Pros: Friendly , efficient staff. Car was clean, and good on gas. Drop off was quick and easy.
Cons: We arranged to pick up our car at the airport which required a shuttle to the offsite office. The shuttle took longer than expected, approx. half an hour, when we were told 'we will be right there'. Once we were at the office staff were friendly, efficient and gave us an upgrade due to the car we ordered was unavailable.
16 Aug 2016
Pros: Quick easy pickup from airport. Car was available and ready as scheduled. Received free upgrade as a higher priced vehicle was right up front. On return, rental staff was kind enough to provide free ride to ferry terminal so I could hop the ferry to Vancouver.
Cons: No a thing.
19 Aug 2016
Pros: Staff were friendly and courteous. Car was great! Clean and excellent gas mileage.
Cons: Enterprise needs to update their map. Drop off location was incorrect on the map we picked up at the car rental.
19 Sep 2016
Cons: off site shuttle
19 Dec 2016
Great service and clean car.
Pros: Prompt service with friendly staff. Car was very clean as well.
22 May 2017
Great customer service!
Pros: The guy there was super nice and helpfu! He made the return really easy, plus gave us a ride to the ferry terminal
25 May 2017
Attention to detail was excellent
Pros: Called day before to make sure everything was on schedule.
Picked me up at airport because they were a little off site.
Employees were all very polite
Did not push excessively on up-sell items
Definately added their own personal touch to the car rental business
7 Jun 2017
Pros: They came and drop us at the ferry terminal, awsome
Cons: This reservation was cancelled, why am I getting this email
31 May 2017
Cons: Was not offered a choice of cars
27 Aug 2017
Very nice service
Pros: Very professional, nice car, ease of rental
28 Aug 2017
Okay. Billing currency issue.
Pros: Car / Hertz was good. No issues.
Cons: The car was booked in Canada for use in Canada.
The website shows CDN flag and Canadian rates.
But you get billed in USD.
The price was correct but you get dinged with the exchange rates.
Next time book directly with Hertz.
19 Sep 2017
Pros: Car was clean and comfortable. Other counter people were very helpful.
Cons: I did not like the customer service person. Our car not available and has to upgrade at significant cost
8 Oct 2017
Cons: The car had been smoked in previously and all they did was spray air freshener to cover up the smell. As someone who is sensitive to smells, this made for an unpleasant experience.
12 Oct 2017
Pros: Everything went well - upgrade offered at no extra cost. No "pressure" at the desk for add-on insurance or anything else
14 Nov 2017
Cons: Rude woman at return desk. Bad enough to send me elsewhere next time
got Toyota Prius for intermediate rental, great ga
Pros: only used 4.1 liters of gas for over 100 km of driving, refilling only cost $5
Cons: rear visibility through back window of Prius is bad
16 Apr 2017
great rental experiance
Pros: easy access and return - Canada does it right
4 Jul 2017
Expensive renting a car
Pros: The car was in great shape, was clean and the clerks that helped out both at the desk and the kiosk were great.
Cons: It is incredibly expensive to rent a car. We rented a regular 4 door Buick, and after everything was $500 for 4 days of driving. We did not go through a full tank of gas either. I find it incredible that renting a car is more expensive than a place to stay, or even the flight to get where you're going. I guess you pay for convenience. I just wonder how many more people would rent vehicles if the price for renting was more feasible. Again, the service was great, but the rental was not worth $500.
4 Aug 2017
No problems - quick and painless!
Pros: Car was clean and size/model expected. Took less than 15 minutes to get on the road.