6.0
Our vehicle was certainly adequate and we had no big problems because of it. It was much smaller than I had expected it to be (basically a car with a hatchback). Previous mid-size SUV rentals have been larger. We were advised that the brakes screeched when first starting out in the day - and they certainly did. The hatch also did not raise all the way, which meant my tall husband got some nasty knocks on the head when putting things in and out of that area. The hatch also did not close from the button on rear of vehicle - it had to be closed from the key fob. Thankfully it had AWD as we ran into unseasonably snowy roads during our stay. It was adequately clean, although whoever wiped it out must have had a dirty cloth. We had no problems and it was suitable for us - but have never rented a vehicle before with things not working and was much lower to ground than expected (Ford Escape).Reviewed 7 Mar. 2023
review from![kayak]()
2.0
I rented a compact suv but they refused to rent me one even though I had the paperwork that said so. They tried a bait and switch trying to rent me a compact car. They wanted to rent me a full size suv at a much higher rate.Reviewed 20 Feb. 2023
review from![kayak]()
10.0
Everything was easy. Pick-up and drop off. Very efficient.Reviewed 4 Nov. 2022
review from![cheapflights]()
8.0
Counter service was good both checking in and return. The vehicle was clean EXCEPT for a very dirty windshield. The cleaners need to use CLEAN cloths and window cleaner when cleaning the inside of the windshield. The windshield was streaked and covered by a film. When we turned directly into the sun the first time, we had to pull over to clean the window in order to see. A critical safety hazard.Reviewed 26 Oct. 2022
review from![kayak]()
8.0
The gentleman at the Avis counter was helpful and efficient. The exterior of the car was dirty with bug splatters dried to the windshield. Made me think that maybe the interior had not been cleaned either.Reviewed 25 Sep. 2022
review from![kayak]()
10.0
The vehicle was very good on gas 😊service vehicle light came on halfway through our trip 😞Reviewed 2 Aug. 2022
review from![kayak]()
10.0
The agent at the rental counter was super friendly and helpful. We had to change our pick up and drop off times and she gave us no trouble at all.Reviewed 23 Apr. 2022
review from![kayak]()
2.0
The car was nice, except for the fact that I found a full box of diabetic needles in the back seat. My grand daughter was back there, and I hate to think of what could have happened if I had not gotten the box away from her! Clearly the car had NOT been cleaned properly since who knows when. This is NOT what you expect from a rental car company! I wanted to get at least a partial refund for this when I dropped if off, but there was NO ONE at the kiosk, so all I could do was fill in the paperwork, and drop off the keys. Not at all impressed. I will NOT use Avis again, as I could not be less impressed with the "service."Reviewed 10 Apr. 2022
review from![kayak]()
10.0
Pick up and drop off were ok. Car was perfect, but sometimes the gps-screen would dim in daylight and make it impossible to follow. Gps proved itself essential, though!Reviewed 5 Apr. 2022
review from![kayak]()
2.0
Great car: Nissan Sentra. Easy to drive, safe, comfortable, very clean. Very expensive though. Advertised at one price, and paid more that advertised price. TERRIBLE SERVICE at pick-up and drop-off. At pick-up: representative gave absolutely no explanation about the car, didn't even ask if I knew about how the car worked, how the key worked, etc., didn't seem to know about the car, not helpful at all, I felt like I was disturbing him, that my questions were stupid. Wasn't clear in explaining where the AVIS parking lot was located. It was like I was supposed to know everything, as if I had been renting cars my whole life. Absolutely no service manners, not amiable. Drop-off: (Not the same representative) Was on the phone with someone else the whole time he was serving me (actually, we can't all it "serving"), hardly looked at me, almost treated me as a thing rather than person, let alone an important client. After this experience it was clear to me that I would never rent from AVIS again.Reviewed 3 Mar. 2022
review from![kayak]()
8.0
Staff was friendly. Rates were a bit higher than I had hoped for.Reviewed 15 Feb. 2022
review from![kayak]()
10.0
Excellent customer service both picking up and dropping off. Easiest rental experience I’ve had.Reviewed 17 Nov. 2021
review from![kayak]()