Book Enterprise car rentals in Albany

Reviews for Enterprise in Albany

Recent reviews

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10.0

Pros:Loved this car. Friendly staffReviewed 12 Mar. 2020

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8.4

Pros:The personalized service, along with Enterprise allowing their employees to make decisions,rather than being robots Absolutely fantastic!!!!!Reviewed 28 Aug. 2017

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7.2

Pros:The car worked well. The staff were nice and made pick up and drop off easy.Cons:There were a lot of charges beyond the advertised daily price that were either disproportionately high or didn't make sense. Dropping a car off at a different location results in a $130+ fee (this is if you tell enterprise before hand. It is probably higher if you don't). It was cheaper for me to rent from Thursday to Monday than from Saturday to Monday.'Reviewed 14 Mar. 2017

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6.8

Pros:I liked the final price and the choice of car.Cons:The pickup location listed on the itinerary was not the pickup location. It was the Enterprise gated lot where the inventory is kept, a mile away. The literal hike back to where I knew the Enterprise booth was at the airport (at a completely different address than was listed on my itinerary), was a complete waste of my time. I have had to take shuttles about a mile away from the airport in different locations to pickup rental cars in the past, so the initial directions taking me past the airport did not seem out of the ordinary for pickup at first. Once finally at the counter, the sales rep tried to tell me the insurance I could opt for at $9/day was $14/day. I had it right on the paper print out but he acted "surprised." I am smart enough to know that this was an attempted upsell. I am also aware that you do not even need this insurance, so I asked him to forget it all together. Then I was told that the car rate was going up because of this. Which annoys me. 1.) Because my rate was booked independent of the insurance I hadn't opted into yet, and 2.) Because this was Saturday morning. I was taking a car off his hands for the weekend that would otherwise badly affect his numbers. I almost cancelled all together because of this until miraculously I rented an upgraded car for a discounted rate (that was still an upsell for him) after explaining I know how this works. Way too much BS to go through especially when surrounded by other car rental services in the airport who are also trying to get rid of cars over the weekend. The lines at the other desks were the sole reason I rented with Enterprise.Reviewed 7 Mar. 2017

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10.0

Excellent customer service and value for the pricePros:Received a free upgrade as my vehicle class was sold out Free pick-up to the agency Personable staff that actually treat you like a 'person' not solely a 'customer'Cons:N/AReviewed 15 Jan. 2017

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10.0

Pros:The staff were great. Helpful and professional.Reviewed 4 Jan. 2017

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10.0

Pros:Friendly and helpful staffReviewed 3 Dec. 2016

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10.0

Pros:Cost.Reviewed 7 Nov. 2016

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9.2

Rental Team was GreatPros:The Enterprise staff was extremely helpful, friendly and jovial. They gave me an upgrade to an SUV.Cons:The place was super busy when I arrived to pick-up the car so there was a slightly longer wait than usual. A prior renter of the car I had must have smoked in it. When the fan was on there was a faint smell of Cigarette or more likely cigar. There were two empty bottles under the seats (OJ and Gatorade)Reviewed 26 Oct. 2016

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8.4

Why do You keep sending surveys after I already fiPros:My quick pick up due to a phone I placed prior to coming.Cons:The vehicle its self. I asked for a economy car and was offered a camera for $10 extra a day, an SUV, which I declined both to be give the Chevy bubble. Wasn't thrilled but I drive a jeep so I didn't think it'd be that bad but I do not prefer it, that is for sure!Reviewed 10 Oct. 2016

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8.0

Pros:How quick I was able to leave with the vehicle after calling and letting them know I was in a hurry.Cons:The vehicle its self wasn't my favorite. I had wanted a car. I drive a jeep so I didn't think it'd be that bad but it was like a bubble.Reviewed 9 Oct. 2016

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4.8

Pros:The people were friendly. Once at the location getting the car was quick. The car was nice.Cons:No transportation provided from the airport. It cost me an additional $53 to get a cab. Never again!Reviewed 4 Oct. 2016

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• Has the Enterprise rental car policy in Albany changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• What is the most popular rental car from Enterprise in Albany?

  Economy (Honda Fit or similar) is the most frequently booked rental car type from Enterprise in Albany.

• How many car rental locations does Enterprise have in Albany?

  Enterprise has 3 rental locations in Albany. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Albany Intl airport (ALB)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Albany Intl airport (ALB)?

  Yes