4.0
I did not know what to expect in the store and the manager explained everything very poorly to me. I also was given a minivan instead of a sedan (which I had booked)Reviewed 31 May 2022
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2.0
When dropping off my vehicle there was no one in the building. I drove around back, searched, yelled for someone. Finally this man comes from another store and said he was out back. Not true at all. Car was so small. Can’t blame budget for that but it was not enjoyable to drive in the least.Reviewed 16 Nov. 2021
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8.0
Cons:There were theft here were no economy cars available and I was told I would have to take a mini van. Fortunately the airport location dropped off some small cars after waiting about 30 minutes.Reviewed 23 Sep. 2017
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7.2
Attempted Unacceptable Substitute at PickupPros:The car I eventually was provided was very nice and in line with what I reserved.Cons:At pickup, the agent at the counter attempted to provide a jumbo sized van in place of the Chrysler 200 (or similar) Standard car I reserved for my trip. When I refused the switch, I was told it was all that was available. I needed to pickup the car and start my trip, so that was both annoying and stressful. After a few minutes, the agent provided a Buick Larcrosse that was very nice, but only after I said that I would cancel and rent from another rental service. Not what a customer wants to deal with for a reserved booking at the start of a planned trip.Reviewed 16 May 2017
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10.0
Rental pickupPros:Pickup was quick and nice and clean office setting, helpful associate. 1/3 of cost from airport.Reviewed 27 Dec. 2016
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8.4
Pros:Vehicle was brand new and very clean.Cons:One man operation. Took forever to get car. The return was much quicker, but they didn't offer any drop off service.Reviewed 29 Nov. 2016
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9.6
Pros:Easy pick up and return at the rental location. Returned a day early without issues adjusting the pricing. The customer service was excellent....Cons:I ended up with a Ford Expedition. I am more of a GM guy and would have preferred a Suburban, but would have like to be given an option. Overall, the SUV was nice and was not really an issue.Reviewed 29 Nov. 2016
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