2.0
Pros:nothingCons:location cancelled our reservationReviewed 25 May 2021
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2.0
Pros:drop off easyCons:First Hertz refused to help us when we were arriving 10 min lateReviewed 25 May 2021
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8.4
Pros:Doug was so nice and helpful. A real professional and genuine good guy.Cons:It would have been nice if there were actually cars available.Reviewed 7 Oct. 2020
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10.0
Pros:Rental process was quick and easy. Clean car and no issues!Cons:N/AReviewed 27 Jul. 2020
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10.0
Pros:Pickup and drop off was fast and easy. The Hyundai Sonata was clean and drove nice - actually got 42 MPG coming back through the mountains.Reviewed 15 Sep. 2017
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8.0
Cons:Only one person was there to check us in and she was on th phone for 15 min before we got her attention . SKnoxReviewed 23 Jul. 2017
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2.0
Hail in DenverCons:Denver was bombarded by a hail storm! Wasn't informed that my rental was cancelled until the morning I was suppose to pick up! Although there always seems to be plenty of vehicles at the airport, which are parked under cover. Not sure who these extra vehicles went to, but I wasn't one! Filed a despite to get my permit-paid money back!Reviewed 23 May 2017
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2.0
Agent cancelled my rental car on me less than 24 hours before tripCons:I booked my rental car ~1.5 months in advance of my trip (my husband and I were planning on driving down to visit my family in Texas). A Hertz agent called less than 24 hours in advance of my trip to inform me that there was no car available for me to rent and I "had better make other travel arrangements". I skimmed the internet and could not find another car rental for less than at least double the cost of the rental that was being cancelled on me. The agent offered no suggestions/help/compensation/anything at all, and even hung up the phone on me. I had to cancel the trip as a result, and will not be renting from Hertz in the future.Reviewed 22 May 2017
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10.0
Pros:The service at the Broomfield, CO location was great and the car met my needs at an excellent price.Cons:No negatives!Reviewed 3 May 2017
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4.0
DOuble the Cost and a Broken ScraperPros:The CSR was friendly and apologized for the screw-up.Cons:That the reservation was made in the wrong location ending up costing me twice what I expected; that the ice scraper in the car was broken so that I had to use a credit card to scrape the frost off the windows.Reviewed 7 Jan. 2017
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10.0
Pros:Friendly and helpful staff. Fast and efficient service!Reviewed 6 Oct. 2016
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