Reviews for Budget in Albany
- All reviews 100%
20 Jul 2017
Pros: I got the vehicle I requested. That's about the extent of my satisfaction; all things considered, it could've been a much better experience.
Cons: The rental office had moved and there was poor signage indicating the pickup location. The vehicle had been sent from the airport location with a "clean" notice to the satellite location. There were papers and candy wrappers, a used dental floss tool, as well as convention literature, name tag and flight information from the previous owner strewn about the passenger area, front and back. Dirt and leaves on the driver floor mat. As I had a 4 hour drive ahead of me, I declined the attendant's offer to fully clean the vehicle and drove off. As soon as I hit the highway, the change oil indicator showed less than 3% life remaining, and was down to zero by the time I left my first destination. The lack of personnel and adequate vehicles at the dropoff meant a 35-40 minute wait to hand the vehicle off. The agent was alone and overworked. During the time I waiting to check out, the phone rang incessantly and was never answered.
10 Jul 2017
Cons: The car reaked of smoke. I called rental location 15 times with no answer. The national Budget rep told me to take it somewhere and swap the car out. Who has time for that on vacation?
16 Jun 2017
Pros: Friendly, quick & easy.
Cons: How expensive it is for a one way rental.
6 Jun 2017
I was overcharged
Pros: Ease of pickup without a shuttle. Car accepted my phone charger with aux cable.
Cons: My flight was delayed by 3 hours. When I arrived the reservation was for the off site location. They did not honor the rate. Next day I attempted to resolve the issue. I was lied to. Marc at the Sears budget/Avis told me he could help me on Sunday and reneged his offer on Monday. I paid $100 for a rental car. I won't rent from budget/Avis on my travels.