For a seat that stayed empty Instead of giving it to a customer who had been through the worst travel experience of their life. The flight attendants seemed like they really couldn’t give a damn about helping out customers and it’s the only airline I’ve ever interacted with where no one speaks English. One guy actually rolled his eyes when I asked him for the meal I missed when I was sleeping."
Cons: "Bring your own entertainment. Not even sure what is on board but appeared to be not much to choose from."
Pros: "That I now know avianca is not reliable"
Cons: "Poor customer service attitude. Lack of interest in the passengers"
Pros: "The route, not much waiting time, the food."
Cons: "When you are selling a fly with connections, there must be at least 2 hours bewteen flyes, I was running like crazy to not lose my fly."
Pros: "La atención y su comida"
Cons: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."
Pros: "Entertainment system and Comfortable seats"
Cons: "Below average food."
Pros: "Muy puntual, excelente servicio a bordo"
Pros: "The plane is modern and staff were great!"
Pros: "Food/fast service"
Pros: "The plane was brand new and the crew very helpful!"
Cons: "I didn't like the "sandwich" which consisted of a bread with a small piece of ham inside (no cheese!) Very poor and tasteless."
Cons: "the flight changed schedule and I had to wait 8 hours in the connection instead of 3."
Pros: "The airplane"
Cons: "The delay and boarding"
Pros: "Everything was ok"
Pros: "Smooth flight."
Cons: "While the plane was hardly full the seats were awful and overnight painful. I was served a sandwich which was moldy."
Pros: "On Time, Great Staff"
Pros: "Great service, comfortable seating. I was provided with a blanket, decent warm meal, and wine during my 5 hour economy flight. Very happy. Would certainly recommend."
Pros: "Flights were on time regardless of weather conditions, very corteous crew, the meals were delicious. A very comfortable experience."
Pros: "Everything was great..."
Pros: "Everything, really good company"
Cons: "I know the space for legs is not great, but in a flight this long, with a kid, and none of the TVs working... Not cool."
Cons: "The original flight was booked to dec 11th 2016 at 10:20am. On dex 9th at about 10pm i got a text message and email telling that my flight was rescheduled and asking me to call Avianca. So i did, and my new flight was booked to leave 2:18pm, arriving in Salvador at night. I asked for options, they offered me a flight at 6am and another at 8:30 am. I said that i would talk to my party and return the call, and we choose the 8:30 flight. When i called back, they said this flight had only 3 seats (we were a party of 6 adt, 1 chd and 2 inf). In the avianca site they were offering the flight for the whole party, but, of course, with a higher rate that i paid in june. The person said she coulndt book it for me, and i should call the SAC (client service) to try to solve the problem. I called the SAC and after 40min in the phone they were able to put everybody on the desired flight. I felt that they were trying to rebook us on a cheaper flight, letting the seats with highest fares to be sold to someone else. Since it was their fault the flight changing, i think it was a bad experience in my first flight with Avianca. Probably will avoid them in the future."
Pros: "My seat."
Cons: "Our flight was an hour late taking off and no explanation was given as many of the passengers kept asking what was the problem. The flight attendants need to work on their attitudes and responsibilities. The flight was predominantly Brazilian passengers but the Avianca crew showed displeasure when asked questions in Portuguese by many different customers such as a beverage (one attendant told an older gentleman near me that a tray of drinks was available at the back of the plane and to go an get some if he like. Rude!!) It was just a very disagreeable experience flying on Avianca"
Pros: "The crew was more attentive"
Cons: "Everything was fine except the lack of` air conditioning at boarding time"
Pros: "The Crew is well trained."
Cons: "They damage my luggage."
Pros: "Starting at the check-in desk, the flight crew, airplane (newest 787), and the food provided, was spotless."
Cons: "Nothing to add here."
Pros: "The flights were on time, with great service."
Pros: "The staff was extremely nice and made conversation with us. Everything was prompt. Planes were clean and comfortable. Couldn't ask for anything more! Avianca is one of my favorite airlines!"
Cons: "Loved everything!"
Pros: "Avianca is always nice people. very Respectful"
Cons: "it was very dissapointing that the airline changed the aircraft in two of my flights. first it was a B787 from Bogota to Sao Paulo, it was changed for a A330....and after they changed the A330 which was my flight to Lima from Sao Paulo for a A320 and it was very unconfortable for a long haul flight."
Pros: "I was able to stay in an aisle seat. The flighd didn't have much turbulence. The landing was very smooth."
Cons: "Flight atendants weren't much friendly. Boarding process took a lot of time to complete and during this time it was warm inside the airplane."
Cons: "Food, boarding process"
Cons: "There was no one in first class and they wouldn't let older people or pregnant women go there for more comfort. I think that is really greedy."
The ham sandwich was so dry, couldn’t eat it all. Otherwise, everything was great.
Clear communication for gate updates. Offered free alerts for accurate flight departure and gates, professional crew, smooth flight departure & arrival. Expectations for safety requirements of all on-board to protect safety during covid.
The comfort was excellent
Check in in Cancun took at least 2 1/2hours standing in line at Delta.
Pros: "Great crew"
Pros: "Seat comfort was average for a small jet. Bottled water was cold."
Cons: "Cabin was too warm"
Pros: "Not much - the snacks"
Pros: "Most of the crew was great with the exception of curbside check-in in Denver."
Cons: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Pros: "The crew had an amazing personality. They definitely enhanced my experience"
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."
Pros: "Security and checking in was quick and easy! Crew members were understanding and accommodating."
Pros: "The seat was ok, but the crew was very good and helpful"
Cons: "Good company, have the very good attendants"
Pros: "You know what you are getting with Delta"
Cons: "The economy seats were really tiny, this made the flight fairly uncomfortable"
Cons: "Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized"
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Pros: "Everything met my expectations"
Pros: "Nothing went wrong."
Cons: "We had a 5-hour layover in Atlanta. That was a bit long."
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"
Cons: "Boarding at JFK.Always messy"
Pros: "Friendly crew"
Cons: "No food was served"
Pros: "Everything except lack of internet connection AFTER paying $19.95"
Cons: "Not getting internet after paying $19.95"
Pros: "The stewards did an awesome job leaving me a chocolate snack and an chicken wrap while I was sleeping!! Definitely a pleasant surprise to wake up to"
Pros: "Direct flight on time"
Cons: "All good"
Pros: "The flight left on time and arrived on time, crew was pleasant and helpful."
Cons: "I am over 6 foot so comfort for me isn’t possible. It was an older aircraft so the seat monitor was of the older version but it did work and helped to pass the time while I was in my no leg room seat! I am NOT over weight! With turbulence there was only one opportunity for inflight beverage service."
Pros: "Got first class upgraded. Very nice service!"
Cons: "We left 8am from JFK. Wish the crew had mentioned the 30 minutes waiting time to take off, given the 15?planes in front of us in line to do the same. I was very much needing to use the restroom about 15 minutes into it! I was very uncomfortable"
Pros: "Staff were friendly and helpful. Planes were clean and food excellent in first class."
Pros: "No issues with the flight. All went as planned."
Pros: "Everyone was very friendly and courteous the plane was very comfortable!"
Cons: "I know things happen but it didn’t make a pleasant travel experience sitting on the plane for almost 2 hours and the fear of missing my connection to NO"
Cons: "Small seater aircraft was cramped"
Pros: "Very nice and courteous crew."
Cons: "Lady at the gate was a bit standoff Ish and the delays were an annoyance."
Pros: "Thai was the first time in years delta was fast friendly and ONTIME with both departures and arrivals! That’s he most important to me!"
Cons: "No wifi available and The video entertainment service was bad: my video screen didn’t work- I asked for head phones and no one ever came back to me with some- luckily I had already Dwnld my own you tube and videos so I watch’s dmh own. I hope going home to hawaii these won’t be issue again"
Pros: "Was tired and the FA helped me find a row that I could stretch out on and relax. After a long trip from Moscow, the FA's volunteering to help and accommodate a beleaguered traveler was most appreciated!"
Pros: "On time departure, actually got to Cabo early."
Cons: "The seat in front of mine had a broken reclining lock mechanism and the passenger kept trying to switch from recline to sitting up and it wouldn't latch in the upright position, so he kept jerking the seatback up and down for the entire 4 hour flight. Also the rows were so tight, and seatbacks were so close together, that the reclining seat in front of me was 6 inches from my face."
Cons: "Felt agents held me back at the check-in counter resulting in me missing my initial flight and voiding my complete routing. Had to fly on a flight 7hrs after my booked flight because Delta had no other option (very untrue as there were other airlines flying to my final destination. Delta just didn't bother providing good customer service"
Pros: "The crew was nice and friendly and the plane was half empty."
Cons: "When are the Airlines going to start serving a decent coffee on board? It does not matter Delta is now serving Starbucks. Something they do that messes up the whole thing, probably overheat for too long."
Pros: "Landed from Sydney at 8am. Flew to San Francisco at 4pm. Long wait. Not good."
Cons: "Landed in Los Angeles at 8am. Left for San Francisco at 4pm. Aweful."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Pros: "The airlines: KLM and Delta were great."
Cons: "The lines at TSA! Alng with hundreds of other people, we missed our connecting flight. I was ashamed to see such an awful mess in the US. It was like entering a third world country run by incompetents."
Pros: "Delta was so accommodating"
Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."
Pros: "Short flight time"
Cons: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Pros: "There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers."
Cons: "Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted."
Cons: "Boarding process was very sluggish causing us to be delayed."
Cons: "The seat was not a flatbed. It was an old fashioned first class seat but with absolutely awful knee room---possibly as little as 28-30 inches. It was very difficult for the person next to the window to get out to the aisle, even when the person in the aisle seat was not sitting there. The biz class cabin was shared with economy comfort. The crew gave no explanation for the switch in aircraft, and no apology either."
All 4 Copa flights were excellent, but on all 4, the food was seriously bad (and I normally like airline food!)
Pros: "super friendly crew and excellent service"
Cons: "seats that go fully flat in business class"
Cons: "All is ok"
Pros: "see previous comments"
Cons: "Very small gate to do security"
Pros: "they were super friendly and helpful"
Cons: "my luggage could have arrived with me"
Pros: "Crew lied , very unprofessional . Indecent happened. Air hostess was pushing the trolley and , it come and hot my , nee. It was so painful and I was screaming. Air hostess looking at me and was very upset that Im screaming in the flight ... Air hostess was sleeping and pushing the trolley"
Cons: "TRAINING , TRAINING , TRAINING .. That is what COPA needs. Also , when I said I want too X-ray my knee, whole staff get together and lied , and cheated , and downloaded me to a weal chair lady... Very un-professional .DONT FLY with this people , Even IF you get a FREE ticket ."
Pros: "Confortable seats"
Pros: "Sat in business, pleasantly surprised with the lay-flat seats. Would definitely fly with them again!"
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Cons: "lost my luggage, did not give me veg meal I ordered, tiny seat that was broken."
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "The seats were so uncomfortable and impossible to sleep in. This is hardly worth the discount as you land so stiff and uncomfortable"
Cons: "Seat comfort and Design. Terrible for 9-hour flight. Plane configured to minimize bathroom space and maximize seats. Food entertainment and Liquor all cheap"
Cons: "I didn't have a seat from Panama to Sao Pablo, because they oversold"
Pros: "The staff really helpful"
Cons: "My food in my luggage is spoilt. My trip was cut short and I missed the event I had come up for in the first plAce"
Pros: "Great comfortable flight. Decent sized seat."
Cons: "Uncomfortable seats. I ordered Kosher meals, but they had only one of the two meals Kosher for me, so I pretty much watched everyone else eat while I couldn't. Besides, I asked three different flight attendants for white wine and none ever brought it."
Cons: "air condition is too strong. Caught cold because of short of blanket"
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Cons: "select a seat when you buy your ticket, and make sure you checkin and get your boarding pass as soon as possible."
Cons: "Check in for baggage took forever with one person especially knowing that there is a 2 hour queue for customs. Many were on the line on customs and can see the gate but crew would not do anything. The whole process upon arriving to airport to boarding gate took about 4 hours."
Cons: "They weren't able to get my traveling companion and I seats next to each other."
Cons: "You really couldnt do a lot of stuff on the plane. The seats couldn't be put back, your hand bags had to be on the floor."
Pros: "For the most part a punctual, comfortable flight, the crew did their job well. No entertainment, small snack etc."
Cons: "They broke off one of the 4 wheels of my checked-in bag rendering it useless. I approached the luggage complaint section of Copa Airlines and they said they only fix or replace bags when they make an actual hole in the fabric, which would basically require using a sharp knife or a chainsaw. Broken wheels (mine was completely gone), handles etc don't count, in other words, they can throw around your bags like they mean nothing to them because their policy protects them, not you. I'm pretty sure Copa isn't the only airline doing this but it needs to be said regardless, it's really not fair the way they treat / abuse customers' belongings without making themselves responsible for hardly any of it."
Pros: "They denied me from boarding due to documents missing even though I had my American passport"
Pros: "Again the crew was amazingly polite."
Cons: "I had to sit next to a very overweight person and it was super uncomfortable."
Pros: "Yet to be found"
Cons: "Long flight with no breakfast, poor selection of movies"
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Pros: "Jorge, at the counter in Lima was great! All other copa employees wanted to charge a $300 change fee. Jorge worked with other airline and manager to help get me on a flight at no cost. Not sure of his last name but he made my day after two days of cancelled flights! Copa airlines needs more employees like him."
Cons: "Everybody I talked to at copa wanted to charge me a $300 fee to change my flight. Another airline canceled my flight which made me miss my connection. Very little customer service besides one great employee at the airline desk in Lima, Jorge."
Pros: "The crew and staff were wonderful and professional"
Pros: "The crew was super nice"
Cons: "Again, international flight, cold, no blankets offered. No wifi or charging stations."
Pros: "I got the lowest price for the dates I wanted with Copa, 2 checked bags, short layovers, and full meals on almost every leg. We had in flight entertainment, a very friendly, welcoming and attentive bilingual crew on all legs, and... basically everything I would want in a flight. My 84 year old grandmother who flies almost yearly said this was one of her best airline experiences"
Cons: "On time. Food okay"
Pros: "plane was comfortable"
Cons: "Flight attendants weren't polite"
Pros: "Comfortable leg room Friendly cabin crew"
Cons: "Very limited food options, International flights have poor entertainment options, Very old seats and covers gave a very dull impression"
Pros: "Everything went well. It was nice that the flight was not overcrowded and there was room to sit comfortably."
Pros: "Easy and fast connections. Flight on time.great"
Pros: "Checking , the agent was very polite and helpful."
Cons: "The service on the plane, I ask for some coffe and they gave it to me when they wanted to not when I ask..."
Pros: "The flight was on time and enjoyable."
Cons: "After we landed, we waited on the plane for one hour before exiting."
Cons: "Overbooking, they also left my baggage and it´s lost until now!"
Pros: "Free food, free drinks, free luggage!!!"
Pros: "The service and the crew were really friendly and my experience in general was great would recommend hands down, can't go wrong with Copa airlines"
Cons: "Food can be improved a little, but in general I would say is good, so no complaints just a suggestion overall great experience."
Pros: "Everything...great service,food and cocktails!"
Pros: "I was so exhausted from my previous delay that I slept the whole time. The plane was nice and seats were comfortable. The entertainment and food looked good, but I didn't eat or watch as I slept the whole flight."
Long delay die to pet mix up. Also bags took forever to get to carousel
Pros: "Crew and staff at gate fantastic. Accommodated me sitting with partner on both legs (booked flights separately)."
Cons: "Flight was delayed. Always tough late at night."
Pros: "flight was fine and on time, this leg of my trip was easy"
Pros: "All westjet workers are amazing. Starting from the people at the front desk, the crews on the plan and the people that give direction."
Pros: "Good crew and on time departure"
Cons: "Overnight flight. How nice it would have been to have blanket and pillows as provided by some airlines ."
Pros: "Amazing crew. Very thankful my flight went smooth as I flew with my puppy."
Pros: "The attendant didn’t take any chance on rainy whether condition and got me on an earlyer flight to make sure I wasn’t goinig to miss my connections flights. It worked out perfectly."
Cons: "Everything was perfect. Thank you"
Cons: "Delays left us in the plane for almost 1 1/2 hours before leaving Toronto."
Cons: "No entertainment service."
Pros: "Nice new 737 max aircraft"
Pros: "Horrible check in"
Cons: "Rude staff"
Cons: "Food not so great Also wanted music. Was none"
Pros: "Need more leg room"
Pros: "Good price for long haul destination. Efficient check-in and boarding process. Decent leg room for a budget airline."
Cons: "Food choice a bit limited - especially the free offering. In-flight entertainment is only available from the WestJet app to view on your own device - you need to know this before you board - otherwise you are not able to access any of the movies etc."
Pros: "Had seats in row six -- plus there was room for both our carry-ons!"
Cons: "Flight was delayed taking off from Winnipeg 90 minutes with no explanation given. Made us late getting to Saskatoon and missed our daughter's scheduled ride to pick up our two cars as a result. Had to pay an extra two hours parking at airport, etc etc etc."
Pros: "Westjet service is always the best. Flight was smooth and seemed very short. Again the crew makes it the best!"
Cons: "We were late cause of a thunderstorm but that is nobody's fault."
Pros: "The flight was on time."
Pros: "West Jet just runs a relaxed yet professional airline. They are just more laid back and accommodating. You can use any bathroom on the plane as well which is huge on those rare times you need to use it. They are funny and chatty and seem to enjoy working together which all translates to a less rushed and relaxed experience for us the passenger. I really can’t complain....I had an entire row to myself....the best you can hope for, when riding on a plain for hours that’s like winning the lottery!"
Cons: "No complaints for sure"
Cons: "I was in row 2 and they did not have the food item I wanted. Seriously?"
Cons: "The crew on the plain was extremely rude!!! Very very dissapointed!"
Pros: "West Jet never disappoints..."
Pros: "Extra leg room, staff very friendly and helpful."
Cons: "No tv screens on back of seats, liquids should be offered more"
Cons: "having to walk outside the plane in the snow to get on the bus and vise versa. it was cold and I got a bad cold...."
Pros: "THE YOUNG PERSON FROM GRAND PRAIRIE AB WHO SET NEXT TO ME WAS A GOOD TRAVEL COMPANION"
Cons: "THE SEATS WERE MUCH TOO SMALL FOR TWO MEN BOTH OVER 250 POUNDS TO SIT NEXT TO EACH OTHER"
Pros: "WestJet was great. I had assistance this flight and they took great care of me"
Cons: "Totally full flight so squished in my seat"
Cons: "We were told not to take the late flight to TO as Westjet would not hold the connecting flight (TO to Gatwick) for us. This meant our TUI connection in Gatwick to Chambery would have been wasted along with bus transfers. West jet did not offer us AC flights that were available to keep us near to our schedule. We ended up cancelling the Westjet flights and buying AC flights to Heathrow at a cost of $3300 + $300 taxi to gatwick + abandoned bus to Gatwick Westjet did offer us a flight on Sunday ! In the end, we are not sure if booking thru Kayak was part of the problem as Wesjet staff said ..... Oh you booked thru a 3rd party Comments ?"
Cons: "The entire flight's baggage never were received. The stewardess even promised that all bags would be received within 20 min. We waited 1 hour until we went to go talk to someone to inquire about the delay. They opened up a baggage claim, but the claim status only ever says open or closed, which says nothing about the status of the bag."
Cons: "Lack of attention from aeromexico in customs to ensure making the connection. Sevice is a joke."
Cons: "2 hour delay, small plane, rude crew"
Pros: "The reservation was quick and effective"
Cons: "Our flight was delayed by 3 hours. We missed our connecting flight so we are in a hotel in Toronto now at 1:30 am. And our flight out is at 5:50 am and we will need to get up by 4 to get to the airport by 4:50. Getting our hotel and food vouchers was long and painful and disorganized. Would not fly with them again"
Pros: "Pretty quick boarding, although the boarding time was incorrectly mentioned to be too early."
Cons: "Had to de-ice so we left about 10 minutes later than expected, but somehow still arrived early… but our gate had another plane still using it. We ended up arriving at our gate 25 minutes late. That's unacceptable, especially on a flight that's just an hour long. The gate was so far from the public transportation (landed at Terminal 3, public transport is at Terminal 1) that I missed the bus - got home super late as a result."
Pros: "Crew was great"
Cons: "Who decided that seats should be shaped that way? Always gives me a backache."
Pros: "Cabin Crew were nice"
Cons: "Very tight seating."
Pros: "Lots of leg room and liked the screens for each seat even though I could not listen to what was playing on it."
Cons: "No headphones and the crew member I asked said he would ask at the back but never got back to me."
Pros: "Crew was fun and helpful. Was extremely accommodating in helping me switch to an earlier flight"
Pros: "Personable and professional staff. Great service"
Pros: "West Jet is just so much more professional than other airlines that you could select ! The attention to detail goes above & beyond to make each person feel welcome !"
Cons: "From check-in to the flight crew, West Jet is the best !"
Pros: "As usual, the gate and air crew were extremely helpful and efficient. I love that the flight attendants almost always have a great sense of humour. This helps put everyone at ease and in a good mood for take-off. The flight was right on time."
Cons: "We gate-checked our baggage on the first leg of the flight and didn't quite understand why we had to take it off and back on again for this flight when it was on the same plane. There wasn't much legroom; and when the rather thoughtless guy in front of me reclined his seat fully, I could barely move. Luckily, it was a short flight."
Pros: "Best WestJet flight ever!"
Cons: "No issues."
Pros: "Excellent crew"
Cons: "No issue at all"
Pros: "same as above."
Cons: "same as above."
Pros: "Everything was okay"
Cons: "My boarding was no so good. However all went well."
Pros: "fair bit of leg room. fairly relaxing flight, as i am not a frequent flyer. good and safe landings as well as 'lift off' all staff was good on flight"
Pros: "Clean plane, entertainment, crew...WINE! This has been my best flying experience in Economy for a long time. Good leg room."
Cons: "The checkin agents couldnt help me to merge two itineraries for easier transfer between two WestJet flights."
Cons: "Paid for reservation of a particular seat. At check-in was offered my choice of another seat without regard to the fact that I had paid for seat selection. Westjet employee did not honour paid-for selection or offer refund."
Pros: "The staff was very friendly."
Cons: "The flight delayed one hour and the air conditioning wasn’t functioning"
Cons: "Flight was an hour late. Should have boarded 30 minutes earlier!"
Pros: "Great crew & comfortable seat"
Cons: "Changed departure gate without mentioning the gate change."
Cons: "Landed 45 min ago (with a 45 min delay) and still no luggage."
Pros: "Everyone smiling Check in easy Though flight was crowded it was quick"
Pros: "Entertainment options"
Cons: "Huge delay...."
Cons: "Everything perfect . Marcia was very professional and very helpful person boarding at the gate . Employees like her makes the difference . Tks"
Cons: "Serviço de bordo"
Cons: "Gol app is terrible and buggy."
Pros: "Aircraft was comfortable"
Cons: "Checkin crew had very little knowledge of laws and almost avoided my nephew to board the plane even with proper documentation. Flight was delayed more than an hour. Poor communication to explain why"
Pros: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."
Cons: "Wish there was more snacks."
Pros: "Part of the crew was very attentive and well humored. Food was delicious. I appreciated the leg space and the wider bathrooms."
Cons: "There was no USB not outlet charger. The touch screen was not working well, the console was loose and the movie options were all outdated."
Pros: "Crew was fine. Flight was full. Good leg room. Tight being between fellow passengers."
Cons: "Check in was confusing."
Cons: "Me dieron la última fila, los asientos no se reclinaban y al lado una mujer con niños que gritaron todo el viaje, los auxiliares de vuelo no hicieron nada."
Cons: "More efficient check in. Long wait at gate."
Pros: "Crew attention"
Cons: "Possibility to do check in online, it’s stupid to say that because I’m a foreigner I can’t do it online"
Cons: "Not remarkable at all. Terrible food."
Pros: "Crew was friendly, helpful, overall awesome. Comfort level was great."
Cons: "There was no entertainment provided, and besides extra legroom, no real benefits of paying the extra for GOL premium. This is also the first time I have ever had to pay for luggage on an International flight, very disappointing."
Cons: "Anyone who flies the route NVT-GRU knows two things. The departure and landing times are unreliable and they always....always over sell seats. Navegantes (NVT) is a very small airport but connects to so many international flights. The city and many of the neighboring towns have become vacation hotspots. I personally fly this route twice a month these days So many bad things happen because of their poor on-time results and overbooking. The worst of which is missing your connections. This was the third time in 2 months that I’ve missed my connection in São Paulo to NYC. This time I purposely took an earlier flight 6:40pm so I would have no chance to miss my 11pm flight to New York. Then a 2 hour and 20 minute delay! My God ...really? Another missed flight. GOL you CAN do BETTER! ."
Pros: "The crew was polite and helpfull during the flight"
Cons: "The food was tasteless . They lost our bags and never reply when we ask for a compensation"
Pros: "The crew was very nice and friendly"
Cons: "The discomfort of the seats!"
Cons: "Was charged 50 for my bag"
Pros: "Boarding was organized and punctual."
Cons: "There was one person helping a huge amount of people. It took one hour to check in. No common sense. They were helping the domestic flight people first with less bags to check in and the international flights were backed up with people missing their connections. No common sense at all. Incompetent service."
Pros: "Better snack"
Cons: "Extremely uncomfortable seats for such a long flight 10 hrs"
Cons: "I didn't know about the luggage extra fee.when i buy a ticket ,i mean that include the luggage! In this point , i was very disappointed!!!"
Pros: "Free snack and drink."
Cons: "No wi-fi is available"
Cons: "Due to weather conditions, the flight was delayed an hour and a half."
Pros: "Cabinstaff were friendly and professional"
Pros: "As a wheelchair user I was treated well from the ticket agents, escorts, gate agents and flight crew."
Cons: "Not one thing."
Cons: "Space on the seats, between the seats."
Pros: "Friendly service"
Cons: "No kosher food"
Cons: "Espaço das cadeiras!"
Pros: "La tripulación y la atención muy buena. La distancia entre los asientos excelente"
Cons: "Lo que no me gusta es que una aerolínea que vuela entre Brasil y Argentina la tripulación no hable español, eso me parece pésimo"
Pros: "nice, clean plane; nice check-in experience"
Cons: "Crammed bus to the airplane"
Cons: "Flight extremely delayed, people accompaning crew boarded first and took space in the overhead, i tried to change seats no no one at the gate was willing to work"
Cons: "Every step of the way from checking in to picking up the baggage was very frustrating... one of the worst flying experiences I have had."
Pros: "Space between seats"
Cons: "Lack of food options"
Pros: "Excellent crew members !"
Pros: "On time and the flight wasn't cancled like their partner airline."
Pros: "It was a short flight so there was no entertainment and I believe the snack was just a snack. But neither of those two things were necessary anyway, I was quite happy to just take the short trip without. I like GOL, it's a nice airline and the people all seem very happy to work."
Cons: "Although not really necessary, it would have been nice if the inflight magazine could also have English because most of us first language English people don't speak a second language, unfortunately!"
Cons: "The time"
Cons: "Our flight was delayed due to bad weather which was not the airlines fault but they gave us no updates then didn't help at all once we missed all or connections. In the end, we had to purchase new flights from Sao Paulo to Sydney to make our important function on Wednesday morning. We went to the Etihad desk in São Paulo and they did nothing to help us except suggest we complain via the website. The worst flight experience of my life!"
Pros: "Actual flight was fine, uneventful"
Cons: "Check in at Santos Dumont Airport in Rio was absurdly slow -- just three or four agents for a mob of people. Each agent seemed to take 15 mins to issue each boarding pass and check bags. Many passengers were in a state of semi-panic. They moved like molasses. After arriving at Garulhos in São Paulo, those same bags took 40 mins to come out, causing me to almost miss a connecting flight."