Pros: The car was great customer service in Albany was great
29 May 2017
Good service - hiccup with e z pass
Pros: Everything went well at pick up and drop off... convenient locations and service at both sites
Cons: EZ-pass was not reading properly, and we had issues at every toll because of this.
15 Oct 2015
Pros: Very very comfortable
Cons: I liked everything about this vehicle
30 May 2016
Cons: When we went to pick up our rental that we had reserved from kayak, the girl behind the counter put all my info in and the system would not let it go through. She informed us that they just had an update the night before and that there was no one she could call to help (her manager left her phone at work). There was nothing wrong with my card, ssn, or license I gave her. This was at 6am at the Albany, NY airport. We had to get to the GSP airport in South Carolina within the 24hour rental period. Since I nor my husband use any major credit cards, there was no other option than using the bank card that would not go through for whatever reason (I contacted my bank when they opened at 7 and they said nothing was wrong with the account). We ended up having to contact my Grandmother to come all the way back to the airport (we were in NY for my Grandfather's funeral) so she could pay using her major credit card and then adding me as a driver. By this time it was 730am. By this time my Husband was pretty frustrated about the whole thing. And we were dealing with a different guy behind the counter that had just got to work at 7 (Phil). Phil was not very patient or professional behind the counter. When we finally paid with my grandmothers major credit card he didn't even give us till the next day at 730am for the rental. He left it at the original reserved time of 6am. Because of that we ended up taking the car back to SC at 2 in the morning rather than just taking it home and returning it in the morning because we weren't sure we could be up by 530am to take it back by 6.
Also the cars maintenance light and change oil light was on the whole time.
14 Jul 2016
Pros: Service desk was excellent
14 Jul 2016
Great car, great service
Pros: New and good quality vehicle, good service from Budget at pick-up and return. We had the car for four weeks and it was fantastic. Great daily rate, too.
9 Aug 2016
Phone customer service was terrible
Pros: I got different answers at different times I called. They would not call the location and would not let me call them and gave in correct info and were rude.
9 Aug 2016
Pros: Nice minivan but not an equivalent to a Chrysler T&C as advertised.
Budget did take money off the rental for our grief.
Cons: Immediately after leaving on the trip the tire light came on. The tire had a nail in it. We had to replace the tire after many calls to Budget.
This added hours to the trip and cost a hotel room and a tire.
When Budget was called they were of no help.
After taking things into our own hands with AAA and Walmart, we were on our way.
The van was filthy, with bloody tissues in the pockets, cupcake wrappers in the van. Where we picked it up in an airport parking garage it was dark and you could not see well enough to see these.
16 Aug 2016
Pros: They were very helpful with changes due to airline cancelations very pleased with customer service
Pros: Tiny little office attached to the Hilton downtown, directly on all main transit lines. Very nice staff.
Cons: Computers were down, but the staff did their best in a rough situation.
9 Oct 2016
Streamlined return process
Pros: Clean car
Cons: Office location
1 Jun 2017
Limiters too limiting
Pros: The price was definitely right, and though the online reviews showed otherwise, we have few complaints about the service on either on of the rental.
Cons: Hertz limited the cars top speed and top radio volume. In TX, where speed limits are high, we could barely keep up with the traffic. We had a long trip with plenty of podcasts etc. planned, but couldn't hear them above the road noise. What a pain!
4 Sep 2016
Pros: Easy to deal with and rental agents went out of the way to please, plus the GMC Yukon was top notch way more then I expected for the price I paid....
Hundreds less the everyone else...
Cons: Nothing not to like
14 Oct 2016
Good customer service
Pros: Car was ready. No line at the counter. Handled the paperwork quickly and had me on my way.
22 Oct 2016
Easy pick up and drop off
Pros: Great car comfortable
Cons: Charged if a spouse wanted to drive the vehicle
23 Oct 2016
Watch out for insurance scam via Kayak
Pros: Car was fine
Cons: Watch out ordering the insurance coverage. Ordered insurance because we were traveling in a large Urban area. Arrived to get car and they insisted that no insurance was ordered. So added it.
Come to find out the insurance via Kayak is via a 3rd party, so they sell you the insurance again at the counter. So I got double charged for the insurance. WATCH OUT FOR THIS!!
29 Oct 2016
Exactly what it should have been
Pros: Rental and return were easy and seamless. Car was exactly what was rented and price was good.
29 Jan 2017
Fast \ not so friendly
Pros: Fast pickup and drop off but not very friendly at counter or the garage.
30 Jan 2017
Pros: I liked the vehicle. But what I really liked was that they voluntarily shaved some off the final bill because I had used so little fuel. I had prepaid for gas so I wouldn't have to find a gas station when I returned the car.
Cons: The wait at the counter was long, about 20 minutes.
Pros: Car was clean and smelled ok. Customer service was friendly
Cons: Not in the airport terminal but that is not that big of a deal since they come and shuttle you back and forth.
14 Nov 2015
Pros: The price was great.
29 Sep 2016
Slightly above average
Pros: Pickup was free of hassles and relatively smooth. Pretty good value.
Cons: Rep at pickup in Latham didn't seem to know what he was doing and had to wait for help from another employee. Car had exterior marks and a cigarette burn on the front passenger seat.
11 Oct 2016
Pros: Mo and the crew are great. Like really fantastic customer service. They were awesome.
Cons: The only thing, and it wasn't their fault, was that suddenly there were taxes that were not listed in the reservation. That's shitty. All of a sudden they announced higher airport taxes, even though the thrifty is off-airport. I know they are just going based on the computer, but thrifty needs to fix that. It's a super shitty feeling as a customer to budget a certain amount of money and find out you are paying more
11 Oct 2016
really helpful staff at the facility
8 Nov 2016
Cons: Offsite pick up
11 Dec 2016
Pros: Staff at the rental office at the Albany, NY office were very pleasant and helpful. They treated you not just as a customer but as a friend. I would rent again there-even though you have to be driven to the office-because of the staff.
10 Feb 2017
Cons: was not told of a fee for early drop-off. customer service not at all helpful
Pros: There was no redeeming quality of this sad business.
Cons: This was a three day rental. I booked this for my 84 year old father.
First car broke down seven times. After much complaining...they agreed to give him another car.
We paid for a midsize...he drove a fiat stick shift. I'm sure my Dad didn't complain about the stick...he owned one for years, but he's 84...come on guys...use common sense...oh and that little bitty car was cheaper so there should be some money coming back right? Think again!
HIS $98 dollar three day rental where he was downgraded and had to deal with a car with severe mechanical problems cost $250.00. He complained and they dropped it down to $150. So a 50% increase over the agreed upon contract for a downgrade and a car in unless than safe conditions.
I think this type of behavior is unacceptable.
21 Aug 2016
Pros: Great price for a last minute reservation! Pickup attendants were very helpful!
Cons: I would have liked if they would have asked if I'd prefer a vehicle with Bluetooth. Also, the gas tank was 3/4 full when I picked it up, but the paperwork said it was full. The pickup attendants were very helpful with making both of these adjustments for me.
28 Aug 2016
Great suv , affordable price
Pros: Very good experience
6 Sep 2016
Pros: Great experience! I found ALAMO very professional.
19 Sep 2016
Rental of last resort
Pros: Drop off customer service in Montreal (airport) was good, efficient.
Cons: Slow customer service at Albany, NY (airport), no car options. Was given the smallest possible Economy category car, despite paying the higher rates for a different drop off. Driver's seat headrest was not in place (in the back seat), which is a security problem. Trunk barely fit a tote bag. Customer service on the phone was terrible; had to call twice to talk to someone. Finall spoke to someone only to get charged a whole day for returning the car 1.5 hours late (although the rental agreement listed an hourly rate)!
21 Nov 2016
Retribution From Alamo!!!
Cons: I rented a car in Albany, NY on November 7th. I was on an Emergency Trip to help my brother who has a brain tumor and didn’t know my exact plans so I rented it for a week and thought I’d drop it off at Newark. It turns out I then had to go to Florida to care for my parents who are in their late 80s. I ended up getting a flight from Westchester Airport 4 days early on Thursday Nov 10th. Upon dropping the car off I was informed the total bill would be over $600 and not the original $200.
I was appalled and walked into the terminal to speak with the Manager Mark Hirsch. He was quite nasty and said there was nothing he could do. I asked him to contact the corporate office. The corporate office told him the Albany office would need to handle this. He called several numbers at the Albany office but was unable to reach anyone. He eventually sent an email to the Albany Manager and told me to expect a phone call. I never received any call.
Upon arriving home last Thursday I then received a Fed Ex letter from your damage department claiming I had damaged the car. I did not damage the car. Your office claims I was told about the damage upon there return; I was not. It seems obvious to me this damage claim is a thinly veiled retribution.
17 Jan 2017
Pros: Very pleased with my vehicle and the service. Will definitely pursue using this company in the future
12 Feb 2017
Pros: Staff were great.
12 Mar 2017
Great car, value for money
Pros: Was lucky to get a free upgrade to a Dodge Camaro. Ran great. The customer service was excellent.
Pros: Pick-up and drop off were both quick and hassle free. Location was offsite from airport and they called me a cab which arrived promptly to take me to the airport.
4 Oct 2016
Pros: The people were friendly. Once at the location getting the car was quick. The car was nice.
Cons: No transportation provided from the airport. It cost me an additional $53 to get a cab. Never again!
9 Oct 2016
Pros: How quick I was able to leave with the vehicle after calling and letting them know I was in a hurry.
Cons: The vehicle its self wasn't my favorite. I had wanted a car. I drive a jeep so I didn't think it'd be that bad but it was like a bubble.
10 Oct 2016
Why do You keep sending surveys after I already fi
Pros: My quick pick up due to a phone I placed prior to coming.
Cons: The vehicle its self. I asked for a economy car and was offered a camera for $10 extra a day, an SUV, which I declined both to be give the Chevy bubble. Wasn't thrilled but I drive a jeep so I didn't think it'd be that bad but I do not prefer it, that is for sure!
26 Oct 2016
Rental Team was Great
Pros: The Enterprise staff was extremely helpful, friendly and jovial. They gave me an upgrade to an SUV.
Cons: The place was super busy when I arrived to pick-up the car so there was a slightly longer wait than usual.
A prior renter of the car I had must have smoked in it. When the fan was on there was a faint smell of Cigarette or more likely cigar. There were two empty bottles under the seats (OJ and Gatorade)
4 Jan 2017
Pros: The staff were great. Helpful and professional.
15 Jan 2017
Excellent customer service and value for the price
Pros: Received a free upgrade as my vehicle class was sold out
Free pick-up to the agency
Personable staff that actually treat you like a 'person' not solely a 'customer'
14 Mar 2017
Pros: The car worked well. The staff were nice and made pick up and drop off easy.
Cons: There were a lot of charges beyond the advertised daily price that were either disproportionately high or didn't make sense. Dropping a car off at a different location results in a $130+ fee (this is if you tell enterprise before hand. It is probably higher if you don't). It was cheaper for me to rent from Thursday to Monday than from Saturday to Monday.'
28 Aug 2017
Pros: The personalized service, along with Enterprise allowing their employees to make decisions,rather than being robots
2 Aug 2016
Enterprise Employee states KAYAK has no clue if ca
Cons: Reserved an Enterprise Car Rental for the following day with a pick up time of 9:00 am, using KAYAK. I received a call from Enterprise at 7:30 am (the morning I was going to pick up the car) informing me that a car would not be available until the afternoon. The Enterprise Employee told me that KAYAK has no clue if cars are available.
I had an appointment that I could not miss. I spent the next hour and a half on the phone, trying to rent a car and ultimately had to borrow a car from a family member.
Cons: I specified the airport, but the app showed options at nearby locations as well without making that apparent. So we get off the plane and...no car. The experience got worse when the Avis attendant erroneously told me my car was at another location a half-mile away. Then after walking there and back for no car, she tried to pass it off as my fault for not knowing where my car was, ultimately at a mall location three miles away. Also, the car was old and smelled strongly like mildew.
14 Jun 2017
Cons: Unprofessional setting. Dirty. Only one worker. Worked very slowly. Van we rented wasn't available. Took worker 15-20 of us waiting to bring us a dirty, smelly alternate vehicle. Exterior dirty. Bug juice all over windshield. Interior dirty. Smell was overwhelming. Old cigarettes smoke trying to be covered up with strong, obnoxious, sickening citrus smelling freshener. Granddaughter was made ill by smells in vehicle.
5 Jun 2016
Pros: staff at drop off called and let me know i had left my wallet in the car, sevral notifications went out in a very short time. It was vry helpful.
17 Sep 2016
Saved me $125
Pros: I usually use Enterprise as my corporate car rental account and the price seemed high. I went onto Kayak and the process was quick, easy, and showed all the different rental companies. By using Kayak's simple process I saved over $125.
19 Sep 2016
Pros: The return was quick and efficient except the Kayak connection confused them.
Cons: The price.
3 Oct 2016
Pros: Customer service was great.
Cons: Selection was only okay.
26 Feb 2017
Cons: All was great
17 Jul 2017
Pros: Did not have the car I reserved so I was "upgraded" to an SUV (Santa Fe) which was okay but disappointing
Cons: The car was not cleaned very well.
20 Sep 2017
Albany to Norwalk
Pros: Cathy, at the Albany Avis counter, was vet caring, realizing I had just come from Florida, hurricane Irma
She was helpful in directions etc.
Cons: The car, was smaller than I thought and there was nothing much better available.
Canceled: Rental facility is *not* within the Albany airport as advert
Cons: Dollar claimed to be located within Albany airport, but in fact a shuttle is required to God knows where. Apparently this has been an ongoing problem at this particular location. We canceled and got a car thru Budget right by baggage claim (there's also Avis, Enterprise, Alamo, and others), but if it had been a busy weekend, holiday, etc. we may not have been as lucky.
12 Nov 2015
Pros: Good. Nice that it has a shuttle seevice to airport took under 5 minutes. Nice customer service.
Cons: You can't see the sign for the rental office when coming down the main road. Need more signs!
19 Oct 2016
Cons: I had asked for a small SUV, and when I checked in that's what I was told we'd have. At the very last minute (after 1:00am!), I was given keys to a Dodge Durango, not a small SUV. I didn't want to take that big a car into cities and parking garages. Luckily, the next morning I was able to exchange it for a much better, smaller, and updated Ford Escape. I also did not receive a clear explanation of a waiver of the toll transponder (I must have thought i was waiving the additional insurance coverage). Therefore I've been charged a hefty "administrative' fee for going through a $1.00 toll - I'm pretty sure if I'd had the rules and consequences described to me, I'd have taken the option to pay for the transponder. It seems like a tricky way for the company to make extra money. (This took place in Albany, not Latham.)
24 Oct 2016
Pros: Car and price were nice.
Cons: Pick up in Albany was poor.
29 Nov 2016
Car had a defective tyre
Pros: Roadside assistance staff very proactive and proposed various options to resolve problem.
Cons: Rental car was not safe to drive with a defective tyre. Complicated procedure for getting a replacement and due date extension places the burden of cost on customer.
19 Feb 2017
Cons: Debris from last driver left in car. Hate having to wait for shuttle
4 Mar 2017
Cons: Car smelled heavily of cigarette smoke.
Car lacked washer fluid
23 May 2017
Pros: the ez pass
Cons: the hidden upcharge!
29 Sep 2017
In and out. -I like it!
Pros: The car rental experience should not take very long or be dramatic. They did an excellent job of having the car ready, clean, and were very efficient. What else could you ask for!
4 Nov 2017
Watch out for the early return policy!
Pros: The people who checked me in were friendly and efficient.
Cons: When I picked up the car, I stated that I wasn't sure whether I would have the car for one or two days. They said "no problem". When I returned it after one day, they slapped me with a $25.00 early return fee. Not a nice policy! They should have warned me and I would have only rented the car for one day and then extended it if I needed it for another day.